Charge Backs how do you deal with them?
I had a guy do a charge back despite me telling him I have refunded and showed him proof that his refund is on its way and that he should check with his bank.
He still did a charge back, but I won the dispute. However, my merchant account ( Merchant Warehouse) still charged me $25.00 each for both transactions, so that is $50 even though I won the dispute.
Now I have another charge back claim from someone claiming they never received the product, and they never contacted me directly to tell me that they never received it. I can't prove that they received, all I have is a tracking#, no signed signature.
Does it make sense to require a signed signature for every delivery, isn't that an inconvenience for customers? Because it will not be dropped if in the mailbox if the customer is not around, and the customer would have to go to the post office to pick it up.
Also, how do you guys handle charge backs? Does your merchant processor charge you a fee like mine does?
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Zach Robinson