102 replies
This is a major launch -- yet another major launch, and NO corresponding thread in the "reviews" forum. Very surprising!

Anyhow... my main question on this is, what are the OTO's? And how much are they ($)?

Also, wanted to put in a feature request -- have 2 audio tracks, so one can be used for music.

-- TW
#easy #vsl
  • Profile picture of the author Gladiator
    In my strong Opinion There are far too many OTO's It took me 20 minute to get to the end and I just skimmed through!

    I can't really remember but I believe they are from $97, $47,$97, $197-$297, $27/m $47/m

    I think only one OTO- is for an upgrade to Easy VSL --OTO's One Upsale - One down sale. The rest are for other things!

    I can't say how good "Easy VSL" is because I have not done anything with it yet!

    Andre
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  • Profile picture of the author trixxxi
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  • Profile picture of the author Gladiator
    After reading- ( just Google - Brett Rutecky's review of VSL) I think I made another bad purchase! :-)

    Mark Thompson go ahead.... prove Brett wrong!

    Really I bought because Matt Callen is affiliated with this product. Go figure!

    Andre
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    • Profile picture of the author TimothyW
      Originally Posted by Gladiator View Post

      After reading- ( just Google - Brett Rutecky's review of VSL) I think I made another bad purchase! :-)

      Mark Thompson go ahead.... prove Brett wrong!

      Really I bought because Matt Callen is affiliated with this product. Go figure!

      Andre
      Is there a link to that review? Can it be posted here?

      All the while I was watching the promo video, I'm thinking, "Tell me again how this does more than (plain old) PPT?"
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      • Profile picture of the author BeechHill
        Originally Posted by TimothyW View Post

        Is there a link to that review? Can it be posted here?

        All the while I was watching the promo video, I'm thinking, "Tell me again how this does more than (plain old) PPT?"
        You can do a search on "Brett Rutecky's review of EasyVSL".

        Mark gave a measured response to Brett's review, and was thanked by Brett for making a non confrontational reply to the negative points of which they were addressed.

        Personally, I think most of the issues raised by Brett could be attributed to many new products that get rushed out the door these days. EasyVSL is an alternative tool meant to do a very few things. Add slides with text, audio and some images/video as a substitute to using something like PPT. It's main strength, as I see it, is in helping you sync your audio with each slide.

        If the often used simple text slides with transitions are the way you like to present your proposition then it's not a bad program. It's not the end all solution either. EasyVSL is not going to replace something like Explaindio, or present your brand through a talking head presentation.
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  • Profile picture of the author Raydal
    I've been playing around with the software and I'm also surprised by the number of obvious BUGS. The software crashed for several different reasons and gives no information further than you have to restart. The version 1.0.3 update didn't help at all.

    In version 1.0.2 I found the following bugs: (Windows version)

    1. Added pictures got smeared (like a a scrambled cable station) Fixed in update.
    2. You could not undo changes in slide edits. If you deleted some words on the slide you had to type them all over again.
    3. There are no "mass edit" for slides. So I wanted to right justify all the slides but had to do this one by one.
    4. When I installed the update, all the highlighted text in the slides lost theirspacingwith the neighboring texts. Even after changing this, restarting the software took me back to the original error!
    5. In compiling the slides it crashed at the end so I have not been able to see any final output.

    I'm really surprised they brought this to market with these obvious bugs. Even more sorry that I promoted this to my list after seeing the demo but not trying it myself. I really expected more.

    -Ray Edwards
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  • The big negative for me is not being able to use system fonts. I am in love with Proxima Nova, but I can't use it in the software.
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  • Profile picture of the author Raydal
    I did a quick video to show the present bugs in this software. Hopefully they can get these fixed and soon.


    -Ray Edwards
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  • Ray, watched your video, man I feel for you. You put a lot of effort into creating that VSL and its just a mess.

    Hopefully their support will take care of you.

    I submitted a ticket to them and it took 2 days for them to get back, which is fine considering they may be getting slammed with support requests.
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  • Apple Yosemite too, full of bugs and issues.

    It is an Adobe Air app.
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  • Profile picture of the author monitizer
    1.0.5 has been released, there is no change log... so no idea whats new / fixed in it.

    - We can even not preview / publish video without audio.
    - If audio file is longer than video, we can not trim it from the software so we have to make sure audio file is exactly the same as we want the video.

    I think we are the beta testers (Charter Members)
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  • Profile picture of the author Raydal
    Update: Just installed the latest version 1.0.5 and the SAME problems are
    still present. Hard to believe really.

    -Ray Edwards
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    • Profile picture of the author Matt Callen
      Hey guys, just wanted to chime in here really quick to ask that if ANY of you have technical questions, issues, concerns, or even just want to ask a general question about EasyVSL... can you please submit a support ticket at:

      http://support.digitalkickstart.com

      We are in there all day helping out customers, reviewing any errors that have been reported, fixing those as they come in, helping troubleshoot anything, and giving advice on how to best use EasyVSL.

      I wish I had more time to watch this thread and respond here to every single comment all day long, but our focus is on our customers, which is why we have a dedicated Support Desk for them. So please submit a ticket to: http://support.digitalkickstart.com

      thanks!
      Matt
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          • Profile picture of the author Matt Callen
            Originally Posted by cashtech29 View Post

            Matt,,, you really need to hummer me, by being fair and
            giving me my refund.
            With all of our products, we honor our refund guarantee. We believe in the products we put out, the hundreds of software updates that we create for our software across the board, and we believe in our customers and their feedback. We take all constructive feedback to heart and build future features and service based off of it.

            Since we launched on Tuesday, we have already updated the software 6 times. That's nearly twice per day. This is all based on any errors that have been reported and customer feedback on feature requests. Within the next 30 days, we have nearly 8 completely new feature sets (not just "enhancements or fixes") to be added to the software that everyone who purchases gets for free.

            However, if for whatever reason, you're not happy with the product or don't want to follow the suggestions we have to help with your software, then we're completely fine with offering a refund. It's why we have a 30-day guarantee policy.

            Mark and I take pride in our customer service and software, so when I read the comments like what you wrote above, it really surprises me that you would think this is a "scam". Maybe you have been burned in the past by other marketers, but know that Mark and I are NOT like them. I have been around since 2004, and you can ask around... I'm not just a one and done guy. I'm here to help, and I'm happy to do it.

            With all that being said, can you please PRIVATE MESSAGE me with your receipt and/or support ticket ID so that I can refund you immediately?

            .... all right, heading back to the support desk to help customers.

            thanks
            Matt
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      • Profile picture of the author Matt Callen
        Cashtech29,
        I just sent you a private message for your receipt, login info, real name, or anything that I can use to look up your order. Can you send that to me?

        Please send me your RECEIPT and I will GLADLY refund you. We're not in the game to "scam" people out of money. I have still yet to receive a private message from you and since your not posting with your "real name" I have no way to locate your order, ticket that you submitted, etc.

        Please send me your receipt and we will refund immediately.

        thanks
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  • Profile picture of the author Raydal
    Update: The latest version 1.0.7 fixed the slide compilation error but it is still not
    consistent in saving the changes made to the slides for highlighted text.

    Also the longer the VSL is the less space you have on the AUDIO track line to
    align the slides with the voice over. There should have been a way to expand
    the audio track so you can properly match the slides. The markers becomes
    so compacted IIIIIIIIIIII that they are hard to manipulate.

    -Ray Edwards
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    • Profile picture of the author GlenH
      Originally Posted by Raydal View Post

      Update: The latest version 1.0.7 fixed the slide compilation error but it is still not
      consistent in saving the changes made to the slides for highlighted text.

      Also the longer the VSL is the less space you have on the AUDIO track line to
      align the slides with the voice over. There should have been a way to expand
      the audio track so you can properly match the slides. The markers becomes
      so compacted IIIIIIIIIIII that they are hard to manipulate.

      -Ray Edwards
      Thanks for the update Ray.

      How about that issue with the spacing between words /characters.

      That was where when you viewed your slides, you found there was no spacing between words, and you edited the copy on all your slides to put spacings between words but when you saved and then reopened the project, it all revered back to the original.
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      • Profile picture of the author Raydal
        Originally Posted by GlenH View Post

        Thanks for the update Ray.

        How about that issue with the spacing between words /characters.

        That was where when you viewed your slides, you found there was no spacing between words, and you edited the copy on all your slides to put spacings between words but when you saved and then reopened the project, it all revered back to the original.
        The first time the I tried the update the problem seemed to persist, but it
        remains changed now, so I guess this problem is fixed as well.

        EDIT: Yes, the problems still persists.

        On another note, even though I think that the software was released too early
        and should have been tested more, I never asked for refund because I had
        hope that they will get these bugs fixed. It would be business suicide not to.
        Even though, judging from some other reviews I've read, this seems to be a
        pattern with this company of early buyers being beta testers.

        -Ray Edwards
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    • Profile picture of the author TimothyW
      Originally Posted by Raydal View Post

      Update: The latest version 1.0.7 fixed the slide compilation error but it is still not
      consistent in saving the changes made to the slides for highlighted text.

      Also the longer the VSL is the less space you have on the AUDIO track line to
      align the slides with the voice over. There should have been a way to expand
      the audio track so you can properly match the slides. The markers becomes
      so compacted IIIIIIIIIIII that they are hard to manipulate.

      -Ray Edwards
      How about having a magnifying glass button? Like other video editors have.
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    • Profile picture of the author Matt Callen
      Originally Posted by Raydal View Post

      There should have been a way to expand
      the audio track so you can properly match the slides. The markers becomes
      so compacted IIIIIIIIIIII that they are hard to manipulate.
      Good suggestion... and Noted!
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      • Profile picture of the author Raydal
        Originally Posted by Matt Callen View Post

        Good suggestion... and Noted!
        Matt, note also that the "Preview" "Save" Publish" buttons sometimes go off screen
        in the PREVIEW mode. So that you cannot click on them because they are pushed to
        the right outside of the software window.

        -Ray Edwards
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        • Profile picture of the author Matt Callen
          Originally Posted by Raydal View Post

          Matt, note also that the "Preview" "Save" Publish" buttons sometimes go off screen
          in the PREVIEW mode. So that you cannot click on them because they are pushed to
          the right outside of the software window.

          -Ray Edwards
          Hey Ray, we replied to your support ticket. If you have any other tech questions, please keep them at the support desk so we can get back to you faster.

          http://support.digitalkickstart.com (send to the EasyVSL department)
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          • Profile picture of the author Raydal
            Originally Posted by Matt Callen View Post

            Hey Ray, we replied to your support ticket. If you have any other tech questions, please keep them at the support desk so we can get back to you faster.

            Support : DigitalKickstart Support (send to the EasyVSL department)
            Yes, I have been using the support desk, not just posting here. As I said before,
            I love the idea and product output of the software when it works, otherwise
            I wouldn't be fighting with this for so long.

            Anyway, for those on the fence, here is a sample output of the software:

            Copywriting Course - Amazing Secret Copywriting Strategies of The 15% Conversion Sales Letter

            -Ray Edwards
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            • Profile picture of the author GlenH
              After all the aggravation getting it done, your video looks good Ray....

              Is this the first time you've used a VSL on your web page for this product?

              If so, I'll be looking forward to hearing about how your VSL performs compared to the your written sale letter.

              Anyway, thanks for your input on this thread.

              You were definitely instrumental in getting the developers of Easy VSL to fast track all the bug fixes.
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              • Profile picture of the author Raydal
                Originally Posted by GlenH View Post

                After all the aggravation getting it done, your video looks good Ray....

                Is this the first time you've used a VSL on your web page for this product?

                If so, I'll be looking forward to hearing about how your VSL performs compared to the your written sale letter.

                Anyway, thanks for your input on this thread.

                You were definitely instrumental in getting the developers of Easy VSL to fast track all the bug fixes.
                I tried one before, one of those ugly ones with Camtasia and black text
                on white background PPT slides. But I do not promote this product enough
                to get statistically reasonable results. Now I will test this and see the difference.
                You may call me narcissistic, but *I* stay longer on my VSL page than
                the text page. So I think that the human voice does more to keep
                attention than just reading text.

                -Ray Edwards
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            • Profile picture of the author Oziboomer
              Originally Posted by Raydal View Post

              I love the idea and product output of the software when it works, otherwise
              I wouldn't be fighting with this for so long.
              Hi Ray, I noticed some timing errors in the slide/audio. Is that because of the minimal zoom issue with synching the audio to slides?

              Have there been any new updates to make things better?

              Are you happy with how the updates and support has been?

              Thanks for your comments.
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              • Profile picture of the author Raydal
                Originally Posted by Oziboomer View Post

                Hi Ray, I noticed some timing errors in the slide/audio. Is that because of the minimal zoom issue with synching the audio to slides?

                Have there been any new updates to make things better?

                Are you happy with how the updates and support has been?

                Thanks for your comments.
                Oops! You noticed huh? That means you watched the video to the
                end. Now I don't want to be dogmatic about this but I notice that
                the timing degrades with the length of the video. It seems that this
                happens during the compiling stage--making the slides/video. I will
                do another test today to prove or disprove my theory and let you
                know the results.

                UPDATE: My suspicions were right. The syncing goes off during the
                processing of the final output. My timeline is perfect but after processing
                the off-sync becomes more obvious.


                And yes the support has been responsive.

                -Ray Edwards

                P.S. They need to employ me for their testing team.
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                • Profile picture of the author Oziboomer
                  Originally Posted by Raydal View Post

                  Oops! You noticed huh? That means you watched the video to the
                  end. Now I don't want to be dogmatic about this but I notice that
                  the timing degrades with the length of the video. It seems that this
                  happens during the compiling stage--making the slides/video. I will
                  do another test today to prove or disprove my theory and let you
                  know the results.

                  UPDATE: My suspicions were right. The syncing goes off during the
                  processing of the final output. My timeline is perfect but after processing
                  the off-sync becomes more obvious.


                  And yes the support has been responsive.

                  -Ray Edwards

                  P.S. They need to employ me for their testing team.
                  Thanks for your response Ray,

                  I'm not using easy VSL (yet)...but...

                  I notice a similar problem when we try to cut some live content we've been uploading using Google Hangouts with Video we've been recording on HD Video cameras.

                  Often I'll explain a specific technique about something I'm demonstrating and I hold the example up to a webcam I've got positioned above what I'm doing. I also have either a Go Pro or other camera set for close ups but sometimes the best detail is only recorded via webcam on the live cast.

                  When we go to edit the live cast close up I use a sort of like picture in picture effect it gets out of synch with the HD recording. ( when we're compiling in Adobe Premiere)

                  I was wondering whether the timing between a separate audio that I expect you have made using different software and then combining with a slide created inside Easy VSL.

                  We never seem to have problems when we use all the back-up recordings combined or the backup recordings combined with say a WAV file from a Zoom H4 or similar. It is only when we combine the visual recordings from a hangout or Youtube live with the recordings we've made at the same time in a HD Video recorder.

                  It is like the YT Live runs just slightly slower and you have to make multiple cuts if you try to synch it up.

                  I suspect it is the frame rate they've set as a default inside Easy VSL.

                  Got to thank you again for sharing your trials and frustrations as I am still considering Easy VSL because it looked pretty clean from the demos. Hopefully the team get the bugs ironed out so you and others can benefit and then I might jump onboard although I've never really had an issue using screenflow combined with powerpoint for getting similar results.

                  One thing I have used a lot in my VSLs is some of the stuff you get for powerpoint from Presenter Media. Presenter Media - PowerPoint Templates, 3D Animations, and Clipart Their subscription is pretty good if you need the sort of content they continue to develop.

                  Thanks Ray....might just need you to do some copy for some stuff I've got going on...or at the very least grab your copywriting training.
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                  • Profile picture of the author Raydal
                    Originally Posted by Oziboomer View Post

                    When we go to edit the live cast close up I use a sort of like picture in picture effect it gets out of synch with the HD recording. ( when we're compiling in Adobe Premiere)

                    I was wondering whether the timing between a separate audio that I expect you have made using different software and then combining with a slide created inside Easy VSL.

                    We never seem to have problems when we use all the back-up recordings combined or the backup recordings combined with say a WAV file from a Zoom H4 or similar. It is only when we combine the visual recordings from a hangout or Youtube live with the recordings we've made at the same time in a HD Video recorder.

                    It is like the YT Live runs just slightly slower and you have to make multiple cuts if you try to synch it up.

                    I suspect it is the frame rate they've set as a default inside Easy VSL.
                    Your situation makes more sense for it to be out of sync because you
                    have two different sources of videos. I guess the delay in the streaming
                    video (hangout) would show up against the webcam video--much like
                    watching a live broadcast over the internet to live TV.

                    I recorded the sound using Audacity and imported it into Easy VLS as
                    an mp3. So because it is lined up within the software there should be
                    no sync problems with the final production. That's the only way you
                    can add audio anyway, since you cannot record within the software
                    like Camtasia.

                    I've sent the project and the output file to their help desk so I'll let
                    you know what they say.

                    -Ray Edwards
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  • Profile picture of the author Matt Callen
    For now , Try converting your wav file or MP3 file to be 44000Hz. We are adding the ability to import wav and should be ready in the next update or two.

    You can use Miro Converter to easily do that for free
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  • Profile picture of the author monitizer
    I was in the webinar and it seems most of the issues would be sorted soon.

    I wish there was a way to trim the remaining audio from with in the software... I brought this up to support but they said I have to do it manually.
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    • Profile picture of the author Matt Callen
      Originally Posted by monitizer View Post

      I wish there was a way to trim the remaining audio from with in the software... I brought this up to support but they said I have to do it manually.
      Yeah, right now that's the easiest workaround for achieving that. But this is on the list of things we're doing. We're trying to first make sure that all of the bigger features that are more impactful for the majority of users are added first. Then we'll crank out the other smaller ones real fast.

      thanks!
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      • Profile picture of the author ajaxmike
        It is disappointing to read how buggy this software is. Although Matt is correcting it as quickly as possible, it is clear that there was no beta testing done. Software like this is for a very narrow market so it is typically built by a single programmer in the Philippines, India, or Pakistan where programmers will work for $5/hr. Matt isn't Microsoft or Apple, but he should at least beta test the software with 100 real users.

        It is also shame that a whole bunch of affiliate marketers are promoting this product when it is clear that haven't even used it. Once again, the big guys are more interested in making a quick launch buck than actually using what they recommend. I didn't see any promoters saying the product is buggy as crap, but buy it anyway and eventually the bugs will get fixed.
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        • Profile picture of the author Matt Callen
          Originally Posted by ajaxmike View Post

          It is disappointing to read how buggy this software is. Although Matt is correcting it as quickly as possible, it is clear that there was no beta testing done. Software like this is for a very narrow market so it is typically built by a single programmer in the Philippines, India, or Pakistan where programmers will work for $5/hr. Matt isn't Microsoft or Apple, but he should at least beta test the software with 100 real users.
          Most of the things that anyone is asking about now aren't "bugs", but are features. Not being able to cut out audio at the end of a slide is not a bug, but a feature. Not being able to create a presentation without audio is not a bug, but a feature.

          The bugs that are known have been fixed or there has been a resolution for them that we have given to customers asking about it in our support desk.
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      • Profile picture of the author Oziboomer
        Originally Posted by Matt Callen View Post

        Yeah, right now that's the easiest workaround for achieving that. But this is on the list of things we're doing. We're trying to first make sure that all of the bigger features that are more impactful for the majority of users are added first. Then we'll crank out the other smaller ones real fast.
        Some other features and observations...

        The software is not particularly buggy as updates seem to be working on fixing the issues.

        I purchased the Agency License without taking any of the upsells and it is easy enough to use.

        Two things that are MISLEADING on the sales page however and should be NOTED are:

        1. Stating "Custom Slide background Themes"

        From what I can see there is no way to add a "Custom background" you only have access to pre-loaded themes. - Matt - correct me if I'm wrong.

        NOTE: You can add an image to the slide so there is a work-around but you can't copy and paste that slide to have a consistent background image without adding the image to the new slide.

        This is painful if you want to watermark your presentation as is the positioning of images as there are no alignment functions.

        Sales page states "no need to use other expensive graphics programs" but you would have to create images that fit the slide size outside of EasyVSL if you want accurate positioning and consistency.

        2. Stating "Choose from DOZENS of Custom Fonts"

        There are only 10 fonts included if you don't purchase the upsell.

        What would be good is the ability to add your own Custom backgrounds so you can build on previously developed graphics that are branded to your business.

        Why can't you choose any font from your system?

        At the very least some transparency about these features on the sales page should be expressed as what is there mis-represents the two basic purchase options you list on your sales page.

        EasyVSL sums up what it is if you work within the constraints of the software.

        It is a nice clean dashboard and easy to use but really needs more development work if it is to become really useful.
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        • Profile picture of the author monitizer
          Originally Posted by Oziboomer View Post

          Some other features and observations...

          The software is not particularly buggy as updates seem to be working on fixing the issues.

          I purchased the Agency License without taking any of the upsells and it is easy enough to use.

          Two things that are MISLEADING on the sales page however and should be NOTED are:

          1. Stating "Custom Slide background Themes"

          From what I can see there is no way to add a "Custom background" you only have access to pre-loaded themes. - Matt - correct me if I'm wrong.

          NOTE: You can add an image to the slide so there is a work-around but you can't copy and paste that slide to have a consistent background image without adding the image to the new slide.

          This is painful if you want to watermark your presentation as is the positioning of images as there are no alignment functions.

          Sales page states "no need to use other expensive graphics programs" but you would have to create images that fit the slide size outside of EasyVSL if you want accurate positioning and consistency.

          2. Stating "Choose from DOZENS of Custom Fonts"

          There are only 10 fonts included if you don't purchase the upsell.

          What would be good is the ability to add your own Custom backgrounds so you can build on previously developed graphics that are branded to your business.

          Why can't you choose any font from your system?

          At the very least some transparency about these features on the sales page should be expressed as what is there mis-represents the two basic purchase options you list on your sales page.

          EasyVSL sums up what it is if you work within the constraints of the software.

          It is a nice clean dashboard and easy to use but really needs more development work if it is to become really useful.
          I have also bought the upsell, and I sort of remember that it was mentioned in upsell that we can use system fonts (may be in the video), but it is not getting fonts from my system. Matt, please correct me if I am wrong.
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  • Profile picture of the author cypherslock
    Dude, that's a bit harsh don't you think? I figured I'd give this a shot. Installed it and it immediately updated to 1.0.11. I've noticed a lack of patience with IMer's. Ray on the other hand is quite patient and documents everything so they can fix it. That's the way it should be done. Will say the jab at MS is correct...I'm actually scared of Win10...gonna stick with 7 as long as I can.
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  • Profile picture of the author pilot47
    I think this is just another tool that does the same thing that PowerPoint does or Camtasia does.

    It just takes the process of making videos and selling a few tools to make it easier just as PowerPoint has slides and has transitions for those slides.
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  • Profile picture of the author cypherslock
    True, but this is much faster and all in one program. That's the hook.
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  • Profile picture of the author monitizer
    Version History says 1.0.12

    Downloaded the latest version and received 1.0.11

    There is no notification to update to new version... not sure where 1.0.12 is lost
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    • Profile picture of the author Matt Callen
      We just updated the version history page about 5 minutes before you checked the history page (the text). We're updating the software as we speak.

      It should be ready once the file finishes uploading to the server. You'll be notified in the software when the update is ready.
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      • Profile picture of the author WD Mino
        I just wanted to say something here.

        There is some awfully disrespectful comments in this thread.

        It is highly unfair to slam Matt, call him a scammer and all the rest of it.
        Especially when the person who started the thread just wanted some information on, the additional offers.

        This fellow is not a scammer He has been around for a long, long time as has his brother, I don't know either of them personally but I would really like to see people not resorting to the kind of hurtful remarks made against him,

        If you don't like the product, o.k. don't buy it if you bought it and it doesn't meet your needs, ask for a refund.. check reviews out, whatever, but please don't rip someone apart because people can read these things and suddenly think the exact opposite of how this person really is.

        Even if the product has issues which clearly there has been, it doesn't give anyone a license to defame the man. At least he is here, responding and I gotta say, how he has dealt with some of you is downright amazing. Hat's off Matt

        Best,
        -WD
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  • Profile picture of the author cypherslock
    So f'ing this WD! Agreed, far too many whiners. I thought this was the WARRIOR forum, not the WHINER forum. Matt and Co. have a solid product period.
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  • Profile picture of the author moneymarker
    @ Matt...any coment of Oziboomer post? #44
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  • Profile picture of the author monitizer
    I agree to it, these guys are doing really great job.. and each an every update is awesome.

    I had dumped some text and wasn't able to create slides as the software turned not responding as soon as I initiated conversion.

    But let me tell you I just updated to 1.0.15 and that’s a gansta.... wow man it took hardly 3 seconds to update my presentation to latest version and created 583 slides in just 3 - 4 seconds... I wasn't erecting it man that’s epic

    Support is awesome, and even the software developer gets involved if there is some issue that support is unable to entertain.

    All in all, it’s a masterpiece and guys behind this are amazing... keep up the good work guys
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    • Profile picture of the author legrandbagley
      After using VSL for several days, I'm inclined to request a refund. I'd like to give them time to fix everything, but ultimately I believe Explaindio will be the better value anyway.

      -The only main advantage I see is that it makes it very easy to make simple text-only VSL. The feature I don't see anywhere else is the ability to quickly match slides to the audio. Maybe there's something out there that does this for you?

      -My original idea was to do a mix of sketches/images/video and the text slides. Explaindio can do it all. EasyVSL may add a video import option later on. Again, the feature I'm not seeing is the ability to very easily mark slide 1 ends here, slide 2 ends here in sync with the audio when playing.

      -I would keep the software just to do that, but I don't have confidence it will get to good enough to be worth my time, even if it was free of charge.

      The above is my more logical thoughts. My emotional response/gripes are:

      -I will probably never do business with mark or matt again. If I do, I will triple-vet them and read reviews such as the one from Brett Rutecky (google him, he's truly honest and a little brutal in a good way). Wish I would have found it before I bought. To release a product that doesn't do what it's supposed to is bad form. To show what it will do in a sales video, then have fine print later saying it's coming soon is bad form. Like many, I just assumed it would do what they said it would in the video.

      -I used to work for a software company. I know there will be bugs. But to release something that doesn't allow you to do the basics of what it's advertised for is inconsiderate to the user. I've made several videos, and had the problems the other reviewers mentioned. I've had to reinstall several times. The update process is buggy, and often locks the user out until they restart their computer.

      -Most of the upsells strike me as being a little greedy. You can't edit your background. If you want to have more than a few backgrounds, you need to upgrade. Most programs out there let you set whatever background you want.

      -To all the defenders:
      Are you defending this product after using it yourself?
      Are you defending b/c you are an affiliate with them? As a subscriber to several lists, this is a good litmus test for me. If someone is promoting anything without trying it out themselves, if they still side with the product creator instead of listening to what the users are saying, that's a good sign I need to stop paying attention to those "gurus" or marketers.
      Do you think it's acceptable to release a product that does not really function as it should, and to waste everyone's time, hoping it will be fixed later?

      I've wasted at least 2 hours trying to make a video, but run into different glitches. Things like not being able to edit all slides at once or change the font in the slides. The text crowding error mentioned above. The cost was fairly low, but about the same cost as better options like I mentioned above. The main issue for me is the time waste. Writing this as therapy after having another go at it today.
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  • Profile picture of the author MagicD
    I might as well provide my 2cents.

    I bought this product yesterday. I also took the first upsell - fonts and graphics. I might take the software up sell, another time. After reading the mixed reviews here. I thought I might as well give it a ride. Worse case I have the refund policy.

    The instructions were very simple to follow. I downloaded the software, inputted my script and sync each audio to where it needs to be.

    In the preview, I must say it was out of sync and kinda off putting and frustrating. Once it was coded and finished, the final outcome was very different to the preview (dont know why), much better and syncs very well I must say.

    The only snag I believe is when am at the audio and decided to track back to the slideshow editing part to change how its viewed (fade up, slide right) it wouldn't let me publish the video.

    So I decided to clear the audio markings and attempted to do it again. Still failed..

    I will in form the guys about this later.

    But other than that, I think this is a super time saver. Personally I think it worth the money.
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    • Profile picture of the author WD Mino
      Hi legrand,

      I will comment to you so you can have some understanding of what I said
      -To all the defenders:
      Are you defending this product after using it yourself? No
      Are you defending b/c you are an affiliate with them? No
      <snip>
      Do you think it's acceptable to release a product that does not really function as it should, and to waste everyone's time, hoping it will be fixed later? No

      I do however find it totally offensive that anyone who has not a reputation for scamming people would suddenly be called one. The man has come in, I have not seen Mark do so but I know enough about this fellow to stand up for him.
      The product obviously has issues, That is not disputed. It should have had much more testing, that is not disputed, but you don't realize the damage that can be done to someone calling them a scammer, He is not a scammer. He also is not the sole creator of this product.
      That is why I posted, He doesn't know me and I don't know him I know of him and what he has done and therefore I know he is not a scammer so I firmly stood up for him. He probably knows of me but I have no dog in this fight
      If you think that is bad , so be it. I would hope someone would have the decency to do the same for you or myself for that matter.

      Best,
      -WD
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      • Profile picture of the author legrandbagley
        Fair enough, WD. I appreciate your comments and attitude.

        I used to work in the software industry. There's always a tug of war between marketing/sales and engineering. Engineers want more time, marketing wants to sell it now. My opinion is that the marketing side of the coin won out and started selling something before they should have. I personally wasted a lot of time and frustration on it.

        Maybe EasyVSL will get better down the road. I'm waiting another week before requesting a refund to see where they are at, but my guess is it won't be a viable competitor to some of the other programs out there for a while, or worth my time on it. I still love the concept as it was presented. For now, I'm using Explaindio instead. It takes a bit longer, but has more robust feature set and is still pretty easy to use.
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        • Profile picture of the author ronr
          Got this at the beginning of the month and although I noticed a few problems with the first version it keeps getting better and better. I hope they keep improving it.

          I used to make Vsl's with Powerpoint and Camtasia and frankly I hated the process because it was so time consuming.

          The ability to paste in my text and upload and sync the audio makes it so much easier and faster that I can make a (mostly text with audio) VSL in a fraction of the time it used to.

          I now find it actually enjoyable to do .

          Ron
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          • Profile picture of the author Carlos Tabora
            Originally Posted by ronr View Post

            Got this at the beginning of the month and although I noticed a few problems with the first version it keeps getting better and better. I hope they keep improving it.

            I used to make Vsl's with Powerpoint and Camtasia and frankly I hated the process because it was so time consuming.

            The ability to paste in my text and upload and sync the audio makes it so much easier and faster that I can make a (mostly text with audio) VSL in a fraction of the time it used to.

            I now find it actually enjoyable to do .

            Ron
            I've enjoyed using the software too. Definitely a lot less intimidating to creating a VSL than using Powerpoint. But I wish they had a roadmap or timeline for the new updates they promised to implement with the software like API Bunny integration, etc.

            I am happy with my experience with the software though.
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  • Profile picture of the author WD Mino
    Thanks Ron,

    Just goes to show why scammer should not be used lightly. Way to go Matt I knew all would be well.
    Keep going man people will stand up as you have seen. Don't let this stuff get to you

    -WD
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  • Profile picture of the author xlfutur1
    I purchased today but could never get the software to install. When it starts up, it says "server could not be reached. Retrying in 15 seconds". I uninstalled, then reinstalled and got the same thing. Looks good and I was hoping for the best, but I think a refund is in order at this point.
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    • Profile picture of the author ronr
      Contact support. They've been good about getting back to me.

      Originally Posted by xlfutur1 View Post

      I purchased today but could never get the software to install. When it starts up, it says "server could not be reached. Retrying in 15 seconds". I uninstalled, then reinstalled and got the same thing. Looks good and I was hoping for the best, but I think a refund is in order at this point.
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  • Profile picture of the author christianS
    I have mixed feelings about this. It looks like the vendors have good intentions but the execution isn't right and it's what we see with many launches.

    The quality of the product does not match the marketing. If there are so many bugs in the software (and I do mean bugs and not missing features as you can read in this thread or in the reviews of Brett Ruckety or Mike from Main) then the product is not ready for shipping. It's not beta or charter, it's alpha software.

    Multiple restarts, random errors and audio not syncing up with the video are really not a good sign.

    Alas, I just purchased it, hoping two months in those issues have been addressed. And you know what? I can't even install the app (getting an error while running the installer). I am disappointed but not surprised.
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    • Profile picture of the author Bentley74
      I just grabbed this last night.
      I'll be honest - I thought the upsells were bordering on ridiculous (as were the tactics used when upsells were skipped). Yes, it may result in a lot more profit, but I can't help but think it will have a negative impact on overall trust and goodwill among customers (but maybe I'd just an idealist. I dunno).

      The software itself looks awesome - I suspect it has been tweaked quite a lot since it was first released.

      Only thing (so far) that doesn't seem to be working for me is the animation. No matter what one I choose (whether individual slide or in bulk) the text just appears normally.

      UPDATE: I must say that support response time is awesome. I received a reply WHILE I was typing this (lol). It seems animation does work - just not in preview. I've now added this to my wishlist below

      Some things I'd love to see added in coming weeks/months
      - ability to add your own background templates
      - ability to bring graphics to the front or push them to the back (NOTE: You can basically do this now based on the order the elements are added - but would be nice to have the flexibility to switch things around once added if need be, rather than deleting and re-adding)
      - font size increase just by dragging the text window bigger
      - option for voice AND music tracks (sounds like this one is planned)
      - ability to quickly preview individual slides (like in Powerpoint) so I can see how animations look (obviously they would need to work first - haha) - not being able to preview animations at all is a REAL limitation in my mind (and ironic given how much time the program can save otherwise)
      - option for different sizing (not forced to use 1280x720)
      - more training videos (maybe showing different kinds of videos being made etc)
      - might be cool to have option to add various additional effects (drop shadow, glow etc)
      - just generally, I REALLY hope these guys over-deliver with the promised updates and roll them out quickly

      Something I really LOVE (that drove me up the wall with VideoMakerFX) is the ability to emphasize individual words (with bold, diff colors, underline etc). It's a small thing but hugely important in my mind!

      As it stands, I am really happy with the purchase - bare minimum, I know I can create some nice marketing (and even educational) videos with this program so much more easily than with powerpoint and camtasia - and I think they will even look a lot better!

      Please keep working on this guys!
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  • Profile picture of the author Bentley74
    Actually just realized the "animations" are just transitions. Would be great if we could have the option to have text and images to come in (again, like can be done in powerpoint). Obviously, not all the silly twirling and flashing ones are needed - but even just to have images drop down/side etc would be great.
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  • Profile picture of the author xlfutur1
    Although I had trouble installing, now that the software is working, I have to admit I like this software ALOT.

    I'm sure Matt has been bombarded with requests, but if EasyVSL could incorporate some of the functionality of Youzign, that would be absolutely awesome.

    As it is now for graphics, EasyVSL requires you to have a picture file on your computer and you upload from there.

    With Youzign, Pixabay integration allows you to search using any keyword and dozens of graphics are available quickly. If this software had quick graphics implementation it would be absolutely killer.

    The importing of text is terrific and saves a ton of time, but graphics are important in videos and being able to quickly search and insert photos saves a bunch of time. If the folks at EasyVSL can continue to improve on this with user suggestions, it will be hands down the easiest and quickest video maker available.
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  • Profile picture of the author monitizer
    Its amazing and improving
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  • Profile picture of the author jasculs
    I have it and played around with it a bit. It's very limited compared to using powerpoint and camtasia or screenflow.
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  • Profile picture of the author MusicMinCoach
    Hey guys,

    I bought Easy VSL around the time it launched, and I just got around to trying to use it. For me it was a great fit, as all I really wanted to do was create text-based videos with my voice reading along.

    However I haven't been able to get past the initial opening screen. I can choose "Start From Scratch" "copy and paste", but that's as far as I can go. Anything I click after that freezes the whole thing. I get the spinning circle and the (not responding) error. I have to close it after that.

    I sent a support ticket. The initial response came the next day, but all it said was "did you install Adobe Air first?" I responded that I did, and I also tried uninstalling everything and re-installing. That was was 2 days ago and I haven't heard back.

    I actually came to the forum to see if anyone else was having a similar problem, or maybe find someone affiliated with the software. I'd really love to have it work though. I tried doing a text video with Video Maker FX and gave up in frustration. It is really not easy to get those synced with your voice. I hope I can get this fixed, but I really don't want a 2 week long support conversation with a one-line response then a 2 day wait.
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    • Profile picture of the author GlenH
      HI Matt,

      I wonder if I can make a suggestion..

      I know you have an auto-updater integrated in Easy VSL, but it would be a great idea if there was a note that came with the update (or separate web page) where you set out all the changes that happened with each update.

      That way users know what issues have been fixed or updated, and what new functions were added.

      As there have been so many updates, it would make it a lot easier to know what issues were fixed or new functions added.
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      • Profile picture of the author Matt Callen
        Originally Posted by GlenH View Post

        HI Matt,

        I wonder if I can make a suggestion..
        Yeah, we love suggestions. It's one way how we make the software better for our users.

        ... it would be a great idea if there was a note that came with the update (or separate web page) where you set out all the changes that happened with each update.
        We actually already have this in place. Just login to your members area and view the Version History. Or here's the direct link: http://easyvsl.com/members/version-history/ (must be logged in to view this)

        thanks!
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        • Profile picture of the author GlenH
          Originally Posted by Matt Callen View Post

          Yeah, we love suggestions. It's one way how we make the software better for our users.



          We actually already have this in place. Just login to your members area and view the Version History. Or here's the direct link: Version History &mdash; (must be logged in to view this)

          thanks!
          I'm just wondering when you add a new 'version history description' can you describe in more detail what to updates /fixes are and what they do.

          For example:

          I have no idea what..Slide Restrictions Mechanism- Auto-Align Slides - audio inserting - audio marker are.

          * Bug fixes: - audio marker

          v. 1.3.12:
          * Bug fixes:
          - audio freezing
          - audio insterting

          v. 1.3.11 :
          Release Notes:
          * New Features:
          - Slide Restrictions Mechanism
          - Auto-Align Slides
          * Bug fixes:
          - audio snapping
          - audio publish
          - import presentation

          The only way to find out about how these fixes /new functions work, is by accident.

          Mainly it's having a better description of the 'new' features, more that 'bug fixes'

          I hope you see my point
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          • Profile picture of the author OliviasDad
            When this first came, I really wanted it to work, because in principal it's something that I've always wanted to be able to do.

            However, during it's launch and subsequent relaunch, it just kept getting bad reviews from so many people.

            So I ignored it and then eventually forgot about it.

            Recently I remembered it and searched for this thread again.

            After reading it, I got the impression that they finally cleaned up enough of it to make it worth looking it.

            And so I bought it this past week and took it for a test drive.

            Pretty good.

            I was able to create the slide I wanted to do, sync up the audio to the slides, and then was able to get it to create a video without really any troubles.

            If VSL creation is something you do, I would say that now this program is good enough to be worth the money you would pay to get it.

            So far I haven't had any problems with it and I've created 5 different VSLs with it since I got it.

            Cheers!
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  • Profile picture of the author MusicMinCoach
    Hey Matt, I still haven't heard anything since I responded last week with all the info you asked for man. I want to be patient because I'd really rather have the software than a refund. But this ticket has been open for a long time. Please have someone send me a progress update on my ticket buddy. Even "we're working on it" is better than no response at all.
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    • Profile picture of the author Matt Callen
      Originally Posted by MusicMinCoach View Post

      Hey Matt, I still haven't heard anything since I responded last week with all the info you asked for man. I want to be patient because I'd really rather have the software than a refund. But this ticket has been open for a long time. Please have someone send me a progress update on my ticket buddy. Even "we're working on it" is better than no response at all.
      I just checked, and we responded to this ticket. I'll hit you up with a PM and we'll try to figure this out.

      thanks

      Matt
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  • Profile picture of the author MusicMinCoach
    Thanks Matt,

    I got your pm and replied. I can't see my response on my end so hopefully you got it. Thanks for the prompt reply.
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    • Profile picture of the author sprawl5
      Hi,

      Can you move an EasyVSL license from one computer to another?

      If so, do you just uninstall on the first system, and then install on the second system... or is the process more elaborate?

      Thanks.
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  • Profile picture of the author Matt Callen
    You get up to 3 installs of EasyVSL, so you shouldn't have a problem with installing it on the 2nd computer and using your license key. If you do have issues, please email us at support [AT] easyvsl.com

    thanks!
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  • Profile picture of the author Defacto
    Anyone have anymore updates on EasyVSL? I was thinking of buying it until I saw this thread. Just wanted to hear from some customers if they had fixed the bugs yet...
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  • Profile picture of the author Matt Callen
    Hi,
    I'm one of the co-creators of EasyVSL, so I thought I'd chime in here to let you know that this is an extremely old thread, so you can basically ignore all of the "bug" mentions that are old and dated here. We have an extensive version history that goes from version 1.0.0 to version 1.3.10 (basically about 40 updates since we first released the software.

    All of the known bugs are gone, and we have been working on adding unadvertised features that have been requested by our members/users. So once you become a user, feel free to email our support and let us know if there are any feature requests that you have, and we'll do our best to get it added to the software.

    This is the #1 reason that our VSL software is the top VSL software online... we listen to our customers.

    thanks
    Matt
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  • Profile picture of the author pteam11
    [DELETED]
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    • Profile picture of the author Matt Callen
      Hi,
      This is absolutely not true. There are some OPTIONAL upgrades that you can purchase, but 100% of what is advertised on the homepage at www.easyvsl.com is what you get w/ the purchase.

      Some of the optional upgrades are additional graphics, cartoon characters, background music files, background themes, etc... Or the option to get an Agency license if you want to create videos that you can sell to your clients, as opposed to videos that you use for your own business.

      I'm not quite sure why you thought that what you purchased is not what was advertised.

      thanks for being a valued member,
      Matt

      ps if you have any questions at all or tech issues, please hit us up at http://support.digitalkickstart.com (EasyVSL Department)
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  • Profile picture of the author Brad Callen
    Always someone to come in and make something up.

    Originally Posted by pteam11 View Post

    Any one its having problems with refunds?
    I think what you meant to say was:
    I always buy stuff and immediately ask for refunds, and was wondering if anyone else also rips off product owners?

    My advice would be to use the software to create a compelling VSL. Then start sending traffic. If your copywriting is any good, you'll make your investment back in a couple of minutes.

    Brad
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  • Profile picture of the author cypherslock
    Wow...for $27 for the upgrade you get a TON of new features. I'm very impressed. Can't wait to couple this with ScriptDoll
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  • Profile picture of the author Info-seeker
    I've experienced a lot of problems with version 1 (like all my presentations vanishing completely) so I upgraded to version 2 - hoping there would be no more bugs.

    I should be so lucky.

    No sooner had I upgraded to version 2.0 I was asked to update to 2.0.3 which I clicked 'yes' and then the program crashed.

    I restarted the program and it asked me to update again so I clicked 'yes' again and sure enough - It crashed again. And Again. And again.

    I've lost count of how many 'critical error - please restart' messages I've seen.

    I must admit the tech support were very quick to respond, but not particularly helpful. All I kept being told is to make sure I deleted all the files from version 1 - which I had done.
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  • Profile picture of the author Info-seeker
    I decided to redo my whole presentation as the previous one vanished without trace (took me the whole day)

    So I've just downloaded version 2.0.6 (to rid of bugs) - Great!

    I imported 27 minutes of audio to start matching up with my slides and barely 2 minutes into it - it crashed 4 TIMES. I shit you not.

    Call me demanding but I kinda expect the product to do what it's supposed to do and didn't expect to be spending as much time logging tickets as I do going to the toilet.

    Ticket logged. Again.
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    • Profile picture of the author LList
      I bought EasyVSL when 2.0 came out, but just got around to installing it yesterday. Unfortunately, there are still issues. I wrote support about the following:

      1. On their "Working Inside of the Timeline" training video, they show you are able to right click on an audio in the timeline and a box pops up with two options: Split and Remove. In real life, there is only one option & it says Remove only.

      I wrote to support stating I was a new user, I have 2.0 and this is my issue. I got a one line answer telling me that they didn't understand my question and to make sure I had installed 2.0 and not 1.0. Frustrating, they didn't address the specific issue.

      Next, I took screenshots to show them what their video showed and then what my desktop version showed. Zero response.

      I continued with creating my video and came up with other issues:

      2. Their training video shows that you can "drag out" an audio file so it matches the length of your other audio file. For example your video narration audio may be bigger than your background music audio. I tried to use this "feature" just to find there was no ability to "drag out" background audios to match my speaking audio - as their training video shows is possible, but in real life it is not.

      3. Once video is renders, the program freezes. I had to uninstall and re-install to fix this issue. Still haven't received a response on why this happened and if it will continue to happen.

      4. There are no instructions on HOW to UPLOAD this rendered (complete) video to YouTube. I have uploaded many of my Camtasia video's to YouTube, so I know how to do it, but their rendered file is not an accepted YouTube format. I've asked for instructions on how to do this, which I'm surprised is not on a video training. Still no response.

      One more item I've just noted (and in fairness haven't mentioned in a support ticket - because they aren't responding anyway) - I went to a lot of trouble to create slide animations on each of my slides, NONE of them work.

      I'm very surprised that there are still these levels of issues. I'm also surprised that their support isn't all over responding to my questions when these are all simple issues that should be addressed.

      If anyone else has had these issues and have found a solution, please let me know. The biggest one right now for me is how to upload to YouTube. Thanks!
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      • Profile picture of the author Matt Callen
        Hi, thanks for the messages. In the future, if you can keep all support type questions in our support desk, that would be really helpful, both for you to get a faster reply, us, and this forum in general.

        http://support.digitalkickstart.com


        Originally Posted by LList View Post

        1. On their "Working Inside of the Timeline" training video, they show you are able to right click on an audio in the timeline and a box pops up with two options: Split and Remove. In real life, there is only one option & it says Remove only.
        Please make sure that you have moved the timeline playhead (i.e. position of the line where the audio is playing) to the location on the audio file where you want to Split the audio. If the playhead is at the very beginning of the audio file, then you will not see "Split" because it cannot split the audio file at that location.

        Originally Posted by LList View Post

        2. Their training video shows that you can "drag out" an audio file so it matches the length of your other audio file. For example your video narration audio may be bigger than your background music audio.
        Yes, you can drag an audio file longer or shorter... HOWEVER, you must also keep in mind that you cannot drag an audio file longer than the original time of the actual audio file. For example, if you have background music that lasts 60 seconds, and at the end of that 1 minute, the audio ends, you cannot "add time to it"... That is, you cannot change a 60 second music file into a 75 second music file . What you could do is Add another Audio File (i.e. the same original music file), and then drag it to the end of the first audio file. Then, the music will essentially start over... and if you have excessive music at the end (i.e. your voiceover audio ends, but you still have remaining music background), you can drag that music background audio file to be shorter, and end sooner.

        Originally Posted by LList View Post

        3. Once video is renders, the program freezes. I had to uninstall and re-install to fix this issue. Still haven't received a response on why this happened and if it will continue to happen.
        This issue was fixed for you, which is why you had to reinstall.

        Originally Posted by LList View Post

        4. There are no instructions on HOW to UPLOAD this rendered (complete) video to YouTube. I have uploaded many of my Camtasia video's to YouTube, so I know how to do it, but their rendered file is not an accepted YouTube format.
        The Rendered file that is published by EasyVSL is an MP4 file. This is fully supported by YouTube. I'm not sure what you mean by "their rendered file is not accepted by YouTube. This is totally not true. It's an mp4 file.

        Here is a step by step way to upload to YouTube...

        Step 1: Publish your video with EasyVSL (Publish button is on the Timeline step).
        When publishing from EasyVSL, it will create an MP4 file (this is your video file). On the publish step in EasyVSL, you will be able to "Choose a Directory". From there, make sure you remember where you chose because this is where the mp4 file will be saved.

        Step 2. After publishing is finished, go to https://www.youtube.com/upload in your browser. If you're not already logged into your YouTube account, login.

        Step 3. Upload your video by clicking the big UPLOAD button on the youtube page https://www.youtube.com/upload.

        Step 4: Browse for your video mp4 file that you just published from Step #1 above. Choose this file to upload.

        Step 5: Follow the instructions on the YouTube page, change title, description, etc... and then Save/Publish those settings there in YouTube.


        On a side note: Very soon, we'll be releasing a feature to auto-upload to YouTube from directly inside of EasyVSL. But for now, these steps above are easy and can be done to successfully upload your video.


        thanks
        Matt
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  • Profile picture of the author namjadyz
    [DELETED]
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  • Profile picture of the author successkid
    The slides aren't marked properly... still had adjust them.
    Not easy after all.
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    • Profile picture of the author Matt Callen
      Originally Posted by successkid View Post

      The slides aren't marked properly... still had adjust them.
      Not easy after all.
      This is very vague. The slide syncing works perfect, so this is probably a user-specific issue (if any).

      If you submitted a support ticket, please PM me the ticket ID and I'll check it for you. If you didn't, then please do here: http://support.digitalkickstart.com

      thanks
      Matt
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      • Profile picture of the author Info-seeker
        There is DEFINATELY a syncing issue.

        My video presentation is approximately 23 minutes in length - 364 slides in total.

        I upload my audio and start syncing the slides to the audio. Very easy - just click on the slide just to synch the sentence for that slide. One after the other... so far so good.

        Very responsive - click on the slide, the slide shows a green tick so confirm it's synced.

        BUT...

        After a few minutes the syncing is VERY slow to respond... to the point where there's a 3 second delay from when you've clicked on the slide to when the green tick appears.

        So now I have to time it in such a way where I have to click on the next slide 3 seconds before the audio for the last slide has finished so it syncs. Very time consuming.

        But even then, the delay becomes so slow it eventually crashes.

        I've sent logs, presentations, screen-shots, video recordings and even shared my screen with the head developer (Maxim) but still no joy.

        This has been going on for months...

        It's actually a very good product... if it syncs.
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        • Profile picture of the author iMassMarket
          Originally Posted by Info-seeker View Post

          There is DEFINATELY a syncing issue.

          My video presentation is approximately 23 minutes in length - 364 slides in total.

          I upload my audio and start syncing the slides to the audio. Very easy - just click on the slide just to synch the sentence for that slide. One after the other... so far so good.

          Very responsive - click on the slide, the slide shows a green tick so confirm it's synced.

          BUT...

          After a few minutes the syncing is VERY slow to respond... to the point where there's a 3 second delay from when you've clicked on the slide to when the green tick appears.

          So now I have to time it in such a way where I have to click on the next slide 3 seconds before the audio for the last slide has finished so it syncs. Very time consuming.

          But even then, the delay becomes so slow it eventually crashes.

          I've sent logs, presentations, screen-shots, video recordings and even shared my screen with the head developer (Maxim) but still no joy.

          This has been going on for months...

          It's actually a very good product... if it syncs.

          Exact same issue. I don't believe Easy VSL is capable of rendering any presentations of considerable length. I have tried on four occasions over the last few days to create a 500 slide presentation and it ALWAYS crashes. The last time I tried I was 16 minutes in thinking it may just work - no luck.

          Worse part, every single time it crashes it loses ALL saved presentations.

          This may be a useful software for short presentations but none that I have tried. When entering a 500 slide presentation it takes about an hour to get all the slide lengths adjusted and then on to adding the sound, syncing the audio and BAAM! It crashes and no matter how many times it's saved or how many copies of the same file I make - they ALL disappear into no mans land.

          So I double checked the log files to see where these files were being saved and tried it again. I enter the slides, add the sound file, save, exit and make 2 copies of the same file. Go back into software and start syncing. Of course it crashes. I open software back up and ALL presentations are lost. I check log files, find directory listed in the log file and imagine that - no data exists - AGAIN.

          Absolutely useless and frustrating as heck.

          It's definitely a problem in the software as the computer I have this installed is capable of running multiple creative cloud programs simultaneously without any issues whatsoever.

          Sad thing is I waited until v2 came out thinking all the bugs would have been worked out by then.
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          • Profile picture of the author Matt Callen
            Originally Posted by iMassMarket View Post

            It's definitely a problem in the software as the computer I have this installed is capable of running multiple creative cloud programs simultaneously without any issues whatsoever.
            Hi,
            Can you please send me the support ticket ID number that you received after submitting a ticket at http://support.digitalkickstart.com and I will check this out. This is definitely a user-specific issue, so we'll need to give you some personal attention on this one.

            Please PM me.

            thanks
            Matt
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            • Profile picture of the author iMassMarket
              Originally Posted by Matt Callen View Post

              Hi,
              Can you please send me the support ticket ID number that you received after submitting a ticket at Support : Support Desk and I will check this out. This is definitely a user-specific issue, so we'll need to give you some personal attention on this one.

              Please PM me.

              thanks
              Matt
              I PM'd you and also received a reply from your support desk. However, in the meantime I found the backup directory where the presentations were stored. I then zipped up the files and was able to import my past projects into the software.

              I will let your support desk know if it crashes in the future. At least I know my presentations were not lost, just not sure why the software was not loading them after crashes.

              Anyhow, beside the problem I experienced, I like the software as it is quicker and easier than working with PPT. Sure you have more options in PPT but those options tend to slow you down when you want to get something up and going in a hurry.

              Thank you and your support team for the quick replies.
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  • Profile picture of the author Matt Callen
    Thanks for the update. We'll do our absolute best to give your issue personal support since it's obviously something unique to you.

    Matt
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  • Profile picture of the author Info-seeker
    *Update*

    My presentation renders without crashing - great.

    But there's still the syncing issue.

    The syncing is perfect on the timeline but there's a 0.5 second delay with the rendered presentation.

    I pay someone on fiverr.com to re-sync.

    Not exactly ideal but it works.
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    • Profile picture of the author iMassMarket
      I just wanted to pass along an update about my experience and the issues I had with easyvsl.

      For one, all my issues have been fixed. Several updates to the software were made that corrected the problems I experienced.

      Secondly, I couldn't be happier with their support. They were fast and efficient fixing each issue I had.

      Lastly, easyvsl makes it easier to complete long vsl's (30, 40, 50 mins) compared to a ton of other software options out there. And I think I have tried and used virtually ALL of them.

      All my issues were fixed in a few days, but I have been a little busy lately to come on here and post a update. However, I hate it when I read posts where something is wrong, doesn't work right etc. but the op never returns to tell what happened if anything, So here I am.

      Kudos Matt... and kudos to your team. I appreciate all their hard work and for producing a simple software that does what it says and saves a ton of time.
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  • Profile picture of the author Matt Callen
    Very happy to help!

    thanks for the nice comments

    Matt
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    • Profile picture of the author Dayne Dylan
      Just curious if everyone here still recommends EasyVSL or if there are other VSL programs that are just as good or better?

      I'd love to hear your feedback...

      Thanks!
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