Contractor vs Developer - Anyone with Experience of Amazon Simple Email Service?

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A developer claims he has integrated Mailpoet 3 on my Wordpress site with Amazon SES.
My list has about 1,000 subscribers who are scheduled to receive daily emails.
The 20 test subscribers on the list are all receiving emails as they should, but Amazon Sending Statistics show only a minimal number of emails sent.
https://screencast.com/t/1J4fxtwW
The developer believes he has correctly configured the integration, but I am not convinced.
Who is right, Amazon or the developer?
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