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Online chat software/service for website

by cscamgrl99
7 replies
  • ECOMMERCE
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Looking for a chat solution that lets us see and interact with customers on our site without requiring them to click on "online chat" first - offering a helping hand so to speak.

Any recommendations?
#chat #online #software or service #website
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  • Profile picture of the author dave_hermansen
    We use Zopim for all of our sites.
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    BizSellers.com - The #1 place to buy & sell websites!
    We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
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  • Profile picture of the author ecoverartist
    I'll second Zopim. FreshChat is also really good for this sort of thing.
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    Sherice Jacob - Conversion Expert & Copywriter
    Learn Copywriting from a Pro. Build your Portfolio. Start Reaching Clients
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  • Profile picture of the author cscamgrl99
    Any opinions on LiveChat? And with Zopim can you initiate a chat with the customer?
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    • Profile picture of the author dave_hermansen
      Originally Posted by cscamgrl99 View Post

      Any opinions on LiveChat? And with Zopim can you initiate a chat with the customer?
      I haven't used LiveChat. Yes, you can initiate a chat with a visitor with Zopim. Just don't be surprised when they freak out and immediately leave the site.
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      BizSellers.com - The #1 place to buy & sell websites!
      We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
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  • Profile picture of the author cearionmarie
    Zopim is quite easy to use. I never had used it for very long as I didn't feel I needed it anymore but I have friends who only has good things to say about zopim.
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    Cearion Uy - Marketing Advisor
    www.influencerauditor.com

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  • Profile picture of the author steemseo
    I suggest you massenger bot. Go to youtube and search how to create chat bot for websites in massenger. You get your answers. Facebook massenger is best chat bot and if someone chat with your bot you get automatically interaction on Facebook also. Massenger bot also collect emails from user chat. Today 60% of webmasters prefer massenger bot
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    • Profile picture of the author dave_hermansen
      I don't know where that "60% of webmasters prefer massenger [sic] bot" figure comes from but I suspect close to zero percent of customers prefer them. It is the online chat version of entering a ton of numbers on a phone to try to get a question answered and almost never getting the answer you need. I can see people screaming at their computers now "REPRESENTATIVE!" or "GIVE ME A FRIGGIN' HUMAN BEING!".
      Signature
      BizSellers.com - The #1 place to buy & sell websites!
      We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
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