I have a marketing automation funnel set up with MailChimp. My whole business is based on it. I use PPC/Facebook to get leads and sell them via email. We sell recruitment service and our clients include Fortune 500s so we're as clean and legit as they come.
On Tuesday my mailchimp account was suspended for terms of service violation. I have never had any issues or warnings, not one. I can only guess it is because I included a link to an affiliate site in an email template. I never sent the email and I didn't know affiliate links were not allowed. I mean, this is helping people get jobs, hardly gambling or something else shady.
I'm still on a free plan but will soon need to move onto a paid plan.
It's been over 72 hours with no response from mailchimp about exactly why I was suspended and when/how it will be resolved. My business is 100% reliant on keeping my email service live, if this is the type of service MailChimp offer their paid clients, I will need to move to someone else because I cannot risk being shut down on a whim. If I treated my clients this way I would be out of business fast.
Has anyone had similar issues? Does mailchimp always treat customers this way?