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Vlydo - Questions

by MarkR
24 replies
Anyone tried this tool yet?

I want to know if it is responsive and if it will accept playlists you already have set-up in YouTube?

I don't see a way to contact Sam Bakker / his support desk for these questions.
#questions #vlydo
  • Profile picture of the author BeechHill
    Sam is the front man. Marius Price is the seller.

    As is often the case these days support is hidden behind the paywall,
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    • Profile picture of the author MarkR
      Thanks, that's what I thought. They'd have a sale if I could get some answers.
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    • Profile picture of the author sambakker
      Originally Posted by BeechHill View Post

      Sam is the front man. Marius Price is the seller.

      As is often the case these days support is hidden behind the paywall,
      You are correct. Marius came to me with the software a few months ago. We launched together because I can run the sales side of things - he can run the development side of things. Support has never been hidden though - we both understand it's a really important part of the business and if support isn't good our business fails. Our support has held a satisfaction rating of over 96% all year even dealing with hundreds of support tickets every week.

      We have 3 people in support who get paid very well and I am constantly in there working. I'm assuming that your statement is uninformed and not based on experience so please feel free to test it out: http://sambakkersupport.com we are willing and able to help anyone whether they have paid us money or are simply looking for advice.
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  • Profile picture of the author TimothyW
    Is it web-based, or do you install it on your comp?

    -- TW
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    • Profile picture of the author drnet
      Purchased two days ago... And got oto as well... But had not shown up in my jvzoo account and no email or access at this point either.

      Does anyone know how to get a hold of owners? No way to contact them

      Thanks
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    • Profile picture of the author sambakker
      It's web-based
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      • Profile picture of the author drnet
        I finally put in a support ticket and forwarded all my payment info.

        That was over two days ago and no response.

        This is awful support.
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        • Profile picture of the author sambakker
          Thanks for forwarding me the ticket info with a PM. Its Marius support desk that it's been sent to, I don't have access to it. I am following up and will make sure it is resolved. If you need any further assistance please let me know.

          Originally Posted by drnet View Post

          I finally put in a support ticket and forwarded all my payment info.

          That was over two days ago and no response.

          This is awful support.
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          • Profile picture of the author drnet
            Still unresolved



            Three days since I sent in a support ticket with all my payment info.

            Wow

            If support for such a simple thing takes this long I wonder how long the support will be for issues with the software
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            • Profile picture of the author sambakker
              Hey Doc,

              Yes have reached out to Marius all of today but not received a response. There have been refunds that have been going out - I have seen them going out which means support is happening but not fast enough. I have offered to get my team involved without any success. We all make mistakes - this case I have made one. Will continue to try get a response and help out where I can. Sorry this one couldn't be quicker.

              Sam B

              Originally Posted by drnet View Post

              Still unresolved



              Three days since I sent in a support ticket with all my payment info.

              Wow

              If support for such a simple thing takes this long I wonder how long the support will be for issues with the software
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              Create high quality sales funnels in minutes http://iglooapp.com

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  • Profile picture of the author FormerWageSlave
    I hope it's self-hosted, otherwise, I'm supposed to trust that they'll keep their servers up properly, and be around for a while? The features look cool, but I'm not that trusting with my business or clients.
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    grrr...

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  • Profile picture of the author BeechHill
    VLYDO is currently closed for new orders.
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  • Profile picture of the author drnet
    I sent in all my info to Sam Bakker support which I found but that was three days ago
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    • Profile picture of the author BeechHill
      Originally Posted by drnet View Post

      I sent in all my info to Sam Bakker support which I found but that was three days ago
      Sam would have only forwarded the support request.

      Something is wrong here since the order didn't show up at JVZoo. Which means you don't have a receipt ID from there. If the payment showed up being made at PayPal then something failed within the order process at JVZoo's end. You can always contact the seller as well within your PayPal details on the purchase,
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  • Profile picture of the author TrafficFlow
    I don't know if it is still being sold but I purchased a similar product about a year ago. I think it was called video hub or social video hub. Not sure if it had analytics but did a nice job of creating playlists and easily adding optin forms.
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  • Profile picture of the author sambakker
    Hey guys thought I would jump in here. Was surfing the forum today and saw this.

    First: My support desk is http://sambakkersupport.com I am really reachable you can also email me on sam@sambakker.com or Facebook me on http://facebook.com/sambakker

    Marius who created the software - his support for any technical issues is written all of the Vlydo website in the members area and on the salespage. It's: https://digitalfollow.freshdesk.com/support/

    Any issues please let me or Marius know - Either support desk is fine we are very active in responding to any requests.

    Sam Bakker
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  • Profile picture of the author sambakker
    Originally Posted by MarkR View Post

    Anyone tried this tool yet?

    I want to know if it is responsive and if it will accept playlists you already have set-up in YouTube?

    I don't see a way to contact Sam Bakker / his support desk for these questions.
    Hey Mark - check out my other comments on the thread for support info. As for the Playlists feature - no we cannot automatically take your playlists in YouTube and then add them to the system. You can however do that part of things manually.
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