Complaint rate in get response

5 replies
Hey warriors,

I understand that the complaint unsubscribing option is pretty self explanatory - but can anyone tell me a little more about it?

I.e. do they need to give a reason to complain? How do they actually do it and is it normal to have some complaints?

I would imagine there are some messed up people out there who complain just for the sake of it - i mean one guy even responded to one of my messages with a four letter word!

Thanks as always,

Paul
#complaint #rate #response
  • Profile picture of the author Path Theory
    In most third party AR, such as GetResponse and others, "complaints" refer to messages marked as spam. So they do not have to give a reason other than being slightly annoyed when they open your message.

    Getting a lot of spam complaints will hurt your sending reputation and you will see your Open % drop significantly. You also have to be careful, because the company will shut your account down pretty fast if they get out of hand. From talking to many different companies, the industry standard is .2% spam is acceptable. Which means, if you send 1000 emails, 2 spam complaints is fine. 4+ is when the company takes notice.

    Contact your provider, and they'd be happy to give you some information on ways to reduce your spam complaints.
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  • Profile picture of the author pmcfitnes
    Thanks for the explanation
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    Paul

    PMC Fitness
    http://pmcfitness.co.uk - Free Diet and Workout Plan - Get Yours Now

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  • Profile picture of the author John Pagulayan
    Do a double opt in if you're worried about them closing your account because of Spam complaints. at least you have proof that they did confirm to be sent these email messages.
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    • Profile picture of the author Life Naturally
      Originally Posted by John Pagulayan View Post

      Do a double opt in if you're worried about them closing your account because of Spam complaints. at least you have proof that they did confirm to be sent these email messages.
      Do you loose a lot of confirmations by doing a double opt in?
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  • Profile picture of the author Ken_Stone
    I'll say one thing about Getresponse & that is I've had a couple questions in the past (when I was first getting set up), and called them and got a live, friendly person to help me.

    If they send you any kind of notice about something they aren't happy with call them. Both times I called I only had to wait 2-3 minutes & I was talking with them.
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