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How can I increase a customer experience?

by Jay Kwon
4 replies
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Hi guys,

I am selling sculptures online, and I am wondering if I can increase customer experience.

What if I send a video that records my overall working process to customers?
What if I send a video that records a packaging process to customers?

Can anyone share a similar experience? Or do you have any idea other than sending a video?

Thanks.
#customer #experience #increase
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  • Profile picture of the author amanullahaman2020
    give an overall process video and also give some customer testimonial.
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  • Profile picture of the author kayme
    A customer testimonial will be ideal. It makes your product more credible
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  • Profile picture of the author MichaelQuinn
    Originally Posted by Jay Kwon View Post

    Hi guys,

    I am selling sculptures online, and I am wondering if I can increase customer experience.

    What if I send a video that records my overall working process to customers?
    What if I send a video that records a packaging process to customers?

    Can anyone share a similar experience? Or do you have any idea other than sending a video?

    Thanks.
    I think you should put those things on your website so that customers can have a look before the sale. This could help with your conversion rate and would be a nice touch.
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  • Profile picture of the author onwebbiz
    Hi, is it a customized piece? If so, sending a video showing the process will be awesome, and as mentioned before by MichaelQuinn, put in the website before the sale, probably will increase the desire in potential buyers.

    I would love to see the piece in details (zoom), the materials used, etc.

    I work online since 2006 and one of the things that people like the most is faster customer service, fast shipment and of course, guarantee.
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