Help me with my USP and earn $50...

57 replies
I see a lot of threads here asking for free critiques...

This is not one of them. I will pay $50 for the best USP or idea that turns into a USP.

I am starting a Heating and Air Conditioning company. "All Hours Air"

Here are some USPs that I am considering.

When your Air Conditioner or Furnace absolutely, positively has to get repaired or replaced today!

We Show Up On Time Or The Service Call Is Free

No Overtime Charges Until After 9:00 PM

Techs you can trust with your keys

Always on time

Clean and professional tech

The most thorough service you've ever had guaranteed

If your furnace or air conditioner breaks within one year of us servicing it. We will refund
you the service charge or apply it to the repair cost?

What do you guys think?

Can you come up with something better?

Thanks,

Jay Cummins
#$50 #earn #usp
  • Profile picture of the author Devin X
    Banned
    All Hours Air-

    1. Always on the fly.

    2. When it comes to your home, there's no compromise.

    3. Quality you can feel.

    4. Impeccable service and a low fare.

    5. You'll never know we're there

    6. Be connected

    Hope these help. If I think of anything else I'll let you know.
    {{ DiscussionBoard.errors[6118261].message }}
  • To get your U.S.P, you've got to think a little.


    What can you give your prospects that NO ONE else can? All the things you have listed above, anyone can give.


    What makes YOU special. Feel free to PM me a little bit about yourself and your company, and I'll be happy to shoot some ideas your way. That way, we can get you a targeted, personal USP instead of some bull**** generic one.


    Best of luck,



    Ben.
    Signature
    50% converting squeeze pages, 12% converting WSO's, and more...
    BenPalmerWilson Copywriting
    {{ DiscussionBoard.errors[6118322].message }}
    • Profile picture of the author videolover7
      Originally Posted by CharismaticMannequin View Post



      What can you give your prospects that NO ONE else can? All the things you have listed above, anyone can give.
      So? If he's discovered a "gap" in the market, it would be a great USP.

      Jay, does any other a/c company in the area offer this one from your list?
      We Show Up On Time Or The Service Call Is Free
      If not, it's a good one.

      I was thinking something that revolves around gambling would be good. Something like, "Don't gamble with your air conditioning. You ________ with us every time!"

      I'm not into the gambling culture, so you'd have to fill in the blank. But you get the idea.

      VL
      {{ DiscussionBoard.errors[6118567].message }}
      • Profile picture of the author Mr. Subtle
        Originally Posted by videolover7 View Post

        Jay, does any other a/c company in the area offer this one from your list?
        We Show Up On Time Or The Service Call Is Free
        If not, it's a good one.
        Yeah, there is one. You can find this franchise in almost any city... including Reno:



        (From the current Reno-Sparks-Carson City Yellow Pages)

        Very nice looking logo along with USP.
        Signature

        {{ DiscussionBoard.errors[6118726].message }}
  • Profile picture of the author Jonathan 2.0
    Banned
    All Hours Air
    "We're There For You And Your Home. Impeccable Service Is Guaranteed."


    ...

    All Hours Air
    "We're There For You And Your Home. Impeccable Service Is Guaranteed."

    Thinking about it, maybe that isn't a good idea. (Kinda seems like I could be saying you're there to rob them Lol.)

    Back to the drawing board. (Unless you like it, of course. Maybe I'm being too critical?)
    Signature
    "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
    {{ DiscussionBoard.errors[6118689].message }}
  • Profile picture of the author Mr. Subtle
    Originally Posted by Jay Cummins View Post

    I am starting a Heating and Air Conditioning company. "All Hours Air"
    The name is a bit weak because you left out half your business... heating.




    Signature

    {{ DiscussionBoard.errors[6118744].message }}
    • Profile picture of the author Jonathan 2.0
      Banned
      That's a good example Mr. Subtle. How about a variation?



      247 Heating And
      Air Conditioning
      We'll Be On Time, And Get You Back On Track.
      Guaranteed Or Your Money Back


      Signature
      "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
      {{ DiscussionBoard.errors[6119072].message }}
  • Profile picture of the author copyassassin
    Jay,

    Check out this PDF.

    http://www.copyassassin.net/USP_Quic...dition(12).pdf

    It may assist you.

    Adam
    Signature

    The Most Bad-Ass Tax Reduction Strategist for Internet Marketers who HATE paying taxes. See my happy clients

    {{ DiscussionBoard.errors[6118948].message }}
  • Profile picture of the author zelgly2
    We are the doctors of air-conditioners and furnace.
    When you are in need we will appear on time.( IF NOT THE SERVICE IS FREE)
    We provide guaranteed,clean and professional service .

    also name of the company has to be changed. " All hours heating and air"
    How is it?
    {{ DiscussionBoard.errors[6119088].message }}
    • Profile picture of the author Shadowflux
      I'll give it a shot:

      All Hours Air
      Your heating and A/C
      Emergency Specialists

      When your heater or A/C unit breaks
      you don't have time to wait for a technician.


      If you like it just PM or email me.


      Just a quick mock up
      Signature
      Native Advertising Specialist
      Dangerously Effective
      Always Discreet
      {{ DiscussionBoard.errors[6119207].message }}
  • Profile picture of the author copyassassin
    Jay,

    Looking at these replies, they all center around speed.

    And speed, although important, isn't unique anymore.

    Certainly not memorable.

    BE DIFFERENT.

    THINK DIFFERENT.
    I'm not sure speed is the most important issue for your buyers.

    For example what about these issues:
    • Do your clients feel safe with you strolling in their house?
    • Do you come back if the damn thing breaks down 2 weeks from now?
    • Have you taken the latest and greatest contining ed coures on repair?
    • What cerfitications do you have?
    • How clean are you?
    • Do you damage the structure of the house when you repair a house?
    • Are you good with barking dogs biting at you?

    Again, you really need to ask your current clients these questions, not this board.

    And for special bonus points, ask your clients who've used you for years and years.

    Their opinion matters!

    Was this helpful? Rely with your response...
    Signature

    The Most Bad-Ass Tax Reduction Strategist for Internet Marketers who HATE paying taxes. See my happy clients

    {{ DiscussionBoard.errors[6119391].message }}
    • Profile picture of the author Jonathan 2.0
      Banned
      Originally Posted by copyassassin View Post

      Jay,

      Looking at these replies, they all center around speed.

      And speed, although important, isn't unique anymore.

      Certainly not memorable.
      Are you sure that's not like saying “free” isn't unique or memorable anymore? (Yet is still a motivation trigger.)
      Signature
      "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
      {{ DiscussionBoard.errors[6119416].message }}
      • Profile picture of the author copyassassin
        Originally Posted by Jonathan 2.0 View Post

        Are you sure that's not like saying "free" isn't unique or memorable anymore. (Yet is still a motivation trigger.)
        Jonathan 2.0,

        FREE scares me to death!

        I hate free;

        I despise free;

        I vomit at free.
        Why?

        FREE is never free. There is always a catch. And I like to know what that "catch" is.

        Like the timeshare guy who sells, "FREE Helicopter Ride". It ain't free. You have to listen to a 4 hour presentation that's like getting a root-canal done.

        You are trading your time for a helicopter ride. And my time is valuable. Even if yours isn't, there is an opportunity cost. You could on the WF downloading the newest WSO that'll make you a multi-millionaire.

        Also, who do "FREE" attract?

        Mainly, losers. Non-paying deadbeats.

        Also, free is not unique. Maybe a tactic to reduce risk on the initial purpuse, but not unique.

        Let me be clear: FREE as a risk reversal techinique is great! As in, "If your copy bombs, your copy is free". I like that.

        But that is not unique. That is not special. Again, this a risk reversal techinique.

        When Domino's came along, FREE was unique. But not anymore.

        Go to Domino's Pizza, Order Pizza Online for Delivery - Dominos.com right now. RIGHT NOW.

        Notice any mention of FREE?

        NO.

        They do however offer a risk reversal: Our Guarantee: If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money

        However, what fear are they off-settting?

        Wait for it. Wait for it. Wait for it...

        ...THAT THEIR PIZZA TASTES AWFUL.

        WHICH THEY GOT FROM CLEINT FEEDBACK

        That is the fear.

        And how can we confirm this?

        Just look at their header: Artisan pizza.

        They have re-positioned themselves as Artisan Pizza that comes fresh to your house.

        Their graphics and caption copy also confirm this.

        And why have then done this?

        Because FREE doesn't cut it anymore.

        In closing, free is not unique, not special, not memorable. And yes it has an IMPORTANT place to reduce fear of purchase, but FREE isn't worthy of being a USP.
        Signature

        The Most Bad-Ass Tax Reduction Strategist for Internet Marketers who HATE paying taxes. See my happy clients

        {{ DiscussionBoard.errors[6119569].message }}
        • Profile picture of the author Jonathan 2.0
          Banned
          I appreciate the detailed reply, CopyAssassin. : )

          My point was, however, that although “Free” isn't unique or memorable, it's still something that people want.

          For instance on the Dominos.com page you posted it actually says (on the right hand sidebar) “Free Delivery From Domino's And Free Shipping From Top Online Retailers.”
          So while the benefit of speed for Jay's business isn't a unique one, it's still something that (I believe) people want.

          That said I think asking his clients (etc.) for their opinion is a brilliant idea. : )
          Signature
          "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
          {{ DiscussionBoard.errors[6119648].message }}
          • Profile picture of the author copyassassin
            Originally Posted by Jonathan 2.0 View Post

            I appreciate the detailed reply, CopyAssassin. : )

            My point was, however, that although "Free" isn't unique or memorable, it's still something that people want.

            For instance on the Dominos.com page you posted it actually says (on the right hand sidebar) "Free Delivery From Domino's And Free Shipping From Top Online Retailers."
            So while the benefit of speed for Jay's business isn't a unique one, it's still something that (I believe) people want.

            That's said I think asking his clients (etc.) for their opinion is a brilliant idea. : )

            I stand corrected. It does mention FREE. It's on a rotating banner. When I clicked the page I was on the other side.

            "FREE" on this page is in the "third widget" area, showing that FREE isn't a priority AND it's in relationship to a product offering with a 30 day trial (aka risk reversal).

            Again, FREE does have a place.

            Take a look at our page Why Us | Adam C. Libman.

            Still a work in progress, but I think this showcases the concept.
            Signature

            The Most Bad-Ass Tax Reduction Strategist for Internet Marketers who HATE paying taxes. See my happy clients

            {{ DiscussionBoard.errors[6119749].message }}
            • Profile picture of the author Jonathan 2.0
              Banned
              Cool. Thanks for the example of a “Satisfaction Conviction” as Joseph Sugarman termed it. : )

              I'm very much a Apprentice/Newbie Copywriter and I read your original reply to me again. Some good advice there.

              Cheers.
              Signature
              "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
              {{ DiscussionBoard.errors[6119769].message }}
        • Profile picture of the author Ken Hoffman
          I think that's more of your personal bias than anything else. I don't think "FREE" in general is losing its appeal. People always want something for nothing. The key is making it believable that they are getting something for nothing. And a lot of it is in positioning effectively.


          Originally Posted by copyassassin View Post

          Jonathan 2.0,

          FREE scares me to death!
          I hate free;

          I despise free;

          I vomit at free.
          Why?

          FREE is never free. There is always a catch. And I like to know what that "catch" is.

          Like the timeshare guy who sells, "FREE Helicopter Ride". It ain't free. You have to listen to a 4 hour presentation that's like getting a root-canal done.

          You are trading your time for a helicopter ride. And my time is valuable. Even if yours isn't, there is an opportunity cost. You could on the WF downloading the newest WSO that'll make you a multi-millionaire.

          Also, who do "FREE" attract?

          Mainly, losers. Non-paying deadbeats.

          Also, free is not unique. Maybe a tactic to reduce risk on the initial purpuse, but not unique.

          Let me be clear: FREE as a risk reversal techinique is great! As in, "If your copy bombs, your copy is free". I like that.

          But that is not unique. That is not special. Again, this a risk reversal techinique.

          When Domino's came along, FREE was unique. But not anymore.

          Go to Domino's Pizza, Order Pizza Online for Delivery - Dominos.com right now. RIGHT NOW.

          Notice any mention of FREE?

          NO.

          They do however offer a risk reversal: Our Guarantee: If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money

          However, what fear are they off-settting?

          Wait for it. Wait for it. Wait for it...

          ...THAT THEIR PIZZA TASTES AWFUL.

          WHICH THEY GOT FROM CLEINT FEEDBACK

          That is the fear.

          And how can we confirm this?

          Just look at their header: Artisan pizza.

          They have re-positioned themselves as Artisan Pizza that comes fresh to your house.

          Their graphics and caption copy also confirm this.

          And why have then done this?

          Because FREE doesn't cut it anymore.

          In closing, free is not unique, not special, not memorable. And yes it has an IMPORTANT place to reduce fear of purchase, but FREE isn't worthy of being a USP.
          Signature
          http://www.warriorforum.com/warriors...ost-sales.html
          Professional Direct Response Copywriting
          50% Off Limited Time Offer!
          "http://www.profitproducingcopy.com"
          {{ DiscussionBoard.errors[6127102].message }}
  • Profile picture of the author MikeHumphreys
    Originally Posted by Ken_Caudill View Post

    The OP belongs in the contest section, I think.
    I've known Jay for almost a year now... he was part of my 4 week copywriting class I did last year... a stand-guy and I'll vouch for him.

    We've been talking about his HVAC start-up (Jay did the schooling & certification years ago) by email for about a week now.

    I've given him a few suggestions but I'm absolutely crushed copywriting work-wise right now. I can't wrap my head around it fully to give it the attention right now that it deserves. That's pretty much what I told Jay (like I would tell any paid client right now) in last night's email exchange.

    Bottom line... Jay's offer is legit. He's looking for an objective view on his start-up... something you can't realistically do when you're creating your own new business from scratch.

    If you don't want to share your idea(s) publicly, then shoot him a PM.

    Take care,

    Mike
    {{ DiscussionBoard.errors[6119495].message }}
  • Profile picture of the author Lori Kelly
    Hello Jay. There is a lot of good information here. I hope you come back and let us know if any of these ideas turn into a $50 USP.

    What City are you in?

    I saw something recently... can't remember what the company was but it sent a photo of the tech who would be coming out for the service. I thought it was a great idea. Especially in cities with high crime rates. - A personal touch that is unique. Good luck!
    Signature
    Learn Website Tips, How to Do Keyword Research, & How to Write Killer Content.
    Stop Wasting Time.
    Start Living Your Dream.
    Click Here NOW to Get Your Hands on
    One of the Most Valuable Ebooks Ever!

    {{ DiscussionBoard.errors[6119496].message }}
  • This isn't a contest entry but here's a unique USP in a similar industry that might inspire you to think of something different- the Smell Good Plumber. These ads are all over radio here in LA and the company is making bank. "No Bubbas here, ma'am."

    Signature
    Marketing is not a battle of products. It is a battle of perceptions.
    - Jack Trout
    {{ DiscussionBoard.errors[6119536].message }}
    • Profile picture of the author copyassassin
      Originally Posted by Joe Ditzel View Post

      This isn't a contest entry but here's a unique USP in a similar industry that might inspire you to think of something different- the Smell Good Plumber. These ads are all over radio here in LA and the company is making bank. "No Bubba's here, ma'am."
      Joe,

      I totally dig this!

      How about: NO buttcrack!

      Fast, Friendly, Crack-free AC Repair. Jay Cummings. Call xxx-xxx-xxxx
      Signature

      The Most Bad-Ass Tax Reduction Strategist for Internet Marketers who HATE paying taxes. See my happy clients

      {{ DiscussionBoard.errors[6119637].message }}
  • Profile picture of the author imscam
    Banned
    [DELETED]
    {{ DiscussionBoard.errors[6119808].message }}
    • Hi Jay,

      A USP always boils down to one thing.

      What do you do - that nobody else does.


      Now it may be that everybody (more or less) does the same thing.

      In the UK there's a national "energy" company - their tariffs, service etc equals most if not all of the others.

      So their latest USP is - "Switch to us and we'll give £100 to a national cancer charity. And keep making donations every year you stay with us"

      If you have a local charity - you could offer a donation from every service sale to them.


      Steve
      {{ DiscussionBoard.errors[6120365].message }}
    • Profile picture of the author Mr. Subtle


      I have 3 versions of the USP.

      I still think All Hours Air is a bit weak.
      Signature

      {{ DiscussionBoard.errors[6120382].message }}
      • Profile picture of the author jimbo13
        We take our shoes off

        Dan

        PS: You may keep your $50
        {{ DiscussionBoard.errors[6120483].message }}
      • Profile picture of the author Jay Cummins
        Originally Posted by Mr. Subtle View Post



        I have 3 versions of the USP.

        I still think All Hours Air is a bit weak.
        I like this one so far.

        As for the name I like it being short. I did register just about every domain name I could.
        So "All Hours Air" will be for the summer. "All Hours Heating" will be for the winter. I will have all the other domains redirecting to "AllHoursAir.com"
        DBA's are only $10.

        This was going to be the logo, but after getting some feedback, the USP/Slogan needs to be changed


        {{ DiscussionBoard.errors[6120491].message }}
        • Profile picture of the author Mark Andrews
          Banned
          When others talk a lot of hot air...

          we'll cool you down

          All Hours Air

          Refreshingly Different





          {{ DiscussionBoard.errors[6120607].message }}
        • Profile picture of the author Mr. Subtle
          Originally Posted by Jay Cummins View Post

          So "All Hours Air" will be for the summer. "All Hours Heating" will be for the winter.
          OK... now I understand. I thought All Hours Air was going to be your company name and not a landing page.

          Signature

          {{ DiscussionBoard.errors[6120983].message }}
          • Profile picture of the author Jonathan 2.0
            Banned
            Originally Posted by Mr. Subtle View Post

            ...

            (Nice - I like that tag line. : ) Good job.)
            Signature
            "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
            {{ DiscussionBoard.errors[6121187].message }}
      • Profile picture of the author Raydal
        Originally Posted by Mr. Subtle View Post



        I have 3 versions of the USP.

        I still think All Hours Air is a bit weak.
        All Hours Air IS also a tongue twister. Just imagine answering
        the phone and saying, "Thanks for calling All Hours Air"

        I'm not clear if this is the business name or not but I would
        go with something easier to pronounce.

        On a deeper level the name sounds like an alliteration that
        is doubled as onomatopoeic.


        Much like the Hebrew tohu vahohu -- "without form and void"
        You can "hear" the emptiness in the words.

        -Ray Edwards
        Signature
        The most powerful and concentrated copywriting training online today bar none! Autoresponder Writing Email SECRETS
        {{ DiscussionBoard.errors[6126463].message }}
        • Profile picture of the author Mark Andrews
          Banned
          Originally Posted by Raydal View Post

          All Hours Air IS also a tongue twister. Just imagine answering
          the phone and saying, "Thanks for calling All Hours Air"

          I'm not clear if this is the business name or not but I would
          go with something easier to pronounce.

          -Ray Edwards
          Depends on the accent Ray. Here it wouldn't be
          considered a tongue twister at all. Far from it.

          It rolls off the tongue just fine.


          Mark Andrews
          {{ DiscussionBoard.errors[6126485].message }}
  • Profile picture of the author Pusateri
    Fixed Right - Day or Night
    {{ DiscussionBoard.errors[6120733].message }}
  • Profile picture of the author Ken Hoffman
    You need to do some research first. What are your competitor's USP's? You don't want to duplicate them. You all need to find out what is important to the prospects in your area, rather than guessing about what might be a compelling USP.

    Start thinking like the prospect rather than the business owner trying to come up with a USP. Find the place in the market between what prospects want that's currently not being provided by other businesses.

    One more thing. Call your prospects. That's really important. Just call home owners and tell them you are starting a heating and a/c company. Ask them this. Have you used a heating/ac contractor before? Was it a good experience? What was your greatest frustration in using that company?

    If you make enough calls you'll find unhappy customers and your USP will be revealed to you. Rather than trying to engineer one.

    You might ultimately find it to be a combination of things. Ex. 24HR service plus guarantee. The toughest part, in your industry is fulfilling on whatever USP you decide on. Make sure it's one you can live with for the long term. I use to run a retail appliance store and customers can be pretty demanding when their stove is out the day before Thanksgiving. And if there's only one of you to start, you can get stretched thin, if everyone is calling at once.
    Signature
    http://www.warriorforum.com/warriors...ost-sales.html
    Professional Direct Response Copywriting
    50% Off Limited Time Offer!
    "http://www.profitproducingcopy.com"
    {{ DiscussionBoard.errors[6121016].message }}
  • Profile picture of the author RickDuris
    Hi Jay,

    How about:

    All hours Air--Always On Time Or You Don't Pay a Dime

    All Hours Air--When The Temperature Has To Be Just Right

    All Hours Air--The 24-Hour Emergency Heating & Air Conditioning Specialists

    - Rick Duris
    Signature
    {{ DiscussionBoard.errors[6121897].message }}
    • Profile picture of the author Jay Cummins
      I would like thank everyone for their suggestions. I wish I could pay you all, but that's not in the budget. I will pick one tomorrow and let everyone know who I send the money to. I know $50 is not a lot for the great suggestions that I have received, so I want everyone to know that I appreciate your time and suggestions.

      Jay
      {{ DiscussionBoard.errors[6122098].message }}
      • Profile picture of the author Hugh Thyer
        There used to be a delivery firm who had "When it absolutely, positively has to be there...overnight". You could probably twist this around if the same day service is important.

        Remember, it's not about something you do that nobody else does. That's just a UP (Unique Proposition). It has to be something which people desire above all other.

        Look at it this way. It answers the question:
        "Why should people do business with me above all other options". This is the asnwer you want.

        And frankly, don't ask anyone here.

        Ask your customers what they really want.

        The answer might surprise you.
        Signature

        Ever wondered how copywriters work with their clients? I've answered that very question in detail-> www.salescomefirst.com
        {{ DiscussionBoard.errors[6122360].message }}
  • Profile picture of the author maximus242
    This is stupid, USPs dont come from think tanks they come from discovering what is unique and special about your service.

    No one is going to be able to tell u that unless they interview you and discover what special and unique value your service brings to the table. USPs are not invented out of the imaginations of peoples minds - they are discovered by searching for the magic within your service that makes people want to buy your services over the other options out there
    Signature

    xResponsive Advertising Agency | Direct Marketing | Online Advertising | Create Breakthrough Campaigns for Your Business http://xresponsive.com

    {{ DiscussionBoard.errors[6122352].message }}
  • Jay, this is an interesting take:

    The Death Of The USP (And What Is Replacing It) | HarrisonAmy

    The author talks about not only finding out what is important to the customer but adding in what is unique about your background and personality.
    Signature
    Marketing is not a battle of products. It is a battle of perceptions.
    - Jack Trout
    {{ DiscussionBoard.errors[6122603].message }}
    • Joe,

      You always post such useful links on every post you reply to.

      One day would you do a post and just give us all the full A-Z!

      It's always great stuff to read.

      Cheers,

      Steve
      {{ DiscussionBoard.errors[6123764].message }}
    • Profile picture of the author Mark Andrews
      Banned
      Originally Posted by Joe Ditzel View Post

      Jay, this is an interesting take:

      The Death Of The USP (And What Is Replacing It) | HarrisonAmy

      The author talks about not only finding out what is important to the customer but adding in what is unique about your background and personality.
      Precisely.

      "They buy because of the story surrounding it." - The Death Of The USP (And What Is Replacing It) | HarrisonAmy


      Mark Andrews
      {{ DiscussionBoard.errors[6125372].message }}
    • Profile picture of the author Ken Hoffman
      Originally Posted by Joe Ditzel View Post

      Jay, this is an interesting take:

      The Death Of The USP (And What Is Replacing It) | HarrisonAmy

      The author talks about not only finding out what is important to the customer but adding in what is unique about your background and personality.
      There is some serious distortions about USP in this article. Yes, a story helps, but that is different from a USP. This article takes ONE aspect of a USP (uniqueness) and then gives examples to prove the point that the USP is dead. And to try to sell people on the idea that the story is more important. I don't think it is.

      Be careful what you believe. Not everything you read is true.

      Also, many of the suggestions on this thread are NOT USP's, but slogans.
      Signature
      http://www.warriorforum.com/warriors...ost-sales.html
      Professional Direct Response Copywriting
      50% Off Limited Time Offer!
      "http://www.profitproducingcopy.com"
      {{ DiscussionBoard.errors[6126230].message }}
      • Profile picture of the author Jonathan 2.0
        Banned
        Originally Posted by Ken Hoffman View Post

        Also, many of the suggestions on this thread are NOT USP's, but slogans.
        True. Sorry - My advice was more of a slogan than a USP.
        Signature
        "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
        {{ DiscussionBoard.errors[6126250].message }}
        • Profile picture of the author Shadowflux
          My first submission was for the "Emergency Specialists" angle. I think this is a good unique angle because it covers many of the things you're trying to get across to potential customers.

          When it's 100 degrees outside and your a/c is broken, your house is sweltering, your sweating, your kids are complaining, your pets are panting and your plants are dying it's an emergency!

          When it's well below freezing and your heater is broken, your baby is cold, you're freezing, you can't sleep and your food won't stay warm it's an emergency!

          You don't have time to sit around waiting for some fly by night "technician" to come by, take a look at your unit and then charge you all sorts of hidden fees. What you need is an Emergency Specialist.

          Every one of the All Hours Air specialists are highly trained professional heating and a/c experts. They understand the need for immediate action and will be there, when they promise to be, or the service call is 100% free. They take pride in what they do. They're so proud of their work, in fact, that it comes with a full year warranty.

          When you hire a heating and a/c repair service you're putting the well being of your home and family in their hands. This isn't a time to trust just any repair service. You need All Hours Air, the emergency specialists.



          The basic idea is that broken heating and a/c units are an emergency. They generally break during the peak of winter or summer. This is a time when other repair services will be too busy or will jack up their prices. People are desperate when this happens and they're likely to be taken advantage of by seedy repairmen.

          It isn't about fixing a broken a/c or heating unit. It's about placing the well being of your home and family into the hands of highly trained, honest and professional emergency repair experts.

          It's about knowing that when you call All Hours Air your home, office or business will made livable by specialists who will show up on time, be upfront about the costs and then guarantee their work for a full year.

          This is why I stand by my "Emergency Specialists" angle.
          Signature
          Native Advertising Specialist
          Dangerously Effective
          Always Discreet
          {{ DiscussionBoard.errors[6126536].message }}
          • Profile picture of the author Jonathan 2.0
            Banned
            Good explanation Shadowflux. : )

            Here's mine:


            247 Heating And
            Air Conditioning
            We'll Be On Time, And Get You Back On Track.
            Guaranteed Or Your Money Back
            247 =
            (There at any time)

            ...

            Heating And Air Conditioniong =
            (Service Description)

            ...

            We'll be on time =
            (There for you in an “emergacny”)

            ...

            And Get You Back On Track =
            (Resolving the problem and the way they're feeling about it.)

            ...

            Or Your Money Back =
            (Exceptional service guranteed)



            Then my tagline being something that's a benefit and is memorable because of the “ryhming” element.
            Signature
            "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
            {{ DiscussionBoard.errors[6126863].message }}
          • Profile picture of the author Jay Cummins
            The winner for now. I will test this and see how it goes.

            Payment is being processed.

            Thank you,

            Jay Cummins

            Originally Posted by Shadowflux View Post

            My first submission was for the "Emergency Specialists" angle. I think this is a good unique angle because it covers many of the things you're trying to get across to potential customers.

            When it's 100 degrees outside and your a/c is broken, your house is sweltering, your sweating, your kids are complaining, your pets are panting and your plants are dying it's an emergency!

            When it's well below freezing and your heater is broken, your baby is cold, you're freezing, you can't sleep and your food won't stay warm it's an emergency!

            You don't have time to sit around waiting for some fly by night "technician" to come by, take a look at your unit and then charge you all sorts of hidden fees. What you need is an Emergency Specialist.

            Every one of the All Hours Air specialists are highly trained professional heating and a/c experts. They understand the need for immediate action and will be there, when they promise to be, or the service call is 100% free. They take pride in what they do. They're so proud of their work, in fact, that it comes with a full year warranty.

            When you hire a heating and a/c repair service you're putting the well being of your home and family in their hands. This isn't a time to trust just any repair service. You need All Hours Air, the emergency specialists.



            The basic idea is that broken heating and a/c units are an emergency. They generally break during the peak of winter or summer. This is a time when other repair services will be too busy or will jack up their prices. People are desperate when this happens and they're likely to be taken advantage of by seedy repairmen.

            It isn't about fixing a broken a/c or heating unit. It's about placing the well being of your home and family into the hands of highly trained, honest and professional emergency repair experts.

            It's about knowing that when you call All Hours Air your home, office or business will made livable by specialists who will show up on time, be upfront about the costs and then guarantee their work for a full year.

            This is why I stand by my "Emergency Specialists" angle.
            {{ DiscussionBoard.errors[6129613].message }}
  • Profile picture of the author The Marketeer
    Ok Jay, since I like the spirit of competitions I thought I'd give this a shot.

    It would be great to have some more info on the background so we could incorporate that into the USP/tagline but going on what you've given us, here's what I came up with. Since, I'm no graphic design expert, the look could always be improved. I just focused on the wording.

    Please check your PM for another idea. This is an UPDATED version taking into account your idea for a different USP/tagline for summer and winter. Note the colours. Feel free to use these in any combination.









    {{ DiscussionBoard.errors[6125559].message }}
    • Profile picture of the author Shadowflux
      How about:

      Call

      All Hours Air
      For your heating and
      air conditioning repair

      24/7 on time guarantee.
      We'll be there or the visit is free.

      Winter tagline:
      Don't wait in the cold!

      Summer tagline:
      Broken a/c? Don't sweat it!



      I generally don't rhyme but why not?
      Signature
      Native Advertising Specialist
      Dangerously Effective
      Always Discreet
      {{ DiscussionBoard.errors[6126049].message }}
  • Profile picture of the author Ken Hoffman
    Avoid Unexpected Furnace Repairs BEFORE They Ever Happen!

    You'll never have to pay an unexpected expensive furnace repair again. We find the problems BEFORE they balloon into costly repairs. FREE 24-point furnace inspection for new customers. FREE quarterly furnace inspection. FREE 24/7 Priority Emergency Service.


    This is compelling because a lot of people are afraid of getting hit with a big bill from emergency service. This approach helps lock in the customer. Every time you go out to them is another name recognition. Plus you can market to the surrounding houses when you are out there. You should get a lot of people responding to this, because it's different than anything else these guys typically offer. Therefore you should be able to group them in geographic proximity so the cost is low to fulfill. You have the chance to build great customer relationships with this approach too, rather than only seeing them when they have a problem. So it lends itself to other business building efforts such as joint ventures with similar services like: home improvement, pool service, appliance repair, etc.
    Signature
    http://www.warriorforum.com/warriors...ost-sales.html
    Professional Direct Response Copywriting
    50% Off Limited Time Offer!
    "http://www.profitproducingcopy.com"
    {{ DiscussionBoard.errors[6127071].message }}
  • Profile picture of the author The Marketeer
    Congrats Shadow!

    I think your pitch did the trick.



    P.S. No rhyme intended.
    {{ DiscussionBoard.errors[6129709].message }}
    • Profile picture of the author Shadowflux
      Thanks Jay! I'm so happy I could help.

      Everyone had some great ideas, keep up the good work guys
      Signature
      Native Advertising Specialist
      Dangerously Effective
      Always Discreet
      {{ DiscussionBoard.errors[6129889].message }}
      • Profile picture of the author Jonathan 2.0
        Banned
        Hey - Well done Shadowflux. : )
        Signature
        "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity."―Joseph Sugarman
        {{ DiscussionBoard.errors[6135797].message }}
  • Hi Jay,

    If these ideas have already been mentioned here and I'm repeating them, I apologize. I was reading them all, but there are just so many, I was running out of time to put my Christmas Tree up.

    I had 3 thoughts.
    1 - offer a 365 day guarantee, if it breaks down again, in that time frame, you will fix it completely free, not partial free, completely free, no questions. People are assured by a long term, no way to wiggle out of it, guarantee. In business sense, the risk to you should be relatively low shouldn't it? I'm not a repair woman but business wise, it's highly unlikely every unit you service will breakdown again in that time frame.
    2. - When my mum recently moved into her brand new, newly assembled apartment, she took two weeks off work to move in and get herself organised. She had about 9 additional problems with the place, and needed service guys to come out and fix/replace/remove one thing or another. This resulted in her having to take 6 extra days off her full time job in order to be there when people said they would come. In some cases, they didn't show up anyway. If you can find a way around this, I think you will have a strong USP. Maybe some sort of service where you provide a police check, collect their keys, do the work, return their keys and put a load of washing on the line for them so the inconvenience to them is as minimal as it could possibly be.
    3. taking it back to the actual service, provide a temporary solution until you can fix the issue for them. If its heating, provide them a temporary portable heater until you can fix their heating and then take it away with you. Car repair services and insurers who offer a courtesy car free of charge are always much more popular than those who don't as they minimize the effect on the customer.

    Hope these and the ones posted by others above have helped.
    {{ DiscussionBoard.errors[6132750].message }}
  • Profile picture of the author rhinocl
    We'll Save You Money
    Our technicians know what they are doing so you won't pay for trial and error repairs. We'll also recommend optional repairs that will keep your family healthy, lower your electricity bills and make your system perform better and longer.
    And no waiting around all day for us to show. If we aren't on time there will be no charge for the service call.
    {{ DiscussionBoard.errors[6135074].message }}
  • Profile picture of the author josephpeter
    Hi Jay,

    I have an idea for you, might be worth a few dollars.

    I'm still getting my count up, I believe you can PM me ,
    or better get me at bground2 [a] hotmail dot com

    I'd be glad to help

    JosephPeter ''its all about the list''
    {{ DiscussionBoard.errors[6138881].message }}
    • Profile picture of the author Jay Cummins
      Originally Posted by josephpeter View Post

      Hi Jay,

      I have an idea for you, might be worth a few dollars.

      I'm still getting my count up, I believe you can PM me ,
      or better get me at bground2 [a] hotmail dot com

      I'd be glad to help

      JosephPeter ''its all about the list''
      I already picked the winner, but go ahead and post your idea here. It will help get your post count up
      {{ DiscussionBoard.errors[6139461].message }}
  • Profile picture of the author ejunkie
    My humble observation(s).

    Why All Hours Airs... and then Heating & Air Conditioning?

    Why not just All Hours ... and then Heating & Air Conditioning?

    And then let the USP come from the brand name itself which translate into 24x7 service.

    Now, is 24-hr around the clock USP material? Are there other similar service providers offering a similar claim?

    What I think you are looking for is POSITIONING not USP per se.

    One more thing about the AIRS bit.

    Are you mentioning AIRS because you offer air conditioning? Then again you offer heating as well.

    If you think air conditioning is your core business, then why not craft the 'USP' accordingly.

    Just my humble thoughts.

    Moreover, the examples you gave are just slogans or taglines... not exactly what Rosser Reeves would agree being called USP.

    A gentleman above offered an example - One Hour Heating & Air Conditioning.

    Now, that can be considered as a nice example of USP. And it is almost ingenious that they nailed it right in the brand name itself.

    Crafting 'USP' for All Hours Air Heating & Air Conditioning isn't difficult but you need to first get a clarity on whether you should have the word 'Air' in your brand name or not.
    {{ DiscussionBoard.errors[6155420].message }}

Trending Topics