spamscore : 0 but still in spam folder

9 replies
So im using getresponse and my autoresponders spam score is 0 but it still ends up in the spam folder for hotmail. How do i fix this? and for gmail it ends up in promotions, how do i send it to inbox?
#folder #spam #spamscore
  • Hi there hiimjohn. How do you send the messages? SMTP provider or ? It can be false server settings or bad reputation of the ip you are sending from.

    Edit: sorry just saw your sending with getresponse
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  • Profile picture of the author Rahul Singh0
    bad reputation seems the exact reason for hotmail. It will almost always end up in promotion because Its promotion Promotion tab is not spam.
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  • Profile picture of the author Trey Morgan
    Talk to getresponse live support about it. They've been very helpful whenever I run into an issue.

    Also, if you've done some spammy promotions in the past that might have something to do with it. Maybe the email or the ip address you're using is causing the issue.
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  • Profile picture of the author hiimjohn
    Im using the free trial and that was my first email. Im from hong kong so i guess thats why? Im not a techy guy but it's possible to change it to places like US right?

    As for hotmail theres nothing I can do? nobody can prevent this?
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    • Originally Posted by hiimjohn View Post

      Im using the free trial and that was my first email. Im from hong kong so i guess thats why? Im not a techy guy but it's possible to change it to places like US right?

      As for hotmail theres nothing I can do? nobody can prevent this?
      Your country doesn't have anything about it.. We are all equal citizens of this world no matter where we live.
      If you haven't set SPF records to your domain (as you say that you are not techy guy) you most likely have this problem.
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  • Profile picture of the author jordel
    getresponse from time to time have problems inboxing with hotmail and msn... also try to use a different from email and see what results u get...

    cheers
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  • Profile picture of the author DIABL0
    Everyone has problems with hotmail at times or often for that matter. Being on shared IPs just makes it harder. Support is often BS, you call and they say they will forward your message to their deliverability team and they come back and say nothing is wrong. Which is just pure insanity.

    If your having problems I would send a generic message with no link. If it still doesn't work, change your domain, if that still doesn't work then change your can-spam info, if that still doesn't work, then it's an ESP issue.

    I've had the best luck with iContact for hotmail.
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  • Profile picture of the author Peter Stavrou
    If your sending out a link it may be the cause of it.
    If you are using a link try with a different link see if that's what's causing it.
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  • Profile picture of the author topcoder
    Send an email to "mailtest@unlocktheinbox.com" - You will get a summary on top with the total number of configuration errors and results of all the basic tests "SPF and DKIM"
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