Thinking of dumping Aweber. Your thoughts?

11 replies
Hi.

I've been an Aweber customer for a little over two years. Their simple to use and I have appreciated being able to see all the stats they provide for opens, clicks, etc.

I've got a very tiny list right now - under 100.

I'm currently looking for a new shopping cart for my business, and after looking at the ones that integrate with Aweber I think I may need to switch to another email autoresponder. That was my main reason for considering a switch.

Then, a couple days ago I sent out a broadcast message to a brand new list I started on Aweber. That list, because it's new, only has 4 people on it. My message was only sent to two of them.

I contacted Aweber. It has taken them two days to get back to me - asking me for my login name. I replied with that today, but won't hear back from them before tomorrow.

This is a small issue, but I'm concerned that when my list grows bigger I'll have another issue and Aweber's support will be equally slow to respond and resolve the issue.

So, I'm wondering. Is it worth it for me to stay with Aweber? Are they my best choice?

Thanks for your comments!
#aweber #dumping #thinking #thoughts
  • Profile picture of the author deepCode
    I never used aweber, but I used mailchimp and they are pretty good actually.

    They get a bit pricey when your list grows big, but for small lists they are free to use, so no harm in trying them out :-)
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  • Profile picture of the author InfoBuzz13
    Hi, I am using sandlane which is very good. I myself don't have very big list yet but the training course I am taking at the moment lots of their students have been using sandlane for few years and are very happy with it. It will be worth looking at their packages.
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  • Profile picture of the author agmccall
    Seems to me like your main business is your ecommerce site (based on the fact you are looking for a new shopping cart) So, I would suggest finding your shopping cart solution first, then talk with them about what autoresponder they think will work best with their cart.

    al
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  • Profile picture of the author ryanstevens93
    Wow. 100 subscribers in 2 years?

    I have a little website and used Quora (free targeted traffic) to promote it and got ~ 800 subs in 1 month. I started email marketing for the first time in December 2015, and now (March 2016) I have 1450 subscribers.

    And yeah, AWeber sucks and I moved out to GetResponse. First of all, ask someone to refer you there and you + the referrer get $30 credit each. AWeber is expensive and lacks of some tools.

    I would highly recommend GetResponse. You need to pay $15/month for up to 1,000 subscribers (1st month free) and if you refer only 1 person or get referred by someone you get $30 (2 months free).
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    • Profile picture of the author Imamarketer2
      Thanks for your responses everyone. I'm still looking for a shopping cart. At this point I don't think I'm going to find one that meets all my needs.

      Aweber did get back to me. Apparently they only delivered to two people on the list because I excluded lists from delivery that the other two people were on. I was told that if people are on more than one list and you exclude a list they are on, then they won't see your email even though they are on the list you are sending to. Would have been nice to know that before I sent my message.

      RyanStevans - Yeah. It's a very small list. Thanks for the tip! I just learned about Quora a few days ago. I really want to grow my list bigger so your words are a real inspiration. Right now, getting my shopping cart problem solved is a bigger issue. I will definitely check into getresponse.
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    • Profile picture of the author TrafficFlow
      I find it easier to use Awebers email message editor than Get Response. But just curious how do you use Quora to get traffic. Are you just answering questions and linking back to your site?

      m
      Originally Posted by ryanstevens93 View Post

      Wow. 100 subscribers in 2 years?

      I have a little website and used Quora (free targeted traffic) to promote it and got ~ 800 subs in 1 month. I started email marketing for the first time in December 2015, and now (March 2016) I have 1450 subscribers.

      And yeah, AWeber sucks and I moved out to GetResponse. First of all, ask someone to refer you there and you + the referrer get $30 credit each. AWeber is expensive and lacks of some tools.

      I would highly recommend GetResponse. You need to pay $15/month for up to 1,000 subscribers (1st month free) and if you refer only 1 person or get referred by someone you get $30 (2 months free).
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    • Profile picture of the author Sarevok
      Originally Posted by ryanstevens93 View Post

      Wow. 100 subscribers in 2 years?

      I have a little website and used Quora (free targeted traffic) to promote it and got ~ 800 subs in 1 month. I started email marketing for the first time in December 2015, and now (March 2016) I have 1450 subscribers.

      And yeah, AWeber sucks and I moved out to GetResponse. First of all, ask someone to refer you there and you + the referrer get $30 credit each. AWeber is expensive and lacks of some tools.

      I would highly recommend GetResponse. You need to pay $15/month for up to 1,000 subscribers (1st month free) and if you refer only 1 person or get referred by someone you get $30 (2 months free).
      I was wondering how you generated leads via Quora.

      Did you just provide good feedback, and then rely on people to click on your profile?

      Just wondering, I understand if this information is confidential.

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  • Profile picture of the author SamNuku
    Hey bud,

    I think mailchipm MIGHT be a better option for you. They offer free emailing service. They are limited re functionality but you can still do what you're currently doing with your small list for FREE.

    Personally I use get repsonse. I've used aweber and personally not a fan. I find GR has more value & just as much if not more functions that i use.

    There are a bunch of cart integrations you can use with getresponse. I'd recommend you check em out man
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  • Profile picture of the author talfighel
    Originally Posted by Imamarketer2 View Post

    It has taken them two days to get back to me - asking me for my login name. I replied with that today, but won't hear back from them before tomorrow.
    2 days to get back to you? That is a lot. Don't they have a LIVE customer service rep at all time.

    I know that if I have issues, and I am using Getresponse, I will go and talk to a LIVE agent and ask for a solution to my problem if I have any.

    2 days to get an answer...........that's way too long.
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    • Profile picture of the author Imamarketer2
      Sam Nuku - I looked at the carts that GR integrates with, but none meet my needs. Also, I'm not keen on MailChimp. I considered GR, but after looking at their pricing structure I think I'm better off staying where I am for the time being.


      talfighel - What I meant was it had been a couple days and they still hadn't solved my issue. They got back to my original inquiry, which was left at night after business hours, the following morning.
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  • Profile picture of the author Ron Killian
    I've tried using Getresponse again, in the last 6 months. And while they are friendly, I recently had a problem where my emails did not go out. Live chat was very niche, but had to pass it on to IT, as it is was technical issue.

    Well, it's been 5 days now and they are "still working on it", so i am told. Though I have not heard ONE word from this IT support. Not one.

    I thought GR would have gotten better, but IT support seems to be sorely lacking.

    From reading other posts, it also seems others have found the support staff to be less than knowledgeable. See others getting the brush off.

    Like them better than Aweber for options and features, but if my emails don't go out like they are suppose to and I can't count on support to figure out the problem in a timely manner, doesn't really matter.

    I am curious, has any one else had a issue with technical support on GR?
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