Are You Making It Too Risky For Your Customers?

by fasteasysuccess 2 replies
Today we're going to talk about something that is so obvious, yet so many business owners either don't do it or don't know how to do it.

With all the products or services out in the world, how would you stand out and at the same time, take all the risk away from your customers?

Glad you asked because we're going to discuss risk reversal or basically...your guarantee.

No matter what you sell, there shouldn't be any problem in guaranteeing what you sell.

If you don't have a good product or service or you get lots of complaints about it, you need to solve that problem before you start using risk reversal.

Here is an old example of risk reversal that you may of heard and I think will drive the point home a little better for those still unsure...

A couple wanted to purchase a pony for their daughter.

They went to one dealer who said if the pony she chose wasn't right, she could bring it back and exchange it for another. The price of the pony was 1000.

This is commonplace amongst horse dealers and is their idea of risk reversal.

You might be thinking well that's a great guarantee or a great way to take the risk away from the transaction.

However, the customer is still locked into having to get another pony from that dealer, right?

Now, compare this risk reversal strategy or guarantee from the second dealer...

The next dealer says...

"It's important your daughter is happy with her pony in every way. Please take the pony, let your daughter look after it and try it out for two weeks.

I'll provide you with the hay to last during this period. If your daughter is happy with it, pay me for it then. If not, I'll come and collect it, and tidy out your stable."

This second dealer knows the pony is a good pony, the customer has a trial period and there's nothing to pay until completely happy.

The dealer also understands that once the daughter gets the pony home, she's going to fall in love with it. You may have heard the old sales method of the "Puppy Dog Close"?

I guess in this example will call it the old "Pony Close". Once his daughter gets that pony home, do you think she'll want to give it back?

No Way!

Even if the price was more at 1500, which one do you think the parents would choose to buy from? That's the power of great risk reversal.

Proper risk reversal gives you the competitive advantage to outsell your competitors many times over.

The second offer to the man looking for the pony...Made it a no brainer.

Here's my question for you...

If you do have a guarantee in your business now, is it really taking most of the risk away from your customers and are you expressing it in your copy?

If don't have a guarantee or a good risk reversal in place, what could you do to immediately start making your customers not only feel safer, but also feel that the risk is all on you? You think on that and I'll catch you next time.

I have to go clean up after this pony running around my office.
#copywriting #customers #making #risky
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  • Profile picture of the author sanjaypande
    ... I've seen very good copywriters eliminate the guarantee to turn off the "most likely refunders" right at the sales letter and do a great job with it.

    Personally, I think risk reversal is important but it CAN be done in creative ways even without a guarantee. Folks who do this successfully and consistently are very good persuaders.

    Sometimes, it's unethical to offer guarantees ... even if they do help customers get over the hump AND then keeps them from getting "Buyer's Remorse".

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    • Profile picture of the author fasteasysuccess
      agreed, you don't always need to use a guarantee, but if can, then I feel all the better. It could be a guarantee of time frame, how performs, quality, etc... if can't guarantee x.

      If not sure if can guarantee one thing, then can always guarantee another. For example, domino's used to guarantee fresh, hot pizza in 30 minutes or less. They never said it was great or even good. If can't think of a guarantee, then just need to get creative and it will come.

      The whole idea of that post was on taking as much risk away from the customer as possible.
      Attract all the customers & profits desired in the pay per click game now "The Lazy (Yet Smart) Man's Way To Pay Per Click Profits-With Facebook, Bing and Google"
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