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aweber no longer works in Firefox Browser

by softstor
24 replies
It looks like aweber has released new update and locks up my Firefox Browser. Anyone else have this issue?
#aweber #browser #firefox #longer #works
  • Profile picture of the author Michael Shook
    Mine seems to be working no problem. They gone to a newer more mobile looking design but everything still works for me. I am on my desktop.
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  • Profile picture of the author Matthew Trujillo
    My suggestion to you would be to contact Aweber and let them know about your problem, if not just wait it out. They may be unaware or may be going through site maintenance. I personally haven't had any problems.
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  • Profile picture of the author softstor
    It locks up the firefox browser as soon as you change the list in the top pick list.
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    • Profile picture of the author iAmNameLess
      Originally Posted by softstor View Post

      It locks up the firefox browser as soon as you change the list in the top pick list.
      Looks like it's working fine for me.
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    • Profile picture of the author Multimedianaire
      Originally Posted by softstor View Post

      It locks up the firefox browser as soon as you change the list in the top pick list.
      Don't let anyone else here try and make you think you're crazy ... I have the exact same problem. Firefox freezing up when I try to change the list from the top dropdown menu. It started doing that a couple of weeks ago.
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      • Profile picture of the author lifetime
        [DELETED]
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        • Profile picture of the author GlenH
          Local browsers issues can be a real problem.

          IE is usually the main culprit.

          I have a number of web based software apps. I sell, and this can be an ongoing problem. And it's a tough one to fix.

          Aweber will probably tell you to use another browser.
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    • Profile picture of the author rajhu
      Originally Posted by softstor View Post

      It locks up the firefox browser as soon as you change the list in the top pick list.
      I've been having the exact same problem for many months now. Ever since they made some changes to their interface it has not worked properly in Firefox.

      Roger
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  • Profile picture of the author Aussie_Al
    I use aweber daily with firefox with no problems

    that said my firefox at home has problems now that it never had before - have you considered Firefox is the problem not aweber?
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  • Profile picture of the author Mark Singletary
    Don't know why but I can't edit messages in IE today but Chrome is okay.

    Mark
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  • Profile picture of the author Randall Magwood
    What version of Firefox are you using? Do you have any add-ons that could be preventing you from accessing the site? It might be something on your end... my firefox is working well with Aweber today. In the meantime, switch browsers for the Aweber task and get your work in.
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    • Profile picture of the author AnniePot
      After much indecision I finally gave up of Firefox just before Christmas, and I'd been a faithful user for many years. They were implementing way too many upgrades: some were conflicting with other programs and some meant that add-ons I depended upon no longer worked.

      I switched to Chrome and so far, I'm extremely happy. Operation is fast and smooth, and best of all, no notifications about urgent upgrades that MUST be implemented.
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  • Profile picture of the author patriciajohnson693
    [DELETED]
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    • Profile picture of the author discrat
      Iam a Firefox regular and NO problem here either !!


      - Robert Andrew
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  • Profile picture of the author greenowl123
    My Aweber account is working fine for me with Firefox today.... hope you get it sorted out.

    Follow Randall`s advice above...
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  • Profile picture of the author Kim Phoenix
    I have been having the same problem since February or so.
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  • Profile picture of the author knector
    I have the same problem to, it also made some parts of wordpress editing slower (but only with roboform installed, strange) so I have also made the switch to Chrome.
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  • Profile picture of the author tkulzer
    I would encourage everyone in this thread assuming what AWeber would say to please contact our team so we can provide direct help on your specific instances or problem. Our friendly team is here to help, please take advantage of that if you're having a problem.

    We fully support all popular browsers, including Firefox.

    * https://help.aweber.com/hc/en-us/art...er-Compatible-
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    Tom Kulzer
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    AWeber Communications, Inc.

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  • Profile picture of the author Vasilev
    anyone found a fix? mine started freezing just today... and I really don't want to use chrome
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  • Profile picture of the author Vasilev
    I guess no one cares... support told me to disable roboform or use Chrome, well thanks, that fixed it LOL.

    Now I have to use Chrome for switching and then go back to FF. Not too happy with this.

    hey Tom, are you planning on fixing this for people who want to use roboform and Firefox or not?
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  • Profile picture of the author knector
    So I guess it's confirmed, that Aweber don't work in Firefox if Roboform is installed, since Roboform work on all other sites, it might be Aweber's site that have the problem. I can't believe it's been 8 months without a fix.

    (It's a little easier now, since you no longer need to restart Firefox when disabling Roboform.)
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    • Profile picture of the author tkulzer
      Originally Posted by knector View Post

      So I guess it's confirmed, that Aweber don't work in Firefox if Roboform is installed, since Roboform work on all other sites, it might be Aweber's site that have the problem. I can't believe it's been 8 months without a fix.

      (It's a little easier now, since you no longer need to restart Firefox when disabling Roboform.)
      knector, if you're having issues please contact our Customer Solutions team so they can look at your specific setup and trouble shoot. A forum isn't a good place to do that.

      I can can assure you that we have thousands of customers that access AWeber with Firefox successfully every day. I've also personally tested Firefox w/ Roboform and had it work with AWeber. Please contact us so we can look at your specific account and figure out what might be happening.
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      Tom Kulzer
      CEO & Founder
      AWeber Communications, Inc.

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      • Profile picture of the author BenShaffer
        Hi Tom,

        Not really sure where else to contact you.

        There is currently a major bug in aweber that you can't copy a message and get it to send to the same multiple lists of before. This is after the latest update in the last few days.

        I spoke to CS and she said that you aweber is aware of it.

        What I am trying to find out, is if this is something that will be fixed and an approimate time-frame.

        As each email goes out to (many) multiple lists, there is no way time-wise that I can check each list every time that I send an email out. Therefore, I am unable at present to send out broadcasts with aweber.

        This is the response that I got:

        Stacy K.: There is not a projected time other than ASAP.
        Me: So, no-one in the company knows even approximately how long it will take?
        Stacy K.: They do not.
        Me: Are you serious?!
        That worries me.
        Stacy K.: I apologize for making you worry. Unfortunately, that is the best time frame I can provide

        If I knew whether it was an hour, day, week, month or year, this would help me make decisions, but at present I (and all other customers) are in the dark.

        Would appreciate if you could let us know of an approximate time-frame.

        With much thanks,

        Ben Shaffer
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        • Profile picture of the author tkulzer
          Ben,

          I'm available at tomk @ aweber any time.

          I really appreciate your feedback. Our team is aware that the drafts copy function is not retaining previous include/exclude lists which inconveniences customers with a large number of include/exclude lists.

          Per our blog post update, that function is expected to return by the end of the week. (Fri August 28th on or before). As with any development project there are a lot of moving pieces so having something far enough along that you know all of the bottlenecks that might affect a delivery time can be difficult. We don't like to give out guesses. It's also important to recognize that there are a lot of folks in the company and not everyone is always intimately aware of everything that everyone else is working on. Stacy can't possibly speak for the whole company and say that no one knows, a more appropriate response would have been the original one that a project time frame is not being released.

          https://blog.aweber.com/new-features...il-content.htm

          While some customers have specific business requirements that require dozens or hundreds of lists, frequently those requirements change over time. If you should find yourself needing to condense things together you can export/import subscribers to one master list.

          https://help.aweber.com/hc/en-us/art...bine-My-Lists-

          -Tom



          Originally Posted by BenShaffer View Post

          Hi Tom,

          Not really sure where else to contact you.

          There is currently a major bug in aweber that you can't copy a message and get it to send to the same multiple lists of before. This is after the latest update in the last few days.

          I spoke to CS and she said that you aweber is aware of it.

          What I am trying to find out, is if this is something that will be fixed and an approimate time-frame.

          As each email goes out to (many) multiple lists, there is no way time-wise that I can check each list every time that I send an email out. Therefore, I am unable at present to send out broadcasts with aweber.

          This is the response that I got:

          Stacy K.: There is not a projected time other than ASAP.
          Me: So, no-one in the company knows even approximately how long it will take?
          Stacy K.: They do not.
          Me: Are you serious?!
          That worries me.
          Stacy K.: I apologize for making you worry. Unfortunately, that is the best time frame I can provide

          If I knew whether it was an hour, day, week, month or year, this would help me make decisions, but at present I (and all other customers) are in the dark.

          Would appreciate if you could let us know of an approximate time-frame.

          With much thanks,

          Ben Shaffer
          Signature

          Tom Kulzer
          CEO & Founder
          AWeber Communications, Inc.

          {{ DiscussionBoard.errors[10243519].message }}
          • Profile picture of the author BenShaffer
            Thanks Tom. Perfect answer. Everything I needed to know.
            Originally Posted by tkulzer View Post

            Ben,

            I'm available at tomk @ aweber any time.

            I really appreciate your feedback. Our team is aware that the drafts copy function is not retaining previous include/exclude lists which inconveniences customers with a large number of include/exclude lists.

            Per our blog post update, that function is expected to return by the end of the week. (Fri August 28th on or before). As with any development project there are a lot of moving pieces so having something far enough along that you know all of the bottlenecks that might affect a delivery time can be difficult. We don't like to give out guesses. It's also important to recognize that there are a lot of folks in the company and not everyone is always intimately aware of everything that everyone else is working on. Stacy can't possibly speak for the whole company and say that no one knows, a more appropriate response would have been the original one that a project time frame is not being released.

            https://blog.aweber.com/new-features...il-content.htm

            While some customers have specific business requirements that require dozens or hundreds of lists, frequently those requirements change over time. If you should find yourself needing to condense things together you can export/import subscribers to one master list.

            https://help.aweber.com/hc/en-us/art...bine-My-Lists-

            -Tom
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