Overcoming Objections

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When you drive traffic onto your sales site, there's always going to be resistance to buy - no matter how targeted your clicks are; no matter how desperate your prospects are for a solution.

That's just reality.

The question is:

How are you going to respond to your prospect's objections?

When you acknowledge some of the crucial objections your audience has to buying your product or service, you're earning authority and credibility.

Because you're showing your prospects that you know how they feel.

You're connecting on a deeper level and building a relationship with them.

That's why it's absolutely key to know what objections your prospects have.

Addressing them immediately "softens" their resistance and makes them pay better attention to your offer...

...making it more likely that they'll take action.

Your job is to figure out how to turn a negative into a positive.

You've got to transform the misconceptions your prospects have about your offer and show them what they feared or judge is actually a major benefit.

So here's a little exercise I do when I put myself in my prospect's shoes:

Write down the biggest objections you'd have to buying your own product or service.

Then...

Write down all of the ways these objections can be communicated as benefits.

For instance...

If you're in health and you just started marketing your new supplement, you might want to overcome all of the hype your competition uses to sell their products.

Articulate how your supplement achieves what others don't... specifically WHY.

This will give you the chance to educate, demonstrate authority and make your supplement more than just another commodity. You'll be able to position it as something that's truly one-of-a-kind.

What are your objection-shattering-techniques?

Mark
#copywriting #objections #overcoming
  • Very interesting points you have raised.... Turning negative into positive is a technique and those who knows it, survive for long.
    • [ 1 ] Thanks
  • If you work on building a relationship with your customers, you can overcome their objections prior to ever having them come up when you send them an offer.

    Some objections are going to be shared by many people, others are going to be unique and personal to the individual.

    If you are able to get them to share these in your communications prior to making an offer, you won't lose them when you ask them to hit the "buy now" button.

    The best way to discover objections is simply to ask. Of course, there is an art to getting folks to "open up" with their concerns but that's exactly why you want to begin this customer relationship prior to trying to sell them.

    The best to all,

    Steve
    • [ 1 ] Thanks
    • [1] reply
    • A friend of mine told me a story about sending a survey out to his company's list for feedback.

      They compiled a ton of useful information about their common objections - amongst other cool stuff.

      You're right.

      Just ask.

      Mark
      • [ 1 ] Thanks
  • Great ideas, really. I would like to add as well that the best thing to do to still get a chance to win a customer who might not be decided on purchasing yet is to have a mailing list. your website should have an optin form where they can sign in to your list. If they are interested but not sure whether they are buying or not, then your future sequence messages on your autoresponders might possibly get them to buy.

    No optin form means losing those customers forever. Sometimes, they just really need more information or they just need to be repeatedly told and reminded of the benefits of purchasing your product. You will eventually train them to buy from you.
  • Great ideas, really. I would like to add as well that the best thing to do to still get a chance to win a customer who might not be decided on purchasing yet is to have a mailing list. your website should have an optin form where they can sign in to your list. If they are interested but not sure whether they are buying or not, then your future sequence messages on your autoresponders might possibly get them to buy.

    No optin form means losing those customers forever. Sometimes, they just really need more information or they just need to be repeatedly told and reminded of the benefits of purchasing your product. You will eventually train them to buy from you.
    • [ 1 ] Thanks
    • [1] reply
    • Mark,

      I also like the use of FAQs under certain conditions. They tend to "de-fuse" objections. They don't always stop all objections, especially in very technical niches or where there is a complicated system or product. But FAQs can be a way of anticipating objections and answering them before they are brought up.

      Great thread,

      Steve
      • [ 2 ] Thanks
      • [2] replies
  • Marketing/Copywriting is all about understanding how people feel, what are their likes/dislikes..etc Being , educated on our market and knowing our customer's deepest pains/objections are a must. You must know 100% who, your target audience is. Then once you know that, you know what their issues could be and you make a promise/solution In your squeeze pages/sales letters... that fill that void they are experiencing....
  • Before you get into any objections about the product you've got to handle the initial one.

    Wasting peoples time.

    So, you say on your email or landing page...

    I know you're busy, and I promise not to waste your time, I really do have something that will be of great use to you...



    Steve
    • [2] replies
    • Is this the case in many other niches outside IM or fitness?
      • [1] reply
    • I've used the, "I'm not gonna waste a second of your time" thing quite a few times.

      And I hate myself for it.

      Aren't we wasting a second of their time by saying it?

      Hmmm....

      Mark
      • [1] reply
  • I would "thank" this post but I cannot find the button.
    This is spot on advice.
    Copywriting is a very creative process that allows you to delve into your own imagination and essentially roleplay as another person... your customer.
    great post.
  • The best way to overcome objections in my opinion is making the sales process as strong as possible,

    Constantly building value, and pace throughout the letter and eliminating the decision to buy.

    When the hook is right for the market, you have bulit a strong sales argument and you have shown them the pain of goin another way,

    the sales just happens.
    • [1] reply
    • Building value is always the way to go - no matter what.

      But if meeting objections can help you build value, you'd be insane to omit such a powerful technique from your copy.

      Your job as a copywriter is to melt away any resistance to purchase (and even make people feel like an idiot for entertaining the idea of walking away from your offer.)

      And if you can successfully turn a perceived negative into a reason to buy, exploit the hell out of it.

      Mark
      • [1] reply
  • Objections huh?
    Not sure I buy that. I'll have to think about it.

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  • 31

    When you drive traffic onto your sales site, there's always going to be resistance to buy - no matter how targeted your clicks are; no matter how desperate your prospects are for a solution. That's just reality.