by thirdeyeblind82 Banned
42 replies
Hello guys,
I have a small list of 160 subscribers and it looks so strange to me that I have a really low open rate for the emails I send out.
It looks like it's always around 20%. I thought it was because of spam filters so I checked on SendGrid and the Bounces and Spam Reports are close to zero.

So I'm wondering... What happens? What's the sense in receive a mail every 2 days, not open them and not unsubscribe?
80% of people just delete mails like that?

And do you have any advice to raise my open rate?

Thanks for your help!
#low #open #rate
  • Profile picture of the author yvonnedelevingne
    Perhaps is because holiday season? Everyone is on holiday mood?
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  • Profile picture of the author biztike
    My first question is where did those subscribers come from?
    If it is built with Solo ads then don't wonder.
    So is it built via a campaign on a website or so?
    Signature

    Join my FREE course to make $100 a day within the first month. PM me if you want to be in the group. Yes, 100% free.

    Get rich with no money

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  • Profile picture of the author thirdeyeblind82
    Banned
    That's the strange part: all my subscribers come from my website, I've never used any other way to get subscribers.
    The have to ask for the newsletter, so that's why this low opening rate looks so weird to me.

    I could understand if they unsubscribe, but they keep staying on my list, getting around 1 email every two days, and just the 20% of people open it...

    What is your average open rate?
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    • Profile picture of the author AshTJ
      Originally Posted by thirdeyeblind82 View Post

      That's the strange part: all my subscribers come from my website, I've never used any other way to get subscribers.
      The have to ask for the newsletter, so that's why this low opening rate looks so weird to me.

      I could understand if they unsubscribe, but they keep staying on my list, getting around 1 email every two days, and just the 20% of people open it...

      What is your average open rate?
      Yeah, that does sound pretty low considering the type of traffic.

      I average around a 15% open rate, but my subscribers are a combination of solo ads and really, really, REALLY cheap search engine traffic (around 20c a sub), so it's only to be expected.
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  • Profile picture of the author chaotic squid
    An email every 2 days? Are you delivering enough value and building anticipation to be emailing that frequently? Personally I hate when I get more than 1-2 emails a week from the same person and will either start ignoring their emails or unsubscribe completely, but this will depend on your niche and audience.

    Another reason could be that your list is full of freebie seekers, what incentive did you use to get people to subscribe? Was it a one time thing or something more continual like a course where people have a greater incentive to continue opening your emails. Freebie seekers usually use garbage email addresses to download the free gift but then never really login or check that email.

    Also, keep in mind that 20% open rate is about average so it's not terrible. However, that also means that there's a lot of room for improvement.
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    • Profile picture of the author thirdeyeblind82
      Banned
      Originally Posted by chaotic squid View Post

      An email every 2 days? Are you delivering enough value and building anticipation to be emailing that frequently? Personally I hate when I get more than 1-2 emails a week from the same person and will either start ignoring their emails or unsubscribe completely, but this will depend on your niche and audience.

      Another reason could be that your list is full of freebie seekers, what incentive did you use to get people to subscribe? Was it a one time thing or something more continual like a course where people have a greater incentive to continue opening your emails. Freebie seekers usually use garbage email addresses to download the free gift but then never really login or check that email.

      Also, keep in mind that 20% open rate is about average so it's not terrible. However, that also means that there's a lot of room for improvement.
      Thanks mate! Well, it's not always every 2 days, sometimes more...
      I grow my email list giving aways eBooks or videos, sometimes someone subscribe to have free updates... But the thing I don't understand is 80% of people who simply don't open emails and don't unsubscribe as well.
      What they do? They keep receiving emails from a website and delete those emails systematically without even know what they talk about?
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    • Profile picture of the author discrat
      Originally Posted by chaotic squid View Post

      An email every 2 days? Are you delivering enough value and building anticipation to be emailing that frequently? Personally I hate when I get more than 1-2 emails a week from the same person and will either start ignoring their emails or unsubscribe completely,
      .
      In all due respct, I do not agree with this.

      You may hate it but emailing just 1 to 2 a week will NOT maximize your ROI if you are doing things properly.

      That's a fact that has proven time and time again.

      Particularly if you are in the MMO Niche.

      It should be Everyday ..if you really have something to say that is of Value to your Subs. If you are not talented in this regard,well you need to really work on it.

      In non- mmo niches I do every other day with Broadcast mixed in about twice a week.

      Btw, 20% in MMO Niche is decent. In non- mmo you could work on it, definitely.

      How ?

      Establish yourself from the git go as an Authority in the Niche. In the beginning email give them some history on you. Tell them what you know ( and what you do not know). Give them specifics on your own Success in the field

      The fact of the matter is the one ingredient above all else in determining Open rates is WHERE or WHO the email is coming from


      - Robert Andrew
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  • Profile picture of the author dawoodkhan97
    Your open rate can be improved by:
    1. Create an engaging subject line
    2. Write quality content
    3. Send from a person, not a company
    4. Avoid spam filters
    5. Segment your list carefully
    6. Keep your list fresh
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    • Profile picture of the author thirdeyeblind82
      Banned
      Originally Posted by dawoodkhan97 View Post

      Your open rate can be improved by:
      1. Create an engaging subject line
      2. Write quality content
      3. Send from a person, not a company
      4. Avoid spam filters
      5. Segment your list carefully
      6. Keep your list fresh
      All right, maybe my subject lines are really bad to not be opened at all!
      What you mean with "keep your list fresh"?
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  • Profile picture of the author triumphdev
    Hey thirdeyeblind82

    That's a very nice question.

    There're lot of factors which makes low click through rate.

    To fix your problem we somehow need to get the core. First of all if you answer these questions, this can help us and also yourself.

    Did you warm up your prospect in your landing page? Can you let us see it?
    There lots of types of landing pages, some of them called by the term squeeze page. The best example of landing page, is a landing page that informs your prospect also tease your prospect about your offer. One of the best landing page usually have a "good hook" or "big idea".

    This will help you to differentiate your offer in your prospect mind. Most important thing, you'll have a higher quality leads which lead to sales. A good example for this: Ramit Sethi I Will Teach You To Be Rich. Learn about their landing page, learn how he presented his hook, swipe his copy and make your own. Create better landing pages and convert more by learning from others.

    For more details you can also learn it from Lead Pages Team

    What lead magnet did you give to other people?
    If you sell snacks, how do you attract customers? By giving them some samples. If they like your sample, they most likely will buy your main product. That's how you attract customer if you sell food / physical goods.

    How do you attract people that will buy from you in the online space? You need to give high value lead magnet. If your prospects find that your lead magnet is highly valuable, the next time you send them a message, they will open it. More people will be attracted to your message so you'll have higher open rates.

    How do you know that your lead magnet it's highly valuable?
    See this video from Eben Pagan
    Just remember, you need to create lead magnet that is highly valuable in your customers eyes.

    After the thank you page did you give clear instruction to whitelist your message?
    People need to be guided. In the online space, you need to give clear instruction. After the thank you message did you give clear instruction to whitelist your message? When you tell them to whitelist your message, you'll have a higher open rates. Why? Because your message will be landed in their primary inbox.

    For example: If you use gmail and the title for your email message is somewhat "promotional", your message will be ended in the promotion folder instead their primary inbox. People will not see you if you ended up in their promotional folder. Derek Halpern from Social Triggers does this very well. He knows what works. Follow him, join their list, learn from him, see how he instructs people to whitelist his email. Hopefully you can fix this low open rates.

    At the end of your first follow up message did you put this question? What's your biggest problem? Let us know?
    Question will demands an answer. Right question will also help you to get their reply and get whitelist by gmail yahoo etc. Your message will ended up in their primary inbox, which means higher open rates.

    There's some cool technique mentioned by Brian Dean, just tell them to say whatever. Tell them to say hi or something so you can get their response. Cool tricks that i found, ask them some interesting question. When they reply to your message, the next time you send broadcast message or follow up, it will ended up in their primary inbox.

    Do your follow up sequence / broadcast message have interesting headline?
    Boring title will not help you to get high clickthrough rate. In copywriting, if you want to get high clickthrough rate, you need to inject this formula. Unique, Benefit Specific, Urgency. With this formula you can create interesting headline.

    Do your headline use these principle? Example of interesting headline that utilize this technique : 7 Steps To Get 500 High Quality Leads In Less than 7 Days Without Using Facebook, Ad or SEO. ( There's Only Handful of People Who Knows These Techniques. )

    Use this formula and apply this into your headline so you can get higher open rates, conversion, and sales.

    There're more but those are the main reasons that i found to be crucial. Just try it and hopefully you'll have higher click through rate

    Hope it helps
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  • Profile picture of the author maxsi
    We have lists that get a 2% - 3% in open rates.
    Our private coach explains us that is a "normal open-rate" in these day, when you get a mix of subscribers from ppc/seo/ppv/solo-ads

    what do you think about it?
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  • Profile picture of the author thirdeyeblind82
    Banned
    Hey triumphdev, thanks so much for the detailed email! Really helpful!
    I still have to work on a few things among the ones you listed!

    maxsi, if 2%-3% open rate is a normal open rate, my 20% is a bomb so! XD
    I'm not sure, I think it's really strange that people receive email after email from me, and 80% of them delete them without even open it... I don't think is a normal behaviour, I think I'm doing something wrong...
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  • Profile picture of the author talfighel
    Here are some pointers:

    1. You want to get new and fresh subscribers every single day. This is VERY important.

    2. You want to try all sorts of email headlines to see which one work really well.

    3. The holiday season is ALWAYS slow so things should be better soon.
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    • Profile picture of the author thirdeyeblind82
      Banned
      Originally Posted by talfighel View Post

      Here are some pointers:

      1. You want to get new and fresh subscribers every single day. This is VERY important.

      2. You want to try all sorts of email headlines to see which one work really well.

      3. The holiday season is ALWAYS slow so things should be better soon.
      Yep, getting traffic is a huge problem for me right now (as it is for 90% of the people out there I guess ). I've read that your business is going bad if you don't get at least 10 subscribers every single day!
      Well, 10 subscribers per day looks like a really difficult task right now!
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  • Profile picture of the author thirdeyeblind82
    Banned
    But anyway guys, what is your average open rate? Just to have an idea of a pretty normal percentage.
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  • Profile picture of the author kazimuhith
    20% open rate is great man . I have an open rate of less than 7% . And about the hoards of subscribers that do not open but do not unsubscribe, well , they may be ignoring your sales emails but lashing onto the freebies you are giving away . It happens. But your open rate is great.
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  • Profile picture of the author thirdeyeblind82
    Banned
    Wow, I had no idea that the average open rate was so low. I found this article on mailchimp, and it looks like that the open rate percentage for every industry is around 20-25% Email Marketing Benchmarks | MailChimp

    So I guess my rate is pretty standard...
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    • Profile picture of the author dburk
      Originally Posted by thirdeyeblind82 View Post

      Wow, I had no idea that the average open rate was so low. I found this article on mailchimp, and it looks like that the open rate percentage for every industry is around 20-25% Email Marketing Benchmarks | MailChimp

      So I guess my rate is pretty standard...
      Hi thirdeyeblind82,

      While industry benchmarks can give you a general ideal of how your own stats compare to others in the same industry, as a rule you should pay little attention to metrics based on aggregate data, especially if that data is not from your own list. Sure, it can be used to impress your boss, or a client, by comparing your own stats to industry benchmarks, but between me and you, it holds little to no real marketing value. Instead you should be focused on individual segments within your own list, that is where metrics like open rates can be useful.

      Every list is different, each will contain a different mix of people from various sources, with various interests, intent, and engagement levels. Some people on your list may have only a passing interest in the topic, while others might have an intense and enduring interest. When, where, and how you attracted your subscribers will have an enormous influence on the makeup of your subscriber lists. For this reason you should setup segments based on date, source, category topic, engagement levels, etc.

      Open rates will not only vary based on list characteristics, but also on frequency of mailings, timing of mailings, and most importantly the perceived value derived from both your subject lines, headlines, as well as the content that you deliver. Anytime you look at your metrics in aggregate you are ignoring the bulk of your most informative data. For that reason you should not focus much attention on your aggregate data metrics. Instead, dive deeper into the various segments and try to understand why each segment is higher, or lower than other segments. Those insights can be very valuable when applied to future campaigns.

      I recommend that you ignore advice that recommends a specific frequency for your mailings. They are, for the most part offering anecdotal advise based on their own list, not your list. That is something that I suggest you test for yourself, as it tends to vary a great deal from one list to another, and from one content strategy to another.

      I also suggest that you should not listen to those that may imply you should focus on open rates as a primary objective. Sure, open rates are certainly a useful metric, they inform you of a specific behavior that can provide insight, but generally should not be used as the primary metric to focus on in managing campaigns. For example, a campaign with a very high open rate combined with a very high unsubscribe rate tells you something very different from another with the same open rate and a very high retention and conversion rate. Open rates are just a hint that helps you gain insight, but using it in isolation, or as the primary objective, can often lead you to poor campaign performance.

      Another metric that is useful and informative, but also a poor choice as a primary objective is the often targeted ROI. Using ROI as a primary objective can, and often does lead to disastrous results. This common practice may be one of the biggest causes of failure in marketing that I have seen. Myopic focus on ROI often leads to a significant reduction in total number of conversions. Instead, focus on total value, or total profits, not only for the immediate campaign, but lifetime customer value.

      It's so easy to burn up the lifetime customer value of a list with the harmful practice of excessive mailings. Make sure that you know the effect your mailing frequency is having on the lifetime customer value, and make sure that is used in measuring the effectiveness of your campaigns. Ignoring lifetime customer value while focusing myopically on ROI can do some major damage to valuable business assets, like list value, and brand image value, especially in the long run.

      It is often the case that in a given month you might make more profit with higher frequency mailings. However most analysis I've seen do not calculate this correctly. Typically, they only measure the effect for the short period like a single month, or just a single campaign. In reality you have lost more than that from an unsubscribe, you have lost all of the revenue potential for the average subscriber retention time Those calculations that use short-term metrics are wrong because they do not use LTV (lifetime values) for the calculation.

      By using LTV you are including the full cumulative value of a lost subscriber, not just the short term impact. Not using LTV will skew you results towards excessive email frequencies and less than optimal performance. When you use the proper metric, subscriber LTV, the net result can often be the opposite of what you concluded from short-term based analysis. The bottom line, is use LTV in your calculations to get a true analysis of your data.
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  • Profile picture of the author maxsi
    20% in open rate is very good, it depends by the niche + from which place your subs enroll.

    Believe me a 2% - 3% is a normal open rate (standard).
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  • Profile picture of the author thirdeyeblind82
    Banned
    Ok thanks guys, I thought I was doing something wrong!
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  • Profile picture of the author maxsi
    Hey Chaotic, there is no need to accuse someone here. Re-read the rules of the forum before to write "Stop spreading lies here". OK?

    point #1 => I wrote "it depends by the niche + from which place your subs enroll"

    point #2 => general data of the market + industries ( personal lists are really different!! )

    point #3 => I have lists that get a 19% - 28% open rates (yes different niche)

    Rest assured that open rates and clicks really mean nothing.... if subcribers don't follow what you say to them
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  • Profile picture of the author chyan007
    Banned
    Some nice convo going on ,

    Having said that 20 per is a bit on the higher side , and 2-3 per is definitely poor

    Either way you gotta improve

    Chyanit
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  • Profile picture of the author maxsi
    many factors need to be considered in list building and open rates, general data and/or industry data are very different....

    Look what I got from another one of my list, it's a 97% open rate ( image).

    If subs follow what you say then it's good, otherwise open rate means nothing
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    • Profile picture of the author chyan007
      Banned
      Originally Posted by maxsi View Post

      many factors need to be considered in list building and open rates, general data and/or industry data are very different....

      Look what I got from another one of my list, it's a 97% open rate ( image).

      If subs follow what you say then it's good, otherwise open rate means nothing
      Ok Maxi ,here is the question ,I still cant get what you wanted to say ,When you say if they dont listen to you ,Obviously they wont listen to you if you r provinding something of extreme bad quality,On the other hand if your product is good ,I dont see y they wont listen to you ,

      When you said about 2 to 3 per open rate ,which is pretty bad and you gotta do something about it ,You also need to check the source from where you have built your list ,If everything is coming from fiverr ,Even a one per open rate will be considered huge and if you get a sale from that,you can call it a blessings in disguise

      Chyanit
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  • Profile picture of the author thirdeyeblind82
    Banned
    Well, with an average 20% open rate and a click rate around 3%, you really need a huge list to sell something consistently.
    I think I underestimate the difficulty of creating a business online. It's tougher and takes more time than I thought!
    And it shows how online marketers nowadays sell you an easy idea that it's actually really difficult to achieve.
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    • Profile picture of the author chyan007
      Banned
      Originally Posted by thirdeyeblind82 View Post

      Well, with an average 20% open rate and a click rate around 3%, you really need a huge list to sell something consistently.
      I think I underestimate the difficulty of creating a business online. It's tougher and takes more time than I thought!
      And it shows how online marketers nowadays sell you an easy idea that it's actually really difficult to achieve.
      Any it also depends on which marketer you have listened to ,please dont put everyone in the same boat Mate

      Chyanit
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      • Profile picture of the author thirdeyeblind82
        Banned
        Originally Posted by chyan007 View Post

        Any it also depends on which marketer you have listened to ,please dont put everyone in the same boat Mate

        Chyanit
        Yeah you're right, but it's a common behaviour to teach online marketing like it's the simplest thing to set up, and then live on your private means, when actually set your online business needs time and money.
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        • Profile picture of the author chyan007
          Banned
          Originally Posted by thirdeyeblind82 View Post

          Yeah you're right, but it's a common behaviour to teach online marketing like it's the simplest thing to set up, and then live on your private means, when actually set your online business needs time and money.
          Yes it is a common practice, having said that it is not uncommon to find great mentors, who can help you shape into a better person as well as a good marketer

          Happy new year, I am waiting to hear about your success story in 016
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  • Profile picture of the author ashiqsmi
    Hey, You have to send Email every three days later. And must send email all related peoples. Then your open rate will be increase.

    Thanks
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    • Profile picture of the author Dan Nielsen
      I would look at the subject line first of all.
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  • Profile picture of the author TakenAction
    lol, you guys crack me up. Y'all are arguing about open rates when, for the most part,
    open rates don't matter.

    Return on Investment is the only that that matters in the end, sales.
    Signature

    The best thing you can do is put yourself out there.

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    • Profile picture of the author agmccall
      Originally Posted by TakenAction View Post

      lol, you guys crack me up. Y'all are arguing about open rates when, for the most part,
      open rates don't matter.

      Return on Investment is the only that that matters in the end, sales.
      And if people do not open your emails then there are no sales hence no return on investment. So, improving your open rate is key to successful email marketing

      al
      Signature

      "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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    • Profile picture of the author discrat
      Originally Posted by TakenAction View Post

      lol, you guys crack me up. Y'all are arguing about open rates when, for the most part,
      open rates don't matter.

      Return on Investment is the only that that matters in the end, sales.
      A little insane. Albeit you are right the CTR on Product Offering links is what really matters, but to get those as Al said you have to get people to Open your Emails
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      • Profile picture of the author TakenAction
        Originally Posted by agmccall View Post

        And if people do not open your emails then there are no sales hence no return on investment. So, improving your open rate is key to successful email marketing

        al
        Originally Posted by discrat View Post

        A little insane. Albeit you are right the CTR on Product Offering links is what really matters, but to get those as Al said you have to get people to Open your Emails
        I don't think you guys quite understood the main point.

        I think it should have been well understood that if people don't open your emails then you will never get any sales, I figured that was common sense and didn't have to be said..

        My main point was I've seen people with 5% open rate on a SMALL list and 2% CTR beat the amount of sales of a large list with 30% open rates and 10% CTR.

        There are bigger things to focus on rather than "okay how can I increase the open rate of my low quality un-targeted list today!?"

        Get my point?

        Don't agree with me that open rates and CTR rates are minimal of the overall picture in email marketing? Well, I guess you could try to argue with people like Frank Kern, Ben Settle, Andre Chaperon, etc. who agree on the above point.

        And I also agree with them.
        Signature

        The best thing you can do is put yourself out there.

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    • Profile picture of the author DIABL0
      Originally Posted by TakenAction View Post

      lol, you guys crack me up. Y'all are arguing about open rates when, for the most part,
      open rates don't matter.

      Return on Investment is the only that that matters in the end, sales.
      I have some very large/lower quality lists, that I don't track or have any stats for opens/clicks (I do segment the opens and clicks, which produces better lists) and all I look at is daily, weekly and monthly profit.

      My other higher quality lists, I do look at open/clicks rates and try and get them as high as possible.

      You can always prune the addresses that don't open over X time, to make the list more responsive.
      Signature
      How to Build LARGE EMAIL LISTS on a Budget and MONETIZE Like a PRO
      20+ Years Exp . . . . . . . . . . . . Email - CPA - PPL
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  • Profile picture of the author Edwin Torres
    20% open rate is actually pretty good. You shouldn't pay too too much attention to opens...focus more on how many sales you're getting from your list
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    • Profile picture of the author Rory Singh
      Originally Posted by Edwin Torres View Post

      20% open rate is actually pretty good. You shouldn't pay too too much attention to opens...focus more on how many sales you're getting from your list
      Yes!

      Most people don't give you their main email. Most people will give you 'one' of their email addresses. And some people who actually give you their main email are actually getting tons of emails from other marketers.

      That's the way it goes in email marketing.

      Focus on sales conversions.
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  • Profile picture of the author JimRiley
    Just 2 strategies will solve your problem:

    1. Look for an email marketing service that allows you to send emails again to just the non-opens. That way send email again filtering the users who didn't opened your email the first time.

    2. You used SendGrid in your first email campaign.

    I recommend you to find an email marketing service where you can connect multiple SMTP services like MailGun, Amazon SES within it.

    Now when you send the email again to non-opens, choose a different SMTP at the time of sending email
    or
    route and send emails distributing the emails through multiple SMTP.

    This 2 things alone can increase your open rate substantially.
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    • Profile picture of the author thirdeyeblind82
      Banned
      Originally Posted by JimRiley View Post

      Just 2 strategies will solve your problem:

      1. Look for an email marketing service that allows you to send emails again to just the non-opens. That way send email again filtering the users who didn't opened your email the first time.

      2. You used SendGrid in your first email campaign.

      I recommend you to find an email marketing service where you can connect multiple SMTP services like MailGun, Amazon SES within it.

      Now when you send the email again to non-opens, choose a different SMTP at the time of sending email
      or
      route and send emails distributing the emails through multiple SMTP.

      This 2 things alone can increase your open rate substantially.
      I definitely have to try it!

      But you don't think is gonna overcrowd the subscribers mailbox?
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