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Dropshipping : What if buyer claims received empty box on ebay?

by Yogesh2708
8 replies
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Hello Guys,
This idea of dropshipping from any other site to ebay was in my mind since last several days. Just couple of days ago I came to know what I was thinking of is called dropshipping. I just loved this way of selling and also wondered how people don't compare prices at all big sites like amazon/aliexpress and directly place orders in ebay.

Anyways, I have already listed an item on ebay and I have already got a bid for it which is a good profit making bid for my order. However I wonder if buyer files 'empty box' case what are possible chances of seller winning the case. Coz we are not having a recipt of dispatch mentioning weight of item. How can we convince ebay that I have sent item in box?
#box #buyer #claims #dropshipping #ebay #empty #received
  • Profile picture of the author AffEngineer
    Drop shipping directly from aliexpress to ebay will be difficult because of the delivery times and eBay relies big time on keeping a good reputation.

    In terms of them filing an 'empty box' case, you will have these issues but not that often. You will still make a profit from the non-complainers.

    Dropshipping from Amazon -> eBay is better if you're still in USA.

    I've been looking at eBay drop shipping recently but a bit differently to your model.
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    • Profile picture of the author Yogesh2708
      I am doing dropshipping from mi store to ebay for a mobile phone. There are selected products on mi stirr but there is good price difference between these two sites for the same model number. Again I don't have to pay anything for shipping nor inventory holding cost is there.

      Should I conclude from your reply that there is no any chance of winning the case and I will have to loose all the money? (for that particular order?)
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  • Profile picture of the author fmckinnon
    Ths happens all-too-often. Pull the tracking and see the weight ... the weight of the tracking should be sufficient to prove it wasn't empty ... unfortunately, unless you get a signature at delivery, they often get away with this nonsense.
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    • Profile picture of the author dave_hermansen
      Originally Posted by fmckinnon View Post

      This happens all-too-often.
      Really? We have owned more than 100 dropship websites (we operate more than 50 right now), shipped tens of thousands of products and have NEVER had this happen. Of course, we do not market to eBay people who aren't exactly the most reputable clientele in the world, either.

      As fmckinnon mentioned, the tracking number has the shipping weight of the package on it. Empty seems like it wouldn't weigh much.
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  • Profile picture of the author fmckinnon
    Dave, yeah when I say "all-too-often" - for us, that's several times per year, and yes, it definitely tends to be more on the eBay side. But in our seller support community forums we hear about it there too - so it does happen
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    • Profile picture of the author Splatterfox
      Originally Posted by fmckinnon View Post

      Dave, yeah when I say "all-too-often" - for us, that's several times per year, and yes, it definitely tends to be more on the eBay side. But in our seller support community forums we hear about it there too - so it does happen
      I also experienced this here and there and some of my clients do as well. But like said, don't send WITHOUT tracking information, this is an absolute no-go. If you have, then usually you are on the safe side.
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  • Profile picture of the author fmckinnon
    yeah, and the biggest frustration is to include signature at delivery, it costs extra $ ... so you try to make that judgment call .. some customers are angry that FedEx or UPS wouldn't leave it w/o a signature, and others are angry that you sent it WITHOUT the requirement. Hard to win in those cases. Without the signature, it's hard to win on those cases, though.
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  • Profile picture of the author dave_hermansen
    I'm sure there is an occasional "I never received a package claim". I was pointing out the "completely empty box" part. I guess I can see it if you are shipping internationally and items are going through various custom agencies hands in notoriously corrupt regions of the world. If something is shipping from and to the same country, I can't see it ever happening.

    Even if you get a signature, you are never going to get around a "completely empty box" claim. I've just never heard of it happening.
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