Mid August, I had my sites get a cryptoPhp attack and Hostgator decided to put my hosting account offline until I cleaned them up, something I did in 2 days time max. I contacted them and they promised to work on them. 4 days later, the message was still the same. A week later them same. 10 days... the same, 'Our team is tirelessly working to get your sites online'
Most of my sites have now lost ranking significatly and some de-indexed due to the 403 error they have decided to put on them.
15 days since, I contacted them again for the 100th time and it seems like my ticket to my case has been trashed as the chat attendant couldn't trace it. After 30 mins of trying to trace it, the message was the same, 'Our Linux team is working hard to your case'
Today marks the 16th day since my sites were set offline and what I have for hostgator is total displeasure.
To add salt to injury, they are now invoicing me to pay my hosting for September instead of first getting me into the mess they put me into.
I respect you hostgator and appreciate your tremendous growth but that's not the way to treat your loyal customers.