Gmail marking everything as spam + scam

7 replies
Excuse me if I'm asking basic questions but I'm a noob at email marketing and hitting a dead end. Every test email I send is marked as spam by gmail. I've tried searching for answers but almost every search I do revolves around how to prevent spam rather than prevent being flagged as spam. And for the relevant information I have found, I don't think I'm doing anything that would get me flagged as spam.

I created accounts with several companies that offer free accounts for small emailers. I settled on Mailkitchen because it was the only one that my personal email host (Rackspace) didn't mark as spam.

Getting through Rackspace is nice but for obvious reasons it's important that I am not flagged as spam by gmail so I can use a little help.

Not only are all my emails being marked as spam they are also getting flagged with "Be careful with this message. Similar messages were used to steal people's personal information. Unless you trust the sender, don't click links or reply with personal information." WTH!

I tried using four different domains as the sender address. From one of those domains I've never even sent email before let alone any spam. The other two domains have only been used for direct interaction with clients, I've never sent bulk email or spam from those accounts either. The fourth is strictly used as my personal email account, no commercial emails are ever sent from it. Same result every time, marked as junk and flagged as a possible scam.

First question, is Mailkitchen legitimate or is everything from them going to get flagged as spam?

Second question is does it matter who the domain itself is hosted with? All four domains I tested with are hosted by websitesource.com. If other people are sending spam from websitesource.com could that affect me even though I'm using a (hopefully) legitimate bulk marketing service? Would hosting my websites with another company help?

(As a point of clarification, the personal email I mentioned has a web page hosted by websitesource but all email goest through rackspace.)

Not sure what else I could be doing wrong. There is plenty of copy in the email and there are only five photos so I don't think I over did it with graphics. There is no ALL CAPS screaming. There is one link back to my website and one mailto: link. I haven't broken any of the obvious rules to get flagged as spam.

As a second test I cleared out the entire email and just sent a message of "This is legitimate. I like cheese" and the subject was "I like cheese." Same result, flagged as spam with the scam warning.

I doubt it makes a difference but my ISP is Time Warner so that's who's IP my computer would be associated with.

Can anyone help shed light on this? Especially why Google is flagging me as a possible phisher when I'm sending an email that just says I like cheese. I'm thinking the problem is Mailkitchen.

Thanks in advance for any light you can shed on this. This is so frustrating. I'm a noob but I'm a quick learner!
#gmail #marking #scam #spam
  • Profile picture of the author uscpsycho
    Nobody wants to help me

    Posting a follow up in case anyone with a similar problem should come across this thread in the future.

    Mailkitchen was the problem. Absolute garbage. Anything you send from them will get marked by gmail as possible identify theft. At least that was the case for me using their free account.

    Next I tried a free account with Reachmail. This was a mixed bag. My emails made it through gmail and Yahoo spam filters but not Hotmail or my personal email (Rackspace using Cloudmark spam filter).

    Then I finally tried Mailchimp. Email from Mailchimp got through everywhere using their free service. However, any images hosted by Mailchimp were blocked by my browser ad blocking extension so I couldn't see the images in any web-based email. Hosting the images on my own server solved that problem.

    This was the only time that happened, none of the other email services had images blocked by my ad blocking software.

    In addition to having to host my own images the other problem with Mailchimp is their horrible email editor. I didn't try their templates but building an email from scratch was hell. If you use their "blank slate" creation tool the formatting gets murdered on mobile and they don't have a true WYSIWYG editor. I had to create my email in a different editor and then copy the HTML code over to Mailchimp to get the result I wanted.

    At the end of the day I got the outcome I desired but as a first timer the learning curve was rough, I easily spent 20 hours getting this right; when I started I thought it would take 2-5 hours.
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  • Profile picture of the author Kingfish85
    How about posting the content of the emails you're sending into this thread?
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    • Profile picture of the author Kingfish85
      Originally Posted by uscpsycho View Post

      Here's the online view: Lunch & Learn Virtual Tour Special
      Unfortunately, while you might not see the email as SPAM fitting, it looks extremely similar to many emails blocked by our incoming filters. How did you obtain the email addresses you're sending this message to?If they opted in, the recipients would have gotten emails from you before, which should have classified them based on that as a safer sender, but not always depending on the content. To me, it looks like just another email I'd find in my SPAM box unfortunately.

      Typically, if you look in the headers of some of the messages found in the SPAM box, it'l indicate why it was marked as SPAM.
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      • Profile picture of the author uscpsycho
        Originally Posted by Kingfish85 View Post

        Unfortunately, while you might not see the email as SPAM fitting, it looks extremely similar to many emails blocked by our incoming filters. How did you obtain the email addresses you're sending this message to?If they opted in, the recipients would have gotten emails from you before, which should have classified them based on that as a safer sender, but not always depending on the content. To me, it looks like just another email I'd find in my SPAM box unfortunately.

        Typically, if you look in the headers of some of the messages found in the SPAM box, it'l indicate why it was marked as SPAM.
        I haven't sent the email to anyone but myself. I wanted to make sure it clears my spam filters before I send it to a bigger distribution list. It actually scores very low on the spam tests so I thought I did a good job of not tripping spam filters.

        I didn't realize which service I used to send the email would make such a big difference with respect to deliverability. Same exact emails were blocked by different spam filters depending on which service I used. Mailchimp was the only one that didn't get blocked at all.

        I'm sending this to people who attended a presentation I gave at an educational seminar. It will be the first time any of them receive email from me.

        This is my first time doing this so I'm still learning. I have no interest in spamming anyone. I just plan to send emails to current clients and perspective clients that I know.

        I'm looking at marketing type emails in my Inbox that are not spam and there is nothing consistent about them. Why exactly does my email seem spammy to you? Just the way it looks? The way it's worded?

        TIA
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        • Profile picture of the author Kingfish85
          Originally Posted by uscpsycho View Post

          I haven't sent the email to anyone but myself. I wanted to make sure it clears my spam filters before I send it to a bigger distribution list. It actually scores very low on the spam tests so I thought I did a good job of not tripping spam filters.

          I didn't realize which service I used to send the email would make such a big difference with respect to deliverability. Same exact emails were blocked by different spam filters depending on which service I used. Mailchimp was the only one that didn't get blocked at all.

          I'm sending this to people who attended a presentation I gave at an educational seminar. It will be the first time any of them receive email from me.

          This is my first time doing this so I'm still learning. I have no interest in spamming anyone. I just plan to send emails to current clients and perspective clients that I know.

          I'm looking at marketing type emails in my Inbox that are not spam and there is nothing consistent about them. Why exactly does my email seem spammy to you? Just the way it looks? The way it's worded?

          TIA
          Well, I am giving an opinion as someone who "isn't" a marketer per se. The issue is though, the non-intention of spamming might be true in many peoples eye's but when the email providers get & classify the message it'll determine how it gets placed - in the inbox or in the spam box.

          Another thing to keep in mind is where it's being sent from, the quality of the delivery IP addresses, links in the emails & DNS entries: SPF/DKIM etc etc.

          For example, checking the IP address of the domain listed in the email has been listed on SpamHaus - it may/may not have an affect:

          intoDNS: googlebiz360.com - check DNS server and mail server health

          The Spamhaus Project - Blocklist Removal Center Results

          SORBS as well

          Email providers will take that into consideration, but not a huge one.

          When multiple factors are combined, such as SpamHaus AND senderbase:

          https://www.senderbase.org/lookup/?s...=216.177.138.4

          Reports a poor reputation.

          There also doesn't appear to be a valid SPF record on the domain listed in the email - so count on if you send an email to the same recipient that has gotten this, it might land into the junk box.

          Usually, any single issue won't have much bearing, but when they add up, say SpamHaus & SORBS (two BIG ones), then Senderbase, the content of the email passing through filterers it can start to have an affect.

          Usually emails like this would be better sent from like you tried, MailChimp, Mandrill etc. A good delivery service with a good reputation. I'd try to attach the images as well and perhaps link to a clean domain.

          To give some perspective, these are the EXACT lists we run our filters against - Barracuda, SORBS, SpamHaus and various other RBLs.

          Running it through MailChimp cleans a little, but there's still links to a domain resolving to an IP address listed in multiple places. SpamHaus & SORBS are the two biggest here that I see could be having an affect.
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  • Profile picture of the author markeeter
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    • Profile picture of the author wiifm
      I am no expert on email marketing, but I did notice that the message Gmail tags on warning people the email may be phishing is generated when the sending server and the return email server are different. I use a service that the server that sends my emails also gives me cPanel hosting at the same server domain (in a subdomain), so I set up an email box and used that as my return address and tested that with nothing but positive results.
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