Why I Quit Hostgator And Why You Should Too

by amuro
56 replies
Made a painful but necessary transition of all my sites from Hostgator to new hosting account.

Despite removing all the viruses manually, it appears that their hosting account has been compromised by hackers despite the support's continuous denial.

But they do confessed outsourcing their direct customer service and website security to 3rd party SiteLock in my live online chat with their rep since their email service has been discontinued.

Some of you guys might disagree with me but I still want to say.

Do Not Sign Up For Hostgator.

Their current support and services are no longer the same as before say 4-5 years ago.

Because when you do, they try to refer you to /upsell you SiteLock security services and if you don't, they will continuously send you reports like this of your sites disabled due to malware attack.



In my 5 years as customer, I have never encountered this until mid Nov.

Even if you do signed up with SiteLock, there is NO guarantee that your problem will be solved permanently.

SiteLock will continue to upsell you via email or phone - their sales funnel - as solutions to whatever problems you might have and enquired about.

This could amount anything from hundreds to thousands of dollars.

Every month.

And that is ONLY for 1 site.

Even if they do offered discounts / downsells depending on how many sites you got, it still amounted to $1-2K per month.

How do I know this and why I said that, you might ask?

That's because I have spoken to both customer service support assistants from both Hostgator and SiteLock.
#hostgator #stopped
  • Profile picture of the author spa3212
    I am totally agree with you, their service is way to bad, their response time is over 3-5 days now.
    What they are doing is just trying to grab as many clients as they can. by offering 80% discount. Not only this speed is another problem, I too facing these days.
    I also thinking to shift my sites to someone better..But have lesser customer base..
    Hostgatar customer base is increasing rapidly but they are not increasing quality and customer support..
    Yes...please avoid hostgator.
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  • Profile picture of the author Edwin Torres
    Hmmm..interesting. I've had all my websites hosted with HostGator for years and have never had an issue.
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    • Profile picture of the author amuro
      Originally Posted by Edwin Torres View Post

      Hmmm..interesting. I've had all my websites hosted with HostGator for years and have never had an issue.


      If you don't believe me, you can try emailing them at support@hostgator.com or through their mailing portal and see how fast they respond.

      The only way to get them respond fast RIGHT NOW is -

      Through live chat.

      That is all they have.

      If they send you tickets of whatever issues you may have and you try emailing back, it could take anywhere from 2-4 working days for them to reply.

      Torres, it is better to make sure your sites are fully secured and well-looked after by a reliable web hosting company which I recently found but not going to reveal now -

      Without burning a hole in your pocket and with backup plans.

      Than to feel sorry when something drastic has happened and you start blaming Hostgator for whatever reason they will certainly deny.

      That is all I have to say.
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      • Profile picture of the author Matthew Iannotti
        Originally Posted by amuro View Post



        If you don't believe me, you can try emailing them at support@hostgator.com or through their mailing portal and see how fast they respond.

        The only way to get them respond fast RIGHT NOW is -

        Through live chat.

        That is all they have.

        If they send you tickets of whatever issues you may have and you try emailing back, it could take anywhere from 2-4 working days for them to reply.

        Torres, it is better to make sure your sites are fully secured and well-looked after by a reliable web hosting company which I recently found but not going to reveal now -

        Without burning a hole in your pocket and with backup plans.

        Than to feel sorry when something drastic has happened and you start blaming Hostgator for whatever reason they will certainly deny.

        That is all I have to say.
        What happen to their phone support?

        I do agree, made the change to liquid web in 2011 - way way way better service.
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    • Profile picture of the author FreedomBlogger
      Originally Posted by Edwin Torres View Post

      Hmmm..interesting. I've had all my websites hosted with HostGator for years and have never had an issue.
      I agree. Very interesting experience here.

      I have been hosting my sites with hostgator since 2010 and never ever had one issue or problem with malware. You might not be securing your website the right way, and you happen to get hit by spammers and hackers just now (after 5 years).

      This is why you must make sure you secure your websites, in the best way possible. There are many ways to do it for free man.
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      • Profile picture of the author amuro
        I agree. Very interesting experience here.

        I have been hosting my sites with Hostgator since 2010 and never ever had one issue or problem with malware. You might not be securing your website the right way, and you happen to get hit by spammers and hackers just now (after 5 years).

        This is why you must make sure you secure your websites, in the best way possible. There are many ways to do it for free man.


        I am afraid I don't quite agree with you, Freedom Blogger though I started with them a year later than you.

        I have installed the necessary security plugins through Wordpress.

        I even did a test transfer into my new hosting server - which I won't reveal for now and it is back to normal and fine again.

        The issue is not with my files they claimed.

        The issue is with their website security which they are no longer taking any responsibility for and outsourcing to 3rd party.

        Think of this like a governor deciding to wish his hands off managing his people or boss doing the same to his company staff and letting 3rd party government or companies take over for larger profits.

        That is what Hostgator is like now if you asked me.

        One thing I do learn from internet marketing which can be applied offline.

        Is to be careful of who you listen to and trust.

        And how to differentiate between great advice and warped advice.

        Because everyone - not just marketers - will claim their advice is the best and works best just to gain each other's trust.

        The fact that Hostgator has NOT informed/gave notice to me and other customers that they are no longer continuing their email support since July this year until I live-chatted with them is another clear sign of misrepresentation.
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  • Profile picture of the author yukon
    Banned
    Tip: Stop hosting malware because 99.99% of host will shut you down.
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    Hi
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  • Profile picture of the author Rory Singh
    I agree with you Amuro!

    Earlier this year I was going to move my blog to hostgator. They offer FREE website migration.

    I paid and followed all the steps that they outlined.

    No one looked into my ticket for blog migration for two weeks. I sent about 3 more emails (1 day apart) and still no answer.

    They didn't reply to 'any' of my support requests until I asked them to shut my account down and 'refund' me.

    Then they tried to talk me into staying.

    Bad customer support is a red flag.

    The only thing host gator is good for is taking your money.

    Just do a search on the internet for host gator and you will see a ton of complaints.

    Host gator sucks and if you don't believe me, then watch this guys video (maybe you'll believe him):

    Warning! Viewer Discretion is Advised.

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  • Profile picture of the author Sagar Mehta
    I've been slowly taking my sites off of HostGator.

    The support used to be awesome once upon a time (in fact, that's how they won a lot of customers back in the day). Now it's a joke.

    This malware thing seems to be affecting a lot of their servers. Opening a ticket and a live chat got them to run a "scan" and clean out the stuff - nothing changed.

    I'm almost done moving away, and would not be renewing my account with them. Sucks, because I had been with them for so many years and I've got tons of stuff to move.

    Sagar
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    • Profile picture of the author Kieran D
      so what is the alternative to hostgator? I agree their support sucks. I'm looking for a host with good support. I've been with gator for many years.
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      • Profile picture of the author amuro
        Originally Posted by Kieran D View Post

        so what is the alternative to hostgator? I agree their support sucks. I'm looking for a host with good support. I've been with gator for many years.
        Liquid Web and Ehosts.

        You may also Google for best hosting services of 2015 for more up-to-dated info.
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      • Profile picture of the author gabbydeb
        Hello,
        I understand your problem. I was with a hosting company for many years, and just loved them. Their customer service was next to none, in my opinion, and their hosting service was so easy to use, that I got spoiled, and was not so eager to ever move. It seems though, that they outsourced their tech help to foreigners, and the service was just yucky. I tried to just deal with it, but couldn't anymore.

        I went looking and found a hosting company, and the first thing I asked them is if the Tech help was in the United States, and if they spoke English, and they said yes, and were very helpful. I decided to try them, and it has been pretty good. Here is the URL to check them out, if you are interested.
        https://www.tmdhosting.com/


        Originally Posted by Kieran D View Post

        so what is the alternative to hostgator? I agree their support sucks. I'm looking for a host with good support. I've been with gator for many years.
        Signature

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  • Profile picture of the author IM Mozie
    Lol Rory that video was hilarious,,

    I've been with hostgator for 8 years, and recently moved all my important sites away from them. Their customer support is terrible, 3-5 days for a reply, which means 3-5 days downtime if they blocked you for something.

    If you're a marketer and have important sites, and prefer support emails within the hour, sometimes minutes from a web hosting company that actually cares about their customers, look into "Knownhost". They not cheap, but at least I have piece of mind that I am in safe hands.

    So glad I stopped using hostgator, strike 5 and they out!
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  • Profile picture of the author Tomas Lodén
    I can highly recommend Amerinoc, I´ve used them for years and works like clockwork.
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  • Profile picture of the author amuro
    Before quitting, I tell them to be honest and upfront with all new and existing customers.

    That their email support and website security has been outsourced to 3rd party SiteLock instead of misrepresenting the public that their service is the best through Youtube - which you may have seen several times as prelude or interruption of other videos you are watching - and other forms of advertising.
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  • Profile picture of the author aarthielumalai
    All my sites were hacked today, and their response was, but sitelock. That's all.

    I removed all the files the hacker uploaded, and I just wanted them to run a scan and clean my account.

    They refused.

    It seems like they don't have secure servers?

    Guys, I'm really desperate here. I frankly don't want to and can't spend 100s of dollars per month on hosting.

    My instinct says these guys don't have my best intention at heart, and I want to host with someone who cares.

    I've been trying to reach them by phone, chat and E-mail for the past 12 hours, and NOTHING.

    I've chatted with their reps thrice, and they are unbelievably rude, and I once chatted with the sitelock guys, and man, they are more rude than these guys. I don't want to spend $40/month/site with them. Definitely not.

    I have more than 20 sites hosted on Hostgator.

    Do you guys have a good recommendation?
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  • Profile picture of the author Synnuh
    lmao Rory, nice video. Only problem -- A Small Orange was bought by EIG and has begun implementing their BS tactics.

    aarthielumalai, you don't have to spend hundreds per month on hosting. Try Arvixe and InMotion.
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    • Profile picture of the author liveformusic
      Arvixe is horrible! (now also owned by EIG). they were a good host for a long time, and then the usual crap started. days on end for a ticket reply. and 45 minute wait time on the phone. People have left in droves. Do yourself a favor and don't go near them.
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  • Profile picture of the author dee4d
    And Hostgator continues getting a bad name! I started IM 7 years ago, and I found Hostgator (together with my mentor) the best provider. Now things have changed considerably.
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    • Profile picture of the author discrat
      I have heard more and more stories like this. Been with them for 7+ years. Hadn't had any problems, yet.

      But it's a shame because 2 years ago before take over they were the Standard. Not anymore


      - Robert Andrew
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      • Profile picture of the author amuro
        Originally Posted by discrat View Post

        I have heard more and more stories like this. Been with them for 7+ years. Hadn't had any problems, yet.

        But it's a shame because 2 years ago before take over they were the Standard. Not anymore



        - Robert Andrew


        Robert, you should get another web hosting as backup.

        I know it costs more but believe me, this is worth an investment should anything happens to 1 or all of your sites as worst case scenario.
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  • Profile picture of the author algrant
    Hi Amuro I have never used hostgator, but I did use another large provider, that continuously let themselves down on the customer service. I also after about 10 years of loyalty realised that I needed to have my domain names and web space separate just in case I encountered problems. All my domains are no on name heap with my hosting separate, if I have to move again it is just a case of pointing the DNS settings to my new web space.
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    Al Grant

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    https://www.creatingwealthtogether.com

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  • Profile picture of the author greenowl123
    I was with Hostgator for from 2009 to 2011. No problems those 2 years.

    Then, one day in 2011, woke up, fired up my PC and lo and behold, almost all of my blogs
    (about 40 at that time) were down.

    No prior warning the day before, nothing.

    I quickly did some research on other hosting providers, decided on HawkHost, and quickly moved all my blogs over to them.

    At the very least Hostgator could have given me 24 hours notice to fix the "cache issues" that caused them to suspend service.

    Also, with Hostgator, several of my blogs were hacked. Since I have been with HawkHost the past 4 + years, I have not had a single blog hacked.

    They need to do better. They used to be a good hosting provider several years ago but not anymore...
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  • Profile picture of the author aarthielumalai
    Ok, so far, I've heard of Hawkhost and hostwinds. Which is better?
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  • Profile picture of the author greenowl123
    Hostwinds might be good (or not). I have never used their hosting, so I can`t say anything good or bad about them.

    I do use HawkHost and have had no problems the past 4 and a half years with their hosting. I highly recommend that you consider using their service.
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    • Agreed, the service and support used to be much better from HostGator
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  • Profile picture of the author b100
    [DELETED]
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    • Profile picture of the author GlenH
      Try Hostdime.

      Amazing customer service
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  • Profile picture of the author Brad Callen
    Hostgator is the absolute web host on the planet. If you still use them, it's only a matter of time before you'll be saying the same thing. I've been marketing online since 2002, and have never ran into a worse web host. Try calling their customer service. If you wait less than 20 minutes to speak to someone, I'll buy you a car. Average wait time is 45 minutes to talk to anyone. Average ticket response time is well over a day, if you're lucky. Live chat? yeah, good luck. Prepare to wait for infinity to reach a live person.

    Any reviews you see online of Hostgator being a quality host, are either from many many years ago when a different company owned them. OR are reviews written by their affiliates who earn commission when you sign up.

    I'm not one to "talk trash" about another company, but these guys are about 2,000 people under-staffed and will show your business ZERO respect and attention.

    Please don't let me say, I told you so, and just find some other web host before its too late.

    Brad
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    • Profile picture of the author Azlan.MY
      Originally Posted by Brad Callen View Post

      If you wait less than 20 minutes to speak to someone, I'll buy you a car.
      Just love this statement. My website at HG was also hacked but they took around one month to respond to my support ticket.
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  • Profile picture of the author tomholen
    Used Hostgator for a VERY short period of time, but lack of good support sent me to Bluehost and iPage....never had any troubles!
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    • Profile picture of the author bemyboss
      Thought Bluehost and Hostgator are owned by same group of companies.
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  • Profile picture of the author Jesus Perez
    Everyone keeps talking about "lack of support".

    When you should be worried about "uptime".

    Here's a nice link to a post I made in 2013 about their service going downhill.

    http://www.warriorforum.com/main-int...ing-worse.html

    And here's the graphic showing the downtime getting worse year by year. I was using SiteUptime.com 1 minute monitoring at the time. Best investment ever. You always need to know when your income producing sites are down. This opened my eyes to the Hostgator trend and I jumped ship shortly thereafter.

    http://i.imgur.com/ZmhiLGW.jpg

    BTW, you can get 1 minute site monitoring for free at www.uptimedoctor.com.
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  • Profile picture of the author bemyboss
    Agreed with you. Support is bad. Hostgator is not honest. I signed up for a 6-month hosting service, which was due for renewal on 22 Nov 2015. I informed them that I intend to cancel it on 16 Nov 2015 and raised a ticket to cancel it on 20 Nov 2015. They informed that I had to cancel it thru my billing account, which I did. I got an acknowledgement that my account would be cancelled on 22 Nov 2015.
    When I received my credit card my credit card statement last week, I discovered that they had already debited an amount of USD 50.00 on 17 Nov 201, which was a week before my account was due for renewed. Althought they did refunded me on 26 Nov 2015, I suffered a lost of SGD9.00. I am very disappointed that they debited my credit card one week earlier, they didn't inform me when I was communicatiing with them about my cancellation.
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    • Profile picture of the author Andyf
      I've been doing the search like a lot of us..."Top Web Hosting Services 2015". I get many lists...and they vary a lot. Two companies I'm looking more closely at are InMotion and SiteGround. Bluehost too...but they get bashed now too for some reason.

      What I found out...from a live chat with a guy "James" from this site below is that a lot of the companies we all mentioned are all owned by a larger company.

      Web Hosting Reviews - The Best & Worst | Dec 2015

      He provided me with a list of a lot of the companies owned by this one company. Mine was on it. I've been with iPowerWeb for a long time. They never show up in the top 10 or 20 or whatever in any lists. They get bashed.

      I have very little downtime with them...and I don't have problems routinely. Twice, though, my site was hacked. I've been O.K. for over two years now, but when my site was hacked, I was on my own. They said nothing was wrong...and like everyone else adding to this forum, they pushed this SiteLock service too. I ended up figuring it out myself which was really annoying. The support was obviously outsourced overseas...which was a bummer. In that time though, Google was how I got alerted and of course my site disappeared forn 4 or 5 weeks if I can remember. That's when I realized these web hosting sites suck at support.

      So I'm looking now too. The companies I see with higher reviews and ratings are:

      SiteGround
      InMotion
      Bluehost

      And still...there is always bashers...but not as many.
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  • Profile picture of the author TrafficFlow
    I never use email support but when I call Hostgator I usually get through in a matter of minutes although I have not called them in the last month. I use their reseller account so if one site were to become infected, the other sites would not become infected. Only problems I have had have been with using up bandwidth,so I use Bluehost for my high traffic site. I also found out two years ago that Hostgator has better malware protection than Bluehost. Also, we all should be backing up our files. Finally, on my major WP sites I use Wordfence security plugin set to allow no more than three unsuccessful login attempts before denying further access to the login page and a plugin that requires Captcha solving at login.
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  • Profile picture of the author ZachWaldman
    You can still call in but expect to wait a minimum of an hour. I agree with what's already been said which is they used to be great, but they're really bad now. It's disappointing and it's going to be a pain moving all of my websites to a new hosting company.
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    Zach Waldman - Los Angeles Magician
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    • Profile picture of the author Oggyoi
      I got the email from Hostgator trying to sell their Sitelock service and ignored it straight away when I saw this at the end of the email, which basically means they don't stand by their Sitelock product.

      *HostGator does not guarantee SiteLock scan results.
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  • Profile picture of the author smilealot
    Liquidweb has AWESOME, and I mean AWESOME service.

    If you have the budget RACKSPACE is also AWESOME, but not for the faint of heart, they are pricy.
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    • Profile picture of the author johnsonf5
      I used hostgator for years, then one day I realized:

      • I was tired of looking at all of the ads on my cpanel
      • Tired of all the marketing emails
      • My sites are...sloooow
      • Does not seem to be a very secure, healthy environment optimized for wordpress
      • The support they offer really stinks
      • For a few bucks more/month I could change all that
      I now use nexcess managed wordpress hosting. So far it has been night and day for like $5 more/month. All of the issues above were gone immediately with no regrets but I didn't switch sooner.
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  • Profile picture of the author yukon
    Banned
    His new host is in Siberia & likes for him to host malware on shared servers.
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    Hi
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  • Profile picture of the author dmarc
    I'd stay away from HostGator, and any of the other EIG hosts.

    If you're looking for inexpensive, decent hosting, I'd recommend NameCheap
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  • Profile picture of the author jelkin
    Great to see this thread! I just changed from Hostgator to InMotion LAST NIGHT! I had heard rumblings about Hostgator and my sites were loading so slow...plus their support has really gone downhill.

    I only have 24 hours experience with InMotion but their customer service has been excellent so far and right now I am very happy with them...and glad to have moved away from Hostgator.

    InMotion did free transfer (12 sites), has SSD, free backups and all cheaper than what I was paying at Hostgator.
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  • Profile picture of the author Jesus Perez
    Here is a full list of EIG hosting companies to avoid. NOT my site.

    As Full As Possible List of EIG Companies and Brands With Details (Beware EIG Hosting!)
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  • Profile picture of the author 04real
    I've recently had similar issues. I'd get random database errors on my websites running Wordpress. It never used to happen.

    I was thinking of switching to blue host but found out they're also with eig...
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  • Profile picture of the author Builder154
    I have to add my two cents to this thread. I've been with Hostgator for many years and very happy.

    Recently, I got notices from Google about malware on two of my sites. When I looked into it, I had no malware at all on my actual sites. It was someone else on a shared server messing with things which were then affecting my sites. I told Hostgator and they told me it was fixed. But then I got another notice shortly after. Turned out it still wasn't fixed. I worked with them again and it finally got fixed and I was happy.

    But now there is an entirely other issue with Hostgator where Yahoo and AOL have now graylisted their email gateways so you can never be sure which emails to Yahoo or AOL users through their shared servers will go through. That problem has me realizing I may have to change hosts. I've started a thread on that issue here:

    http://www.warriorforum.com/internet...ng-emails.html

    Like some other people in the thread, I'm dreading the idea of having to change hosts because it's a huge hassle and it's hard to go through that whole process of figuring out which company to trust for years to come. (There are so many choices it's overwhelming.) It's pretty sad because I loved Hostgator. I loved using them and I recommended them to others. And I would like nothing more than to stay with them for more years to come. If they've gotten to a point where they're driving even someone like me away things have really gotten pretty bad.

    I hope someone is showing them these threads so they can realize how badly they're hurting their once really great business.
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  • Profile picture of the author Sumon2k7
    I've had bad experience with Hostgator as well. Mailing response is very bad and I think they've already a lot of users. And maintaining all the users issues and all causing this bad issue.
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  • Profile picture of the author PassiveIncomes
    Guys, STOP using EIG hostings and you won't have those problems. EIG really done a bad job to host our websites!
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  • Profile picture of the author lerxtjr
    When you switch to new hosting, be sure to ask ANY company you're talking to if they are EIG owned or affiliated. Pretty easy to pickout hg, bluehost, big companies. But, it's the littler hosting companies/resellers/private labels you need to be cautious of too. You will likely be using the same support system provided by EIG and company-wide server specs.
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  • Profile picture of the author CruxisKnight
    [DELETED]
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    • Profile picture of the author BeechHill
      I would recommend that if you're really in the business of being in business. Then the first thing to do as an Internet Marketer is pay for a decent hosting service. Either a dedicated premium WordPress host if you're using WP, or at least a VPS with your own dedicated and clean IP address.
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  • Profile picture of the author Builder154
    So if all the EIG companies are now suspect and smaller companies and resellers are too, then who should we be looking at? Especially if we just aren't big enough to merit a $100's per month dedicated server?
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  • Profile picture of the author BeechHill
    From all reports, although personally I don't use their service, I would take a strong look at MDD Hosting for shared. Seems like they are riding the wave right now. They are not the least expensive, but then again what does it cost you for poor support? Still a good value.

    Their offices are in Indiana with the data center in Denver, CO.
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  • Profile picture of the author zcrafts
    Same issue I faced with them in 2012 .. when they were sold out to EIG, since them I have migrated to Webhost UK Pretty happy with the service I got, I really feel I told the right decision at the right time.
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  • Profile picture of the author smsoft
    [DELETED]
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  • Profile picture of the author bonvideo
    Also they are not to back your customers but to simply shut your site down at the first silly complaint they may receive.. cheesy
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  • Profile picture of the author kochtgr
    The same happened to me, my sites got hacked and instead of trying to help me they said they will not do anything and that I should pay a ridiculous amount to SiteLock just as a subscription without any quarantee. Additionally they haven't even back up my site as they used to do in the past!

    Any suggestions for a hosting provider who actually cares about its clients?
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    • Profile picture of the author rMike
      Originally Posted by kochtgr View Post

      The same happened to me, my sites got hacked and instead of trying to help me they said they will not do anything and that I should pay a ridiculous amount to SiteLock just as a subscription without any quarantee. Additionally they haven't even back up my site as they used to do in the past!

      Any suggestions for a hosting provider who actually cares about its clients?
      Any company that's isn't EIG and that isn't a blatant scam or an unstable newcomer.

      MDDHosting, StableHost, HawkHost, X10Hosting, CrocWeb, etc. are all highly recommended. Some I have used, others have bulletproof reputation on hosting forums.
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      • Profile picture of the author niles
        Originally Posted by rMike View Post

        Any company that's isn't EIG and that isn't a blatant scam or an unstable newcomer.

        MDDHosting, StableHost, HawkHost, X10Hosting, CrocWeb, etc. are all highly recommended. Some I have used, others have bulletproof reputation on hosting forums.
        This is awesome advice. Just go to the web hosting forums and look around. They also offer coupons. I just went with Host with Love. So far, they seem good.

        Niles
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