Aweber confirmation emails being flagged as spam??

6 replies
.
Note: Before replying to this topic, be aware that it's been resolved (see post #3),
so any further replies offering suggestions are basically unnecessary at this point.


Would anyone know about this and how to resolve? My domain does not appear on spam lists, yet Gmail puts Aweber's confirmation in the Spam folder. Any idea why this happens? The welcome email in my series of messages is fine, only the confirmation email gets flagged. Weird.

Here is what that message contains (minus certain details)...

==========

Subect:
Response Required: Please confirm your request for information.

Body:
Please click the link below to confirm that you'd like to receive email from CBI Web Services for the Personal Development News newsletter.


---
CONFIRM BY VISITING THE LINK BELOW:

[standard Aweber confirmation link]

Click the link above to give us permission to send you
information. It's fast and easy! If you cannot click the
full URL above, please copy and paste it into your web
browser.

---
If you do not want to confirm, simply ignore this message.

Thank you!

CBI Web Services

[Physical address of my business]

Request generated by:
IP: xxx.xxx.xxx.xxx
Date: September 25, 2014 13:06 EDT
URL: [address of web page]
#aweber #confirmation #emails #flagged #spam
  • Profile picture of the author OnTheGo
    Hey Mate,

    I had this issue too recently & got in touch with AWebers support team. You should do the same. They're awesome!
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  • Profile picture of the author Joel Young
    Update: Sorry for the late response, but yes, I did go to the Aweber support team. They told me that the pre-approved subject lines they provide have been used so much that Gmail and others tend to send it to the spam folder. All I had to do was make the subject more unique, and it worked. The downside is having to wait a day or so for the custom subject to be approved. Here is what Aweber support told me:

    ...Generally, there are different reasons why a message may be filtered
    to SPAM by a specific email service provider. Taking a look at your
    [autoresponder] it appears to be due to the Subject Line being used on
    your Confirmation message.

    You current subject line reads as follows:
    "Response Required: Please confirm your request for information."

    This is a default subject line generally overly used. I would recommend
    customizing the subject line to be a bit more personalized for your
    website. Such as:
    "Please confirm your request from [company name]."

    I would recommend retesting with a new subject line. Please let me
    know if you are still experiencing any trouble.

    If you have any other questions, or need further assistance in the
    meantime, please do not hesitate to ask. We're happy to help!

    Customer Solutions Specialist
    AWeber.com
    Email Marketing Delivered"
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  • Profile picture of the author NickNimmin
    I'm glad you posted this. I just signed up for aweber a few days ago and I'm having the same issue. I actually came in here to post a question about it but you beat me to it...lol.

    Contacting aweber support now.
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  • Profile picture of the author Gdiddy
    I have the same problem.
    Is there a good company that does a single opt-in?
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    • Profile picture of the author Joel Young
      Originally Posted by Gdiddy View Post

      I have the same problem.
      Is there a good company that does a single opt-in?
      Aweber can do single opt-ins. The default is double, but you can set it to single.
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  • Profile picture of the author Dennis Ray
    Yes, the default setting for a Aweber list is Double opt in, but you can change that to single any time.

    That said you could also send the people who sign up to a page "thanking" them for signing up and telling them that they should be getting a email (check their spam box) and to tell Gmail that your mail is not spam.

    Also provide a support email address so that if they don't get their email they can contact you and you can then go to aweber and ask them what is going on.

    Either way, it's probably best to set the list up for single opt in. Makes things easier.
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