Mailchimp is cr@p! Does anyone have an alternative?

by Phil
5 replies
I have so had it with Mailchimp - their support takes days to deal with a ticket (if they ever get around to it). Their tech seems stuck in the 2000's forcing me to download subscribers, update them in Excel, then re-upload to MC. And now they are totally messing with me...

Ok, rant over (well, not quite)...

My reason for writing this thread is - please - does anyone know of, or recommend, an email service that I could easily and quickly move my lists over to?

I have daily email newsletters which are set up in MC, a couple are totally automated, so that's why I've been reluctant but the latest idiocy from them has just about finished me off - and I can't see how anyone could do what they are suggesting:

Basically, each of my businesses has a 'buyer' list and an email 'subscriber' list. When someone buys, they are automatically added to the 'subscriber' list (so they can see their promo when it appears). BUT if one of those buyers unsubscribes from the buyer list, Mailchimp has no way of automatically unsubscribing them from the subscriber list - so they tell me I must, manually, do it myself. Presumably, daily. I probably have over 40k people on lists across my accounts, it's an impossible expectation - and Mailchimp's failure of tech and features, not mine for using them!

And they locked my account for this reason 2 days ago, but only now tell me what the exact issue is - even though I immediately got in touch as soon as I was aware, on day one, and was talking to support on day 2 but they couldn't help me because it was 'a compliance issue'. 2 days of a blocked account without being told why. And 2 days of lost ad revenue.

I'm mad as hell and I just can't take it anymore!...

It's time Mailchimp either invested some of the millions they make from suckers like me, into their technology and brought their platform into this decade, instead of forcing their 'paying' customers to take the heat for their failures - of tech and of staffing (their support is clearly understaffed, you rarely get any help over a weekend and it takes them forever to get back to you, if they ever do)...

Anyway, anyone have a suggestion - better still, has anyone left MC and who did you go to?

(Fuming.)
#alternative #cr@p #mailchimp
Avatar of Unregistered
  • Unfortunately MailChimp is almost a monopole in email marketing and they decide what to do with you and don't care if you leave, simply because 2 users come while 1 leaves.. Their system is overflowed and they take the money and soon enough they close profiles. Sounds like scam? Well it seems it is good,organized and legal one, by blaming YOU. I don't envy them but this is not business.
    {{ DiscussionBoard.errors[11384033].message }}
  • Profile picture of the author DimuDesigns
    To really get the most out of Mailchimp one has to take advantage of its REST API. With the API its possible to setup workflows that can auto-unsubscribe from multiple lists (though ideally what you want is to setup up a single Master List and build your workflows around that single list). But you're going to need a Web Developer to write the code for you and we don't come cheap (not the good ones anyway).
    {{ DiscussionBoard.errors[11384055].message }}
  • Profile picture of the author alliance
    I switched to Mailerlite and pleased with their program so far. Its not easy finding a suitable fit.
    Signature
    {{ DiscussionBoard.errors[11384193].message }}
  • Profile picture of the author crackhouse
    Aweber, Get Response are good alternatives.
    Signature
    {{ DiscussionBoard.errors[11384270].message }}
  • Profile picture of the author Slippers
    Originally Posted by Phil View Post

    I have so had it with Mailchimp - their support takes days to deal with a ticket (if they ever get around to it). Their tech seems stuck in the 2000's forcing me to download subscribers, update them in Excel, then re-upload to MC. And now they are totally messing with me...

    Ok, rant over (well, not quite)...

    My reason for writing this thread is - please - does anyone know of, or recommend, an email service that I could easily and quickly move my lists over to?

    I have daily email newsletters which are set up in MC, a couple are totally automated, so that's why I've been reluctant but the latest idiocy from them has just about finished me off - and I can't see how anyone could do what they are suggesting:

    Basically, each of my businesses has a 'buyer' list and an email 'subscriber' list. When someone buys, they are automatically added to the 'subscriber' list (so they can see their promo when it appears). BUT if one of those buyers unsubscribes from the buyer list, Mailchimp has no way of automatically unsubscribing them from the subscriber list - so they tell me I must, manually, do it myself. Presumably, daily. I probably have over 40k people on lists across my accounts, it's an impossible expectation - and Mailchimp's failure of tech and features, not mine for using them!

    And they locked my account for this reason 2 days ago, but only now tell me what the exact issue is - even though I immediately got in touch as soon as I was aware, on day one, and was talking to support on day 2 but they couldn't help me because it was 'a compliance issue'. 2 days of a blocked account without being told why. And 2 days of lost ad revenue.

    I'm mad as hell and I just can't take it anymore!...

    It's time Mailchimp either invested some of the millions they make from suckers like me, into their technology and brought their platform into this decade, instead of forcing their 'paying' customers to take the heat for their failures - of tech and of staffing (their support is clearly understaffed, you rarely get any help over a weekend and it takes them forever to get back to you, if they ever do)...

    Anyway, anyone have a suggestion - better still, has anyone left MC and who did you go to?

    (Fuming.)
    +1 for Mailerlite
    • Free plan
    • Great interface
    • Skillful customer service
    Signature
    {{ DiscussionBoard.errors[11384303].message }}
Avatar of Unregistered

Trending Topics