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How to handle the negative feedback on Amazon?

by smileverse
8 replies
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Hi all

I have started my Amazon shop recently. However, I have received a negative feedback yesterday. I have refunded the money at the first time and not asked her to return the products. But she still give me a negative feedback. For my shop is new, the review is very important for me. What should I do for this situation? Are there any methods to make her remove the feedback? Thanks advance.
#amazon #feedback #handle #negative
  • Profile picture of the author johnnyblaze1009
    Just got to take it on the chin. The great seller even get negative feedback. As long as your negative feedback s don't out weight your good feedback. Of course you beig new it a blow but as long as you know that you are a good seller and have good product, I wouldn't worry.
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    • Profile picture of the author smileverse
      Originally Posted by johnnyblaze1009 View Post

      Just got to take it on the chin. The great seller even get negative feedback. As long as your negative feedback s don't out weight your good feedback. Of course you beig new it a blow but as long as you know that you are a good seller and have good product, I wouldn't worry.
      Thanks for your idea. Maybe I'm a little too worried. I should adjust the state of my mind.
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  • Profile picture of the author dynamyt100
    You need to have the approach that negative feedback is in fact good criticism. Remember the old adage that the customer is always right. Find out why you received negative feedback and make sure it doesnt happen again.
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    Domestic Flights South Africa
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    • Profile picture of the author smileverse
      Originally Posted by dynamyt100 View Post

      You need to have the approach that negative feedback is in fact good criticism. Remember the old adage that the customer is always right. Find out why you received negative feedback and make sure it doesnt happen again.
      Yeath. You are right. I understand the importance of customer feedback and will try my best to avoid the same situation.
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  • Profile picture of the author OnlineStoreHelp
    Originally Posted by smileverse View Post

    Hi all

    I have started my Amazon shop recently. However, I have received a negative feedback yesterday. I have refunded the money at the first time and not asked her to return the products. But she still give me a negative feedback. For my shop is new, the review is very important for me. What should I do for this situation? Are there any methods to make her remove the feedback? Thanks advance.
    You can respond to feedback. Do a nice reply along the lines of "We are sorry you were unhappy with your buying experience. We did want to remind you that we refunded the transaction right away and even told you to keep the product to make up for the mix up. We have made changes to our process to fix the mistake and hope you are happy with your free product."

    This is one of the reasons I tell people to be very careful with Amazon since you have zero control over the platform. And, if you are lucky and sell a lot, they will back door you and undercut you on your best products.
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    Learn how to set up a powerful, functional yet easy to use e-commerce website at cartprep.com.

    Not sure what ecommerce solution to use? Watch my video walk through of popular shopping carts.
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    • Profile picture of the author smileverse
      Originally Posted by OnlineStoreHelp View Post

      You can respond to feedback. Do a nice reply along the lines of "We are sorry you were unhappy with your buying experience. We did want to remind you that we refunded the transaction right away and even told you to keep the product to make up for the mix up. We have made changes to our process to fix the mistake and hope you are happy with your free product."

      This is one of the reasons I tell people to be very careful with Amazon since you have zero control over the platform. And, if you are lucky and sell a lot, they will back door you and undercut you on your best products.
      Thanks for your reply, very useful. I'm new for online business, so I feel a little frustrated. I will focus on the quality of the product and the customer service.
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  • Profile picture of the author website design
    Reply with honest concern asking them for specifics - this shows others that you care and can help diffuse the negative review. Unfortunately there's always people who will be negative about everything. --- couple things to do --- take their criticism and update the book, if they have a credible complaint you should do everything in your power to decrease the likeliness negative reviews happening again. --- next step is to build more positive reviews to outweigh the negative review. Give out a few free review copies to authority people in your industry and ask for a review in return.
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    no sig needed.
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    • Profile picture of the author eiilers
      Originally Posted by website design View Post

      Reply with honest concern asking them for specifics - this shows others that you care and can help diffuse the negative review. Unfortunately there's always people who will be negative about everything. --- couple things to do --- take their criticism and update the book, if they have a credible complaint you should do everything in your power to decrease the likeliness negative reviews happening again. --- next step is to build more positive reviews to outweigh the negative review. Give out a few free review copies to authority people in your industry and ask for a review in return.
      The guy is talking about a negative SELLER feedback, not a negative product review. This would be okay for a negative product review, but that is not what he's talking about.
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      Steve Eilers
      Boost Marketing Group LLC
      www.boostGR.com
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