Annoyed with Hostgator

20 replies
This is the second time in a month my shared hosting account lost data which is very unusual, there must be serious problem with their security. The first time all of my wordpress source is delete and today all the theme and the image folder is remove without any notification.
On the other hand, can not connect to their live chat.
Service worse than ever
Has anyone encountered a similar problem?
#annoyed #hostgator
  • Profile picture of the author kpmedia
    Well, Hostgator is a terrible EIG owned host.

    However, what you describe is generally not hosting-related. You have a security flaw in your WordPress install. It could be plugins, the version, or a theme. Have you secured it with htaccess?
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    • Profile picture of the author affiliatez
      Originally Posted by kpmedia View Post

      Well, Hostgator is a terrible EIG owned host.

      However, what you describe is generally not hosting-related. You have a security flaw in your WordPress install. It could be plugins, the version, or a theme. Have you secured it with htaccess?
      I just use default wp theme and donot add any plugin shared on other website. I have disable the file edit for theme and plugin, this may be caused by a server backup.
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      • Profile picture of the author Angshuman Dutta
        Some of my sites are still on Hostgator and I agree the quality has come down, but missing data doesn't have anything to do with them. Uninstall the plugins and check. You might also want to install a new version of WP.
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  • Profile picture of the author Mr Sultan
    [DELETED]
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  • Profile picture of the author jamescanz
    Why not give Bluehost a shot?

    I've been with them since day 1 of my hosting and have been very impressed.
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    • Profile picture of the author Mr Sultan
      Originally Posted by jamescanz View Post

      Why not give Bluehost a shot?

      I've been with them since day 1 of my hosting and have been very impressed.
      Indeed! Bluehost hosting is the best!
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      • Profile picture of the author AnniePot
        Originally Posted by Mr Sultan View Post

        Indeed! Bluehost hosting is the best!
        Oh, dear - this cannot be the case for much longer. BlueHost is also owned by EIG (the Endurance International Group). All the companies they own are headed in the same downward spiral.
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    • Profile picture of the author onSubie
      Originally Posted by Mr Sultan View Post

      Good think I read this! Was about to use hostgator then switched to bluehost.
      Originally Posted by jamescanz View Post

      Why not give Bluehost a shot?

      I've been with them since day 1 of my hosting and have been very impressed.
      Bluehost and Hostgator are the same company = EIG.
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  • Profile picture of the author Mr Lim
    Hostgator lost authority since years ago.
    Try Arvixe, they had better customer service and similar price.

    Also, I don't have any problem with Hostgator at the moment, but yes their customer support is not great as before, an email takes 2 days to reply.
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    • Profile picture of the author DWolfe
      Originally Posted by Mr Lim View Post

      Hostgator lost authority since years ago.
      Try Arvixe, they had better customer service and similar price.

      Also, I don't have any problem with Hostgator at the moment, but yes their customer support is not great as before, an email takes 2 days to reply.
      Some one posted Arvixe was sold last week to EIG.
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  • Profile picture of the author usemyteam
    Have you tried updating your WordPress site? Also try changing security information. Update plugins and you can also try deleting and uninstalling excess unused plugins.
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  • Profile picture of the author rtws
    I personally found a cheaper WHM+Cpanel option, so i moved.. but their service used to be great
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  • Profile picture of the author NeedBucksNow
    All going down the drain. Namecheap is still good I believe.
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  • Profile picture of the author IM Mozie
    So sad about Hostgator, I have been a loyal customer for years, until I encountered th same problem like affiliatez did, where hours of hard work just disappeared off my sites. I fought quite hard with them and they landed up giving me a free month of reseller hosting, but in all honesty my hard spent time was worth a lot more then a months hosting. If you're looking for a good host, I recommend Dreamhost, they have always been good to me.
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    • Profile picture of the author WireNine
      Originally Posted by DWolfe View Post

      Some one posted Arvixe was sold last week to EIG.
      Originally Posted by Mr Lim View Post

      Hostgator lost authority since years ago.
      Try Arvixe, they had better customer service and similar price.

      Also, I don't have any problem with Hostgator at the moment, but yes their customer support is not great as before, an email takes 2 days to reply.
      Originally Posted by onSubie View Post

      Bluehost and Hostgator are the same company = EIG.
      Originally Posted by Mr Sultan View Post

      Indeed! Bluehost hosting is the best!
      Originally Posted by AnniePot View Post

      Oh, dear - this cannot be the case for much longer. BlueHost is also owned by EIG (the Endurance International Group). All the companies they own are headed in the same downward spiral.
      Originally Posted by jamescanz View Post

      Why not give Bluehost a shot?

      I've been with them since day 1 of my hosting and have been very impressed.
      Originally Posted by IM Mozie View Post

      So sad about Hostgator, I have been a loyal customer for years, until I encountered th same problem like affiliatez did, where hours of hard work just disappeared off my sites. I fought quite hard with them and they landed up giving me a free month of reseller hosting, but in all honesty my hard spent time was worth a lot more then a months hosting. If you're looking for a good host, I recommend Dreamhost, they have always been good to me.
      The number of people just keep jumping from EIG Brands to EIG brands, recommending switching from Hostgator to Bluehost and not having a clue that they're the same corporation, Arvixe is also EIG Now, JustHost

      Customers just bounce around.


      Companies under EIG
      2slick.com[10]
      AccountSupport[6][10]
      A Small Orange[13]
      ApolloHosting[10]
      Arvixe
      Berry Information Systems L.L.C.[10]
      BigRock[14]
      BizLand[1][4][6][10]
      BlueDomino[6][10]
      Bluehost[9][15][16]
      Directi[17]
      Dollar2Host[10]
      Domain.com[6]
      DomainHost[6][10]
      Dot5Hosting[6][10]
      Dotster[1][6]
      easyCGI[6][10]
      eHost[6][10]
      EntryHost[6][10]
      Escalate Internet[6][10]
      FastDomain[9]
      FatCow[4][6][10]
      FreeYellow[4][6][10]
      Glob@t[6][10]
      Homestead[3]
      HostCentric[6][10]
      HostClear[18]
      HostGator[1][15][19]
      Hostnine[20]
      HostMonster[21]
      hostwithmenow.com[10]
      HostYourSite.com[6][10]
      HyperMart[4][6][10]
      IMOutdoors[6][10]
      Intuit Websites[3][22]
      iPage[6][10][22]
      IPOWER/iPowerWeb[4][6][10]
      JustHost[23]
      LogicBoxes[24]
      MojoMarketplace.[25]
      MyDomain[6]
      MyResellerHome[10]
      NetFirms[6][26]
      Networks Web Hosting[6][10]
      Nexx[27]
      PowWeb[4][6][10]
      PureHost[4][6][10]
      ReadyHosting.com[6][10]
      ResellerClub[28]
      Saba-Pro[10]
      SEO Hosting[29][30]
      Southeast Web[10]
      Spry[6][10]
      StartLogic[6][10]
      SuperGreen Hosting[31]
      Typepad[13]
      USANetHosting[6][10]
      VirtualAvenue[4][6][10]
      VPSLink[6][10]
      WebHost4Life[6][10]
      webhosting.info[32]
      Webstrike Solutions[6][10]
      Xeran[6]
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  • Profile picture of the author Kishor Mhaskar
    Another vote for bluehost.

    I also started with HostGator but switched to Bluehost.
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  • Profile picture of the author busybee
    I too, am with Hostgator.

    Had no problems yet.

    But it seems that the writing is on the wall
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  • Profile picture of the author rozaimi3
    I leave hostgator twice this year. In my opinion, their service is good but i can find a cheaper hosting that based in my country.
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  • Profile picture of the author YourBizAid
    Banned
    I've been using hostgator since 2012 and never had issues with them. I don't know what you guys are saying. Even when my site got a malware, they removed it without my notice and informed me later. That's a helpful server for a miserly $26/mo...
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