Any way to get Amazon seller account back from suspension?

malia

8 years ago

Why were you suspended? (it matters)

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CynthiaAngel

8 years ago

Yes I have been reinstated like 3 times. And I also have a friend whose account has been suspended like 3x and they were able to get their account, now I am not sure what you did. But mine was for negative feedback and that my account was below a certain # ......... They never give time to bring it up to status, then before you know it again, I will get another email stating that my account is below a certain # and they suspend, and I appeal and get it back.

I don't worry about Amazon as much, I focus on my website more, so it doesn't really bother me that much and I opened 3 other seller accounts. My friend who is a seller also has 3 Amazon seller account, just because the wind might blow the wrong way one morning and your account will be closed.

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spi

5 years ago

Originally Posted by CynthiaAngel

Yes I have been reinstated like 3 times. And I also have a friend whose account has been suspended like 3x and they were able to get their account, now I am not sure what you did. But mine was for negative feedback and that my account was below a certain # ......... They never give time to bring it up to status, then before you know it again, I will get another email stating that my account is below a certain # and they suspend, and I appeal and get it back.

I don't worry about Amazon as much, I focus on my website more, so it doesn't really bother me that much and I opened 3 other seller accounts. My friend who is a seller also has 3 Amazon seller account, just because the wind might blow the wrong way one morning and your account will be closed.

Hi, could you tell me how to open another amazon account? Do I need to get a new laptop?

Thanks

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Mynt

8 years ago

Thanks, guys. Reason for suspension was high rate of cancelling sales (after buyer made purchase) for mistakenly assuming I had the item in stock. I did try appeal process and did not get a reply. Will keep at it (or attempt to open new account). Other tips welcomed :-)

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2 replies

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CynthiaAngel 8 years ago

When you open a new account, it has to be in somebody else's name, bank account, different address, everything has to be different. If not you will be rejected. My Husband opened one for me and my sister opened another for me.
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agmccall

6 years ago

Originally Posted by Mynt

Thanks, guys. Reason for suspension was high rate of cancelling sales (after buyer made purchase) for mistakenly assuming I had the item in stock. I did try appeal process and did not get a reply. Will keep at it (or attempt to open new account). Other tips welcomed :-)

How can they be mistaken about this? YOU set the inventory. If inventory says 0 then it says "Out of Stock". If you go to the amazon seller forums, you will see that this question is asked several times a day.

The first thing to remember is when you file your appeal make it short and to the point.

DO NOT blame the customer, remember these are amazon's customers and not yours.

Tell them what you have done to fix the issue and how you plan on this NOT happening again.

Most of the time when amazon sellers have this high cancellation rate is because they are dropshipping, If you are doing this STOP immediately unless you have access to up to the minute inventory totals and adjust accordingly on amazon.

You will probably lose your account permanently and as for the poster that has had their account reinstated 3 times, I highly doubt it.

Spend some time on the amazon seller forums

al

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The Flu? Not worthy of a mention here???

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liita

8 years ago

Google "Amazon Ghost" for Amazon troubles.
Google "Auction Stealth" for eBay/PayPal troubles.

Thanks

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srselfdefense

8 years ago

I have been interested in this too. I used to sell on Amazon, but they suspended my account (permanently) because I was suspected of selling "recopied media." Now I know to never sell dvds again...lol

But now I want to get back on and sell my self defense products. That, and some textbooks (which I also sold before). Here are two methods I learned about regarding getting back on (not sure if they work completely):

What To Do If Your eBay or Amazon Account is Suspended or Cancelled

How to Get a Amazon Seller Account Back - Yahoo! Voices - voices.yahoo.com

I would have to probably get a new (used) laptop or a tablet in order to get back on. Any ideas?

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minns 7 years ago

I would welcome help with this too (and hopefully this thread is still active). I just got suspended as a seller at amazon, and my appeal was instantly rejected (I don't even feel like they read it). Should I keep fighting for that account, or I should I just start a new one? I'd also welcome any thoughts about the process of starting a new account (the thread here has great information, but I'd welcome any additional chances to discuss this people who have been through this).
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fdmarketers

6 years ago

Try opening a new account with different information: name, address, bank, and will begin work immediately in again.

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Saimun106

6 years ago

if you can open a new account with totally new details you should be fine
but appeals rarely help with amazon

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tiana with ecomdash

6 years ago

Sounds like you have issues with overselling. Even if you are reinstated (which I hope you are), you will have these same types of issues until you find a solution that solves stock outs specifically. I think you should consider an inventory management software. Inventory management tools will automate data transfers and control all moving stock. If you sell an item on another sales channel, an inventory software will reduce the quantity of that item's inventory on your Amazon account by one. The inventory software that I work for will also "kill" the listing if your item sells out, so that no one can try and purchase the sold out item and save you from cancelling orders.

I'd check out ecommerce review sites like WebRetailer and Ecombytes for software suggestions. Post both customer reviews, so you'll be able to see what your peers think.

Good luck,
Tiana with ecomdash

Thanks
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Robert Mungillo Jr 6 years ago

Hey,

I have been suspended for high cancellations as well but that was due to sku numbers crossing and from there causing prices to mix ($2000 product for $59) and quantities to mix as well.

When you appeal, they don't care what your issues are, they care more about your solution of you You intend to fix it.

Example: problem is A
solution: replace A with B. By doing so aids in fixing the issue by "..fill in the blank.."

Don't bs them. Just tell them what your doing to fix the issue. The team is very black and white and only see stats. So BE HONEST.

Take it from someone that's been there
Best of luck to you
I know God was watching over me as I was in the appealing process
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QualitySeller12052015

5 years ago

Same thing happened to me, i fund a site called myamazonsupport.com got the template and emailed it amazon. My account was reinstated the next day, which is exactly what the site said. My issue with amazon had to due with one dumb customer who destroyed my ratings and a bunch of cancelled orders.
If you had the same issue then your account, like mine should get reinstated.

Let me know if you have any questions.

Thanks

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swamuluk

5 years ago

There is a way! this was my personal experience with Amazon sellers account suspension.

They kept our amount in hold for two months to clear all the A-Z claims any in future and no immediate response . we really struggled to get out of this.

Act fast when you receive first email about account suspension. do review on all your orders , A-Z claims , Customer Responses , product damages/alternatives etc.

Prepare a plan of action with all necessary details

1. How you are going to manage product damages or replacements
2. Handling about customer Queries
3. Inventory management
4. How can you reduce A-Z claims
5. Timely Delivery and others issues related to it.

We send a plan of action and convinced them about Opting " Fulfilled By Amazon ( FBA)" which is inevitable by Amazon .

Later couple E-mail conversations Amazon agreed for FBA and reinstated our selling privileges.

My suggestion is Go For "FBA" you can easily get out of suspension .

Thanks
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Tech For Small and Medium Business

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salegurus

5 years ago

Originally Posted by swamuluk

There is a way! this was my personal experience with Amazon sellers account suspension.

They kept our amount in hold for two months to clear all the A-Z claims any in future and no immediate response . we really struggled to get out of this.

Act fast when you receive first email about account suspension. do review on all your orders , A-Z claims , Customer Responses , product damages/alternatives etc.

Prepare a plan of action with all necessary details

1. How you are going to manage product damages or replacements
2. Handling about customer Queries
3. Inventory management
4. How can you reduce A-Z claims
5. Timely Delivery and others issues related to it.

We send a plan of action and convinced them about Opting " Fulfilled By Amazon ( FBA)" which is inevitable by Amazon .

Later couple E-mail conversations Amazon agreed for FBA and reinstated our selling privileges.

My suggestion is Go For "FBA" you can easily get out of suspension .

Did you just suck that BS out of your thumb???

Thanks
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Kay King 5 years ago

This thread was funny two years ago when it was started - because someone thought "reinstatement" was the same as "I found other people to open accts for me so Amazon wouldn't know".

The OP was selling items he did not have available for sale - Amazon frowns on that.
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ASwineford

5 years ago

Personally, I had some issues with this when I took my first stab at drop shipping a few years ago. Fortunately for me after calling and emailing several times they reinstated me. As far as I know things haven't changed. If you are persistent you can get it back fairly quick on a probationary period. Then once you've proven yourself to Amazon they will take the limitations off and let you run full reign again.

It's worked for everyone that I've discussed this with to date. Just make sure to stay on top of emails and if possible call when you can.

Thanks

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Solarlightguru

5 years ago

Years ago I had an account and tried selling DVDs online from a friend. Later figuring out they were fakes. They suspended my account. I have a solar lighting company now and and trying to set up a business account and it got suspended right away. Think I can be reinstated?

Thanks

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RyanK87

4 years ago

A while back I found and contacted happyamazonseller.com to help me reinstate my account, I've used them a few times (once because I shipped out a couple of late items and another because of inauthentic item complaints) they helped so much I figured its worth mentioning for any one who may need help reinstating their account.

Thanks

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Any way to get Amazon seller account back from suspension?

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