the product description says:
xyz product - monthly
and i recently changed it for clarity to:
xyz product - Monthly Recurring
also, next to add to cart button it says:
xyz product - - Monthly Recurring
(cancel anytime or keep active to get new content)
more often than i would prefer, i am getting users who say they "didnt know" it was a subscription and want a refund for 1 or more months.
today i had to refund a guy for 4 months.
of course i want to be fair but even more so than the money its a real pain to do refunds from the admin all the way to the books.
what would you do?