Can't run searches in PayPal's new interface for Recurring Profile IDs? (Am I missing something?)
In the old "classic" PayPal interface, when you run a search for a customer by email or name who is on recurring billing, their recurring billing profile comes up as well in case you need to cancel their recurring billing.
In the "New Experience" interface PayPal now has, I don't see any way to find a recurring billing profile by doing a search for the customer's email. PayPal just says to navigate to this:
"You can see all of your recurring payments on the Recurring payments dashboard."
https://www.paypal.com/us/cgi-bin/webscr?cmd=_merchant-hub
There's no search function there, and if you have 100's of recurring profiles you can't visually look through them all to find a needle in a haystack.
PayPal support hasn't been helpful, and it seems like that search functionality doesn't exist in the new interface, but that seems crazy. I'm currently switching back to "Classic" every time I need to look up a customer.
Does anybody know how to run searches for a recurring profile in the new interface? (Note: Some accounts are still on the old interface, so if that's what you're using you'd have no idea what I'm talking about.)
Thanks for any feedback.
In the "New Experience" interface PayPal now has, I don't see any way to find a recurring billing profile by doing a search for the customer's email. PayPal just says to navigate to this:
"You can see all of your recurring payments on the Recurring payments dashboard."
https://www.paypal.com/us/cgi-bin/webscr?cmd=_merchant-hub
There's no search function there, and if you have 100's of recurring profiles you can't visually look through them all to find a needle in a haystack.
PayPal support hasn't been helpful, and it seems like that search functionality doesn't exist in the new interface, but that seems crazy. I'm currently switching back to "Classic" every time I need to look up a customer.
Does anybody know how to run searches for a recurring profile in the new interface? (Note: Some accounts are still on the old interface, so if that's what you're using you'd have no idea what I'm talking about.)
Thanks for any feedback.