Recommended Helpdesk/Support system?

10 replies
Hi

I really need to replace my simple contact form with a (simple) helpdesk / support system.
Which one do you recommend?
#helpdesk #helpdesk or support #recommended #support #system
  • Profile picture of the author BeechHill
    I'd recommend trying out HelpScout. The single user is free to use or take a 15-day trial first on the standard edition to see the full feature set.
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  • Profile picture of the author Jesus Perez
    Currently using FreshDesk. It's free for one support email and more intuitive to use than ZenDesk in my opinion.
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    • Profile picture of the author Charles Harper
      Originally Posted by Jesus Perez View Post

      Currently using FreshDesk. It's free for one support email and more intuitive to use than ZenDesk in my opinion.
      I just started with Zendesk, what did you find non-intutive?

      Charles
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  • Profile picture of the author zcrafts
    Few of the helpdesk to try are :
    Vision Helpdesk
    Freshdesk
    kayako
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  • Profile picture of the author conradomahy524
    I like FreshDesk. They offer different functionality at varying price points depending on what your needs and desires are. After cross shopping I think you will appreciate what they offer their clients.
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  • Profile picture of the author nomel
    You should know that not all helpdesk are created equal. They can be large and small, for example, helpdesk software HappyFox includes social tie-ins like Twitter. Better help desk service can help your company. Through the years, it changed and became prettier, for starters, and it's more accessible.
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  • Profile picture of the author jpdsa
    Some helpdesk software is noticeable from others because of their quality to the Information Technology Infrastructure Library (ITIL). ITIL is a framework wherein many IT management companies work. It effectively governs your company. However, not all businesses need helpdesk software to follow.
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  • Profile picture of the author harryvent
    If you're looking for help desk solution. I like to suggest Apptivo. They provides quite good features. Try to reach out.
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  • Profile picture of the author latic
    SupportPal looks pretty decent at the moment.

    Its self hosted and looks like a decent Kayako replacement.
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  • Profile picture of the author opahopa333
    FreshDesk will be ok
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