Spam complaints from people who opted in!

17 replies
Hey guys,

I am sending out some emails to my list and have received some spam complaints...

This confuses the hell out of me because...

1. They opted in to receive the messages

2. I am giving away free stuff, not asking for any money (yet)

3. I have a unsubscribe button down the bottom of every message

The spam complaints are making my account status poor with mandrillapp and this means I can't sent as many messages per hour as I need.

Has anyone else had similar experiences to this?

And also, what counts as a spam complaint?

You would think these people would just simply unsubscribe haha
#complaints #opted #people #spam
  • Profile picture of the author artflair
    People will unsubscribe and mark your emails as spam each and every time you're mailing... That's just a part of the whole deal. If it is above average (more than 1-2%) you might consider adding a footer reminding the subscribers that they opted-in to your list.
    Good luck
    Art
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    • Profile picture of the author Lucian Lada
      Originally Posted by artflair View Post

      People will unsubscribe and mark your emails as spam each and every time you're mailing... That's just a part of the whole deal.
      It shouldn't be.

      Originally Posted by artflair View Post

      If it is above average (more than 1-2%) you might consider adding a footer reminding the subscribers that they opted-in to your list.
      Why not right at the beginning of an email?

      Just tell people: "Do you remember me? You should. You signed-up for these emails a few weeks ago on my website, Example Domain, and I even sent you a little guide showing you how to make run faster than Bolt. (Okay, that was a bit far-fetched, but you got the idea.)"

      (This is for the running niche.)

      Originally Posted by professorrosado View Post

      If someone signs up for something they should understand that offers will follow. If they are
      WF members, then more so.

      No, they shouldn't. Nobody should assume anything. You need to tell them everything that will happen, what they'll receive, and how often.

      The bottom line, is that you need to tell people what they're signing-up for, and remind them once in a while. People have other things going on in their lives, you know? Some have kids, some have stupid mother-in-laws, some are still stuck at their 9-5 job, etc. They're busy and sometimes don't remember who you are. And if you've caught them in a bad moment, they might immediately mark your email as spam. So just be a good guy and remind them who you are, and why they're receiving your emails.
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      • Profile picture of the author professorrosado
        Originally Posted by Lucian Lada View Post

        It shouldn't be.
        .
        Yes you're right - but in my case, I did all of the above and my emails are branded
        and obviously from an educational institution which they could not have forgotten about.
        But even if they did - a forum warrior should not go and file a complaint against another without simply asking to be removed - if they can't seem to find the unsubscribe link. I think this to be low and unbecoming of professionals and wanna-be's alike. I had only one student ask me and I immediately deleted him - simple.

        All I am saying is that if you are on the WF, then start acting more professional and decent - especially with other members.
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        • Profile picture of the author Lucian Lada
          Originally Posted by professorrosado View Post

          Yes you're right - but in my case, I did all of the above and my emails are branded
          and obviously from an educational institution which they could not have forgotten about.
          Of course they can forget, especially, as you claim in post #7, it was after a few months after they signed-up for the webminar/emails. That's just the reality. Not all will forget, but some will, and they are enough to make a difference when they hit the Spam button.

          Originally Posted by professorrosado View Post

          But even if they did - a forum warrior should not go and file a complaint against another without simply asking to be removed - if they can't seem to find the unsubscribe link. I think this to be low and unbecoming of professionals and wanna-be's alike.
          What they should do is one thing. What they end up doing is a whole other thing. And why do you assume most WF members are professionals? - they're not. Look at how they write - most of them can't even write basic sentences correctly.

          It's true, there are many hard-working, intelligent and respectful members around here, but I wouldn't go as far as saying that most of them are.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by artflair View Post

      People will unsubscribe and mark your emails as spam each and every time you're mailing... if you don't really know what you're doing.
      Fixed that for ya'

      Originally Posted by artflair View Post

      That's just a part of the whole deal.
      Nonsense.

      Originally Posted by artflair View Post

      If it is above average (more than 1-2%) you might consider ...
      You're wrong by a factor of ten.

      If it's consistently more than 0.1 - 0.2%, then you have big problems, and any serious, professional autoresponder service with a decent delivery-rate will be parting company from your business, and perhaps sooner rather than later.

      Originally Posted by artflair View Post

      adding a footer reminding the subscribers that they opted-in to your list.
      A footer? You're joking, perhaps?!

      People who are going to "report spam" aren't getting as far as a "footer"! (Do you imagine they carefully pore over every word, weighing up the pros and cons of "reporting spam" and trying to make an informed, educated decision about it, or something of the kind??!).

      You need to start the email by reminding them of that, with some appropriate form of words. It's all about continuity. This thread may help you: http://www.warriorforum.com/main-int...ml#post6123982

      By the way, guys, threads discussing email marketing live here: Email Marketing

      .
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  • Have you checked out StickyWeb.biz? They're usually pretty understanding about things like this.
    Signature
    Unlimited Mailing and Telemarketing Lists for $50/month!
    www.ListShack.com
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  • Profile picture of the author charliemwallace
    Cheers for that "AffordableMarketingLists" however this is an old list that I am trying to convert over to Aweber anyway.

    And yes Art that is a fantastic idea, all I have at the moment is 12 spam complaints from 7,271 emails (which is the list being mailed only twice) so it is such a tiny amount, but still seems to be having an effect on my account haha. Oh well.

    So if a user clicks for instance 'Mark As Spam' in Gmail does that account as a spam complaint?
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    • Profile picture of the author nick88
      Originally Posted by charliemwallace View Post

      Cheers for that "AffordableMarketingLists" however this is an old list that I am trying to convert over to Aweber anyway.

      And yes Art that is a fantastic idea, all I have at the moment is 12 spam complaints from 7,271 emails (which is the list being mailed only twice) so it is such a tiny amount, but still seems to be having an effect on my account haha. Oh well.

      So if a user clicks for instance 'Mark As Spam' in Gmail does that account as a spam complaint?
      If it's an older list, then perhaps that means you haven't been emailing them recently?

      People are subscribed to a lot of lists, they'll forget that they've opted in and complain.
      Signature

      Hello!

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      • Profile picture of the author professorrosado
        Yes, I had this done to me by WFers! No Pun Intended! LOL!
        They signed up for access to an online webinar/course..then, after months go by
        I mail out an update to all subscribed students on my educational platform,
        and supposed warriors complain that I am spamming them - huh? One update notification email (fall session - classes are resuming) 6 months+ later?

        If someone signs up for something they should understand that offers will follow. If they are
        WF members, then more so. Having said this, note that I have yet to send regular emails to anyone that has signed up to my offers mind you.
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        • Profile picture of the author Stephanie Huang
          Originally Posted by professorrosado View Post

          Yes, I had this done to me by WFers! No Pun Intended! LOL!
          They signed up for access to an online webinar/course..then, after months go by
          I mail out an update to all subscribed students on my educational platform,
          and supposed warriors complain that I am spamming them - huh? One update notification email (fall session - classes are resuming) 6 months+ later?

          If someone signs up for something they should understand that offers will follow. If they are
          WF members, then more so. Having said this, note that I have yet to send regular emails to anyone that has signed up to my offers mind you.
          From the limited knowledge I have:
          1. People signing up to your website doesn't mean they are willing to receive email newsletters from you, you still have to ask permission first;
          2. 6 months is a long time, you might as well remind people in your subject line or the first part why they are receiving your email;
          3. a lot of people, more than you think, consider spam complaints as only way to get rid of unwanted emails, so it's wise to make it very clear in your email that they can unsubscribe anytime they want. And remember to make unsubscription extremely convenient-one click away, because people can be lazy if they see a signin page pop up when they click on unsubscribe, they'll simply go with spam complaint solution.
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  • Profile picture of the author Ledux
    "So if a user clicks for instance 'Mark As Spam' in Gmail does that account as a spam complaint?"

    Yes, it does. Try to address them in the emails that they can just unsubscribe from your list and remind them that they have opted in to get these emails.
    Signature
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  • Profile picture of the author boxoun
    They sign up for course but maybe didn't expect more things?? This can happen when you squeeze them for their email and less likely to happen when you previously built a relationship and they know who you are..

    I admit I'll click spam when I don't recognize who's emailing me.
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  • Profile picture of the author wa35
    Maybe some that are aware they opted in just think your emails are rubbish so they hit the spam button.
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    • Profile picture of the author Alexa Smith
      Banned
      If the emails are rubbish, they don't care whether or not they opted in. They don't even stop to think about it.

      This is also what gives the lie to all the statements from people saying that "confirmed opt-in is better than single opt-in because they won't report spam if they confirmed". How people react to your emails usually has nothing to do with "how well/much/often they opted in": it's about the continuity of what you're sending them and whether it matches their expectations (which, of course, you get the chance to set, yourself, around the time they opt in). It really is about as simple as that.

      .
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  • Profile picture of the author Jeffery Moss
    Even if you include an unsubscribe link in your email, most people will just mark it as spam if they want to unsubscribe as that is not only the easy but also lazy way out. I don't think most people want to go through the hassle of visiting a site to actually unsubscribe and know from experience that clicking that 'mark as spam' button in gmail is the easy way out. It doesn't mean your emails are actually spam, they were just too lazy to click through and unsubscribe as they should have done.
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