Getresponse hotmail deliverability problems

63 replies
Hi, for several weeks my Getresponse campaigns are having a very and unusual soft high bounce rate (30-40%) due (confirmed by Support) to a big hotmail deliverability problem.

Do you have the same problem as me?

Support say they work on it, but the problem is still unresolved.

I await your comments and advice.
#deliverability #getresponse #hotmail #problems
  • Profile picture of the author bobby_shahzad
    Soft bounce issues normally occurs when the IP reputation is not very high. Please contact the customer support of Getresponse and asked them to replace your IP.

    I hope this helps.

    Good luck
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  • Profile picture of the author HugoLand
    Thanks Bobby for your advice.

    I contacted support many times, but really their support service is quite poor. Most of the times it takes several days to respond, and when they respond, their response are generic and non related to my problem.

    None of the times that I have contacted support have taken the time to fix the problem.
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  • Profile picture of the author .X.
    I have been receiving a lot of spam from people
    using GetResponse accounts over recent weeks.

    To be clear, by "spam" I mean lists I didn't join,
    belonging to people I've never heard of, importing
    my information into GetResponse.

    Unless GetResponse takes action on this issue
    expect deliverability to get worse.
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    • Profile picture of the author alexchen23
      [DELETED]
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      • Profile picture of the author Emir Hayric
        Originally Posted by alexchen23 View Post

        Totally agreed.
        They never even resolved my ticket as to why I was having so many issues with Hotmail, I dumped them and went with Mailchimp. Their UI is much better and I'm not having Hotmail issues any longer.
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  • Profile picture of the author HugoLand
    After a couple of months, the problem remains the same or worse. Their support service is lousy.

    Look at this picture
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  • Profile picture of the author Content Commando
    Damn, I thought I was the only one. one campaign I'm working with has a bounce rate of around 8% for a list of 13,000. That's over 1,000 emails not being received every time one is sent out.
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  • Profile picture of the author Javisito
    I noticed that Hotmail usually place emails in the spam folder for some reason. Does anyone know if Aweber has the same problem about this?
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  • Profile picture of the author HugoLand
    Hi Kevin, I have tried all support channels.

    They respond very kindly, saying they'll fix the problem, but never solved.

    Today I received this message in response to a ticket, with a very similar response to that always send me:

    "(2014-09-29 18:56:59) GetResponse Support:

    Hello,

    Thank you for contacting GetResponse
    Compliance Department.

    Increased bounce rate is a result of some
    issues with Hotmail.com who is blocking
    some part of messages sent through our
    system. I can assure you that we have taken
    all necessary steps to resolve this problem
    as soon as possible.

    If you have any other questions, please feel
    free to contact us.

    Best Regards,"
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  • Profile picture of the author LTurnerJVManager
    This is a prime example of one of the main reasons I never stick with just one AR, after all you should be in full control of your business and not be reliant on some other companies deliver ability to negatively effect your income.

    Lewis
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  • Profile picture of the author SDsurfer
    I have also not had the best of experiences with GetResponse in general, but I've also heard some not so great things about Aweber. What's the next best option in everyone's opinion?
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    • Profile picture of the author lexj
      Hi, I would like to add my experiences to this thread too. I have (had) full intentions to use Get Response as my main auto responder and taken up the free trial.

      I created the first few newsletters and I'm pretty with happy with GR so far. However, I tested by signing up with 2 Hotmail accounts and 1 Gmail. No problems with Gmail but although the Hotmail subscribers show up on my list in GR, the Hotmail accounts received no emails at all.

      I can't overlook this problem surely? I contacted GR and I'm waiting for a reply but after seeing so many threads on this forum about the problems, I don't hold out much hope in them fixing it.

      I also have an account with Fluttermail. I done the same tests as I had with GR and am pleased to say everything was delivered perfectly. I think I may use Fluttermail and forget about GR for now.

      For those who are interested, I am using a Leadpages squeeze page that single opts in to my Fluttermail list.

      The only feature that seems to be lacking on Fluttermail over GR so far is the ability to send emails at a specific time of day. Bit of a shame, but deliverability is surely far more important?
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  • Profile picture of the author Pinay11
    I thought I was the only one. I have several emails I tested with GetResponse. My hotmail address is not receiving emails. I filled my optin with my hotmail address again and I get a message saying I already joined... yet I didn't get the message in my hotmail inbox. It works fine for gmail and roundcube.
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    • Profile picture of the author discrat
      I know my Aweber account, for sometime now , has been having major deliverability problems with Yahoo addresses.

      I have not heard about hotmail, though.

      - Robert Andrew
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  • Profile picture of the author miklanderson2
    I've noticed the same thing with hotmail and GetResponse. Luckily, there are so few people signing up for my list using Hotmail accounts that I don't really worry about it. My bounce rate isn't anywhere near the OP's. I'm well under 1%.
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  • Profile picture of the author OfferGrind
    Hotmail / Live tends to block all new ip address or send it to spam folder until ip reputation is established. You may also want to try enabling reverse dns as well, which should help with the bounces.
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    • Profile picture of the author robo916
      I thought I was the only one. Been having a high bounce rate as well. No where near 33% but still way too many bounces. I contacted GR as well but they have not fixed the issue. It's been months....
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  • Profile picture of the author imsolutionsgroup
    A client of mine got this email from Aweber. Maybe give it a try on GetResponse -

    From Aweber - It's time to change your email address if it includes info@, support@, contact@, webmaster@, admin@ or similar generic addresses.

    They have the highest reports of spam. As a result, AWeber won't accept them anymore.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by imsolutionsgroup View Post

      A client of mine got this email from Aweber. Maybe give it a try on GetResponse -

      From Aweber - It's time to change your email address if it includes info@, support@, contact@, webmaster@, admin@ or similar generic addresses.

      They have the highest reports of spam. As a result, AWeber won't accept them anymore.
      On a side note, I read an article earlier today saying that the reply address is one of the factors gmail uses to determine whether your message goes in the primary tab or promotions.
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      • Profile picture of the author bridgewater
        Good point! I have been using the same info@ email for many years but never had an issue like this. I will change it to something else and see how it works.

        Thanks for your advices!
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        • Profile picture of the author linuxsmtp
          clean your list before sending out emails, the only way to clean your list is to send emails, if the emails bounce back it means dead.I can create a smtp server to clean out bounces.
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  • Profile picture of the author HugoLand
    GetResponse rebounds worsened and support is "working on it" (for months!)

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    • Profile picture of the author bridgewater
      Hi everyone,

      I used a non info@ email address and got even higher bounce rate (26%)! I called the support and received the same reply as Kevin got. I sent out a broadcast yesterday using the info@ email address. The bounce rate is 3.53%. A lot matter but still high.

      How about Mailchimp? Would it be a better option?

      Cheers!
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  • Profile picture of the author fitzpatrickde6
    I've been working in GR for the past several months for clients and we've always had problems with bounce rates, especially those readers who have hotmail. Long story short - we had to resend to hotmail subscribers over and over and finally gave up. I ended up forwarding them the email from my gmail account!
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  • Profile picture of the author Denas Kulinicius
    Hey,

    Maybe someone solved this problem? If yes, contact me in PM.

    Denas
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  • Profile picture of the author JoeSmR
    I'm having the same problem, so I contacted their support they told me they're working on it(they had a thread on their forum that was two year old saying they're working on it)
    My guess is that it would never be fixed
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    • Profile picture of the author Emir Hayric
      Searched Google for the same issue and found this thread. I am not really having a bounce rate problem but more of an unopened problem with pretty much anything that is NOT gmail.

      I tested my list with own personal Hotmail account as well as my girlfriends and I had the same issue, the email does not go to junk - it just vanishes. I am still on a trial and think I might go back to Aweber but I like GR because they approve SOI campaigns.

      My unopened list includes MSN, Yahoo and mostly Hotmail addresses.
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  • Profile picture of the author cheeta.admin
    I think the ip for the Getresponse is suspension by most of the email service provider thats why they are facing the problem, if there is not the ip issues then support can over come the problem. one must check it manually. to send email for few members.
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  • Profile picture of the author talfighel
    Maybe it is time to ask every person that subscribes to your list to put your address on their SAFE LIST.

    You should tell them to do this AFTER they subscribed to your list.
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    • Profile picture of the author Emir Hayric
      Originally Posted by talfighel View Post

      Maybe it is time to ask every person that subscribes to your list to put your address on their SAFE LIST.

      You should tell them to do this AFTER they subscribed to your list.
      But that would imply that the e-mails are going to JUNK. From the testing I did with Hotmail addresses my newsletters are not being delivered at all.
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  • Profile picture of the author Emir Hayric
    Just an FYI, I created a free account with Mailchimp and imported my list. I sent it out and my gf said she received the newsletter in her Hotmail inbox. This means GetResponse must be flagged somehow by Microsoft.
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  • Profile picture of the author HugoLand
    Getresponse: getting worse. Stay away from it.
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  • Profile picture of the author Alli340
    [DELETED]
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  • Profile picture of the author Nathan Fortune
    Yes Getresponse has problems with hotmail.
    Aweber has problem with yahoo.

    Is there any other autoresponder that has no problem at all ?
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  • Profile picture of the author Emir Hayric
    I opened a ticket 3 days ago and this is all I have received from GR, just a canned response.

    Hello Emir,

    Thank you for contacting GetResponse.

    I am very sorry to hear you are not happy with our platform. I see our
    Deliverability Team is already working on your issue- I will make sure this
    is prompted and thoroughly investigated.
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  • Profile picture of the author ninosem
    Same here... Aweber has higher open rate and lower bounce rate...
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  • Profile picture of the author jmk909er
    I use GetResponse also and have a pretty high bounce rate. What is considered a normal or acceptable bounce rate?
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  • Profile picture of the author markeeter
    If so many people are having issues with Get response then why don't you shift to aweber or some other email provider? I know its not the easier thing to do, but it'll be better in the long run won't it? The issues described in this thread just seem frustrating.

    Also, if you think moving is not an option then hire an expert to determine what is causing the deliverability problems. You may get some good pointers. Winningemail lets you check your domain for free. You may be able to see what the problem is.
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  • Profile picture of the author jmk909er
    I like Aweber and I used it in the past but don't they make you do double optin?
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  • Profile picture of the author Muzamil Sabir
    Banned
    [DELETED]
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    • Profile picture of the author Emir Hayric
      Originally Posted by Muzamil Sabir View Post

      Hello,

      There are many software and companies that can be easily found over the internet. But as per your needs you need to best speed and daily work to be done, also I'm pretty much sure that you might also be concerned about the delivery rates. Well I have tried many free stuff over the internet also many companies who are well know in the market. Allast I'm at the point where I could find all that I'm concerned about, such as IP rotation, Domain rotation, Live Reports ( Opens + Clicks + Deliveries + Bounces + Blocks) and Test Send + Spam test Feature is really nice. People how are well known in the market doesn't mean that they are performing correctly. Imailunlimited they are really amazing people, the SMTPs, Domains and IPs are clean and I have never found them on "Blacklist" as I have checked with many companies they provide blacklisted stuff to there users. I would recommend you to please do check Imailunlimited and I hope your all needs will be fulfilled by them.

      Thank you!
      That's almost a copy and paste of all 31 of your other posts, someone ban this guy please.
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      • Profile picture of the author PhilCarson
        This problem is STILL going on. I finally decided to not wait for the trial to end and to go ahead and start a paid account 11 days early. Big mistake. I can't see not being able to send anything to MS accounts. I'll probably switch to Constant Contact tomorrow. Too bad - I really like the interface that GetResponse uses.
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        • Profile picture of the author abbyhartz
          Originally Posted by PhilCarson View Post

          This problem is STILL going on. I finally decided to not wait for the trial to end and to go ahead and start a paid account 11 days early. Big mistake. I can't see not being able to send anything to MS accounts. I'll probably switch to Constant Contact tomorrow. Too bad - I really like the interface that GetResponse uses.
          Hey Phil,

          I'm very sorry to hear this, we want to do all we can to help remedy this with your account.

          Our Deliverability team stays in direct contact with Hotmail to work through any issues that might be occurring.

          Would you mind providing here (or in a private message to me) your
          account's email address and I can ask our Deliverability Manager to personally look into this case?

          Thanks, and sorry again for the trouble you are facing.
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          Abby Hartz
          Community Specialist
          GetResponse.com

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  • Profile picture of the author brewmeister
    [DELETED]
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    • Profile picture of the author abbyhartz
      Originally Posted by brewmeister View Post

      I have GetResponse and also have a high bounce rate of about 7% for super good quality leads. What I prefer using is TotalEmailAutoResponder (TEAR) and Sendgrid for SMTP that way I have full control over my emailing.

      These are my statistics for 80k emails sent:
      Hi there,

      We'd also like to help out with your deliverability if you'd like.
      Would you like to message me with any specifics regarding your
      account or where you see the deliverability trouble, and our
      Deliverability Team would personally take a look.

      Thanks!
      Signature

      Abby Hartz
      Community Specialist
      GetResponse.com

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  • Profile picture of the author ineagu
    I have tested GetResponse lately for some email campaigns and the delivery went fine.
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    • Profile picture of the author PhilCarson
      Abby talked to someone there and I received the new test emails for my outlook test account, but they still went into my spam folder. But at least they got there. She said they'll be switching IP addresses so that the MS email servers no longer consider them spam mail. We'll wait and see.
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      • Profile picture of the author davidrightnow
        Originally Posted by PhilCarson View Post

        Abby talked to someone there and I received the new test emails for my outlook test account, but they still went into my spam folder. But at least they got there. She said they'll be switching IP addresses so that the MS email servers no longer consider them spam mail. We'll wait and see.

        Again, with other BULL SHIT!

        The support team did the same with me. So again, after 9 months the emails now arrives to hotmail inboxes but arrives in the Fu..ing JUNK FOLDER!

        Can you afford to not deliver you emails to your hotmail subscribers?

        Maybe she switched her ass but certainly not the IP.

        WAR TO THESE GUYS,
        Dave
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    • Profile picture of the author magentawave
      I did a search for this problem and found this thread. I've been noticing lately that my Hotmail customers never get my emails - and they don't even go to their spam folder! What is the latest with Getresponse and Hotmail? Did they fix the problem?
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      • Profile picture of the author davidrightnow
        Hello,

        Why don't you ask them directly?
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        • Profile picture of the author magentawave
          Because if you read this thread then you'll see that getresponse keeps telling everyone that "we are working on this" so I want to hear from actual users.

          Originally Posted by davidrightnow View Post

          Hello,

          Why don't you ask them directly?
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  • Profile picture of the author davidrightnow
    The 6th of june and the problem is STILL PRESENT. (9 months the "deliverability BULL SHIT team" is working on it , argh argh argh blaa blaa....pure b.s.)

    Clearly getresponse is not taking any action to solve this HUGE problem...

    Stay away, far away from this guys,
    Dave
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  • Profile picture of the author jmk909er
    Does anyone know what an acceptable or average bounce rate is?
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  • Profile picture of the author sogeshirts
    Really glad I found this thread. Just ran a test and my getresponse emails were inboxing gmail and yahoo great. Outlook.com and aol.com nothing! Not even hitting spam. Looks like I'll be the next to hop aboard the Aweber train.
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    • Profile picture of the author magentawave
      Have you checked the price difference between getresponse and aweber for a list of about 10,000? I'm asking because I couldn't see prices on their site and the last time I checked I was shocked at how much more aweber costs than getresponse. Of course if your people aren't getting your emails then that cost would probably be worth it...

      UPDATE: I found awebers pricing and for a list of 10,000 aweber is $130.00 per month ( $1560.00 per year) compared to only $145.00 for the entire year with getresponse. http://www.aweber.com/pricing.htm

      I did a search on Google for "deliverablity of aweber verses getresponse" and read these two blog posts were interesting: http://mattwolfe.net/getresponse-vs-aweber/ and http://growmap.com/getresponse-aweber-mailchimp/

      Getresponse allows you to import your entire list with no optin required whereas aWeber wants all of your customers to do single optin.


      Originally Posted by sogeshirts View Post

      Really glad I found this thread. Just ran a test and my getresponse emails were inboxing gmail and yahoo great. Outlook.com and aol.com nothing! Not even hitting spam. Looks like I'll be the next to hop aboard the Aweber train.
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  • Profile picture of the author HugoLand
    Keep away from GR if you care about your business.
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    • Profile picture of the author magentawave
      And I'm hearing/reading the same stuff from aweber users too.

      Originally Posted by HugoLand View Post

      Keep away from GR if you care about your business.
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