Vlydo - Questions | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

5 years ago

Sam is the front man. Marius Price is the seller.

As is often the case these days support is hidden behind the paywall,

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MarkR 5 years ago

Thanks, that's what I thought. They'd have a sale if I could get some answers.
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sambakker 5 years ago

Originally Posted by BeechHill

Sam is the front man. Marius Price is the seller.

As is often the case these days support is hidden behind the paywall,

You are correct. Marius came to me with the software a few months ago. We launched together because I can run the sales side of things - he can run the development side of things. Support has never been hidden though - we both understand it's a really important part of the business and if support isn't good our business fails. Our support has held a satisfaction rating of over 96% all year even dealing with hundreds of support tickets every week.

We have 3 people in support who get paid very well and I am constantly in there working. I'm assuming that your statement is uninformed and not based on experience so please feel free to test it out: http://sambakkersupport.com we are willing and able to help anyone whether they have paid us money or are simply looking for advice.
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TimothyW

5 years ago

Is it web-based, or do you install it on your comp?

-- TW

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drnet

5 years ago

Purchased two days ago... And got oto as well... But had not shown up in my jvzoo account and no email or access at this point either.

Does anyone know how to get a hold of owners? No way to contact them

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TimothyW

5 years ago

Originally Posted by drnet

Purchased two days ago... And got oto as well... But had not shown up in my jvzoo account and no email or access at this point either.

WOW! Sorry to hear that.

-- TW

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drnet

5 years ago

Well three days.. No response and no access even though I have paid $100.00

Time to start the refund process

I'll never buy anything that is attached to those who launched this product

What a joke

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BeechHill

5 years ago

Originally Posted by drnet

Well three days.. No response and no access even though I have paid $100.00

Time to start the refund process

I'll never buy anything that is attached to those who launched this product

What a joke

I got a response from their support during launch in less than 24 hours. I understand that they are clearing up all tickets as of this early afternoon in another 24 - 48 hours.

Did you forward your JVZoo & PayPal Receipt ID?

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drnet 5 years ago

I haven't even figured out how to contact them..
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sambakker

5 years ago

It's web-based

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drnet

5 years ago

I finally put in a support ticket and forwarded all my payment info.

That was over two days ago and no response.

This is awful support.

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sambakker

5 years ago

Thanks for forwarding me the ticket info with a PM. Its Marius support desk that it's been sent to, I don't have access to it. I am following up and will make sure it is resolved. If you need any further assistance please let me know.

Originally Posted by drnet

I finally put in a support ticket and forwarded all my payment info.

That was over two days ago and no response.

This is awful support.

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drnet

5 years ago

Still unresolved

Three days since I sent in a support ticket with all my payment info.

Wow

If support for such a simple thing takes this long I wonder how long the support will be for issues with the software

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sambakker

5 years ago

Hey Doc,

Yes have reached out to Marius all of today but not received a response. There have been refunds that have been going out - I have seen them going out which means support is happening but not fast enough. I have offered to get my team involved without any success. We all make mistakes - this case I have made one. Will continue to try get a response and help out where I can. Sorry this one couldn't be quicker.

Sam B

Originally Posted by drnet

Still unresolved

Three days since I sent in a support ticket with all my payment info.

Wow

If support for such a simple thing takes this long I wonder how long the support will be for issues with the software

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FormerWageSlave

5 years ago

I hope it's self-hosted, otherwise, I'm supposed to trust that they'll keep their servers up properly, and be around for a while? The features look cool, but I'm not that trusting with my business or clients.

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grrr...

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MarkR 5 years ago

drnet,

Ya, I contacted Marius via PM and no response from him.

I don't get how people launch a product and offer no method/support for questions.
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BeechHill

5 years ago

VLYDO is currently closed for new orders.

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drnet 5 years ago

Should have know better I had issues with Sam Bakker before. Bought a product and didn't upset and software went dead after several months... Would not refund so I ate that one
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MarkR 5 years ago

Originally Posted by BeechHill

VLYDO is currently closed for new orders.

Yep, that's why I was trying to get two simple answers before it closed.
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drnet

5 years ago

I sent in all my info to Sam Bakker support which I found but that was three days ago

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BeechHill 5 years ago

Originally Posted by drnet

I sent in all my info to Sam Bakker support which I found but that was three days ago

Sam would have only forwarded the support request.

Something is wrong here since the order didn't show up at JVZoo. Which means you don't have a receipt ID from there. If the payment showed up being made at PayPal then something failed within the order process at JVZoo's end. You can always contact the seller as well within your PayPal details on the purchase,
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TrafficFlow

5 years ago

I don't know if it is still being sold but I purchased a similar product about a year ago. I think it was called video hub or social video hub. Not sure if it had analytics but did a nice job of creating playlists and easily adding optin forms.

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sambakker

5 years ago

Hey guys thought I would jump in here. Was surfing the forum today and saw this.

First: My support desk is http://sambakkersupport.com I am really reachable you can also email me on sam@sambakker.com or Facebook me on http://facebook.com/sambakker

Marius who created the software - his support for any technical issues is written all of the Vlydo website in the members area and on the salespage. It's: https://digitalfollow.freshdesk.com/support/

Any issues please let me or Marius know - Either support desk is fine we are very active in responding to any requests.

Sam Bakker

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sambakker

5 years ago

Originally Posted by MarkR

Anyone tried this tool yet?

I want to know if it is responsive and if it will accept playlists you already have set-up in YouTube?

I don't see a way to contact Sam Bakker / his support desk for these questions.

Hey Mark - check out my other comments on the thread for support info. As for the Playlists feature - no we cannot automatically take your playlists in YouTube and then add them to the system. You can however do that part of things manually.

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