The never ending, never changing 30 minute "live" chat wait time: 2014-10-31_1005 - callenb's library . And then 5 minutes later, still 30 minutes: 2014-10-31_1010 - callenb's library and 8 minutes later: 2014-10-31_1018 - callenb's library .
And folks, this isn't just a random bug that happened today. This is normal and happens every single day. Go ahead and try calling their support now and get ready to hear yet another recorded messaged saying, "Our call volumes are higher than normal due to an outage with datacenter [replace it with a different one each day]"
I'm actually considering creating a blog and listing the other 4,999,101 reasons, but by the time I get them all listed out, there will probably be another million I need to add.
I have used a lot of webhosts since 2002 and none have remotely compared to the horrific support that Hostgator has. If you're using them now and haven't had any problems, all I can say is just wait. And when you do, good luck ever getting a timely response that's helpful.
Friendly piece of advice, do not trust your online business with Hostgator. You've been warned.