Kajabi support
I rarely post these days, but I send lots of work to people from the WFH section, and generally try to give a good testimonial for good work.
Just as a one off, and in case anyone is on the fence - I want to write about what a tremendous experience I've had with Kajabi and their support staff.
I have no financial or other connection to them - other than being a paying customer.
I have tried most of their competitors out. Several of them are very good. A few - not so much.
For me, and in my opinion, their back-end for sellers is the most elegant, and easy to use system out there (among the solutions that I've tried - and I've tried at least 4 others. One warrior in particular who was helping me with some of back-end stuff has seen how many trials I've burned through trying to find a suitable solution! I've spent more on first month trials in the last few weeks than many people spend on advertising for 6).
I was able to easily move 3 courses and a couple of ebooks over in a matter of a couple of hours - with ZERO headaches. And these were 8+ hours of video type of courses.
The one thing that people mention sometimes - that it's not as customizeable as something self-hosted is true, but - what you end up with is still really, REALLY nice looking and professional.
Anyway - that's all well and good.
But what really made me want to share something publicly about them is their support staff.
First of all - they are really friendly, and they have gotten back to me FAST on any question I've asked and have been tremendously helpful.
The kicker that pushed me over the fence with them was this:
A few days ago I asked about setting something up with my account. I won't go into the specific details about it, but it was kind of a big, longshot request I was making.
Surprisingly, they agreed so - I was really happy.
After a few days of corresponding back and forth, it became clear that there had been a miscommunication about what I was asking for.
What they thought I had meant (and I probably hadn't explained it clearly enough) was something MUCH smaller and simpler than what I wanted.
So, they asked me to clarify the request.
I can imagine they were slapping their foreheads when they realized what I had meant.
I can also imagine the support staff possibly getting into some trouble over it, and that's the last thing I would want to see happen.
Anyway - here's what happened:
They emailed me back tonight saying that even though it was something that couldn't be done currently, and wasn't part of their policy, that they were having their developers write a patch to do what I had requested.
I was blown away!
Having dealt with lots of other SAAS companies in the last few months - I wasn't expecting much.
But - they really went above and beyond for me as a new customer, who doesn't have some big reputation in IM, and who they could have easily dismissed.
If I were to mention the specifics of the case - you'd see clearly how well they treat their customers (even a new one), but suffice it to say, they made a decision to go well above and beyond the call of duty.
Now - the solution hasn't been implemented yet. Maybe it won't even work. Who knows.
But the fact that they would even try and that they have consistently provided such friendly, awesome and helpful support made me feel compelled to share my experience with them.
I guess the typical thing to do would be to close with some kind of call to action, but - I'm not trying to get anyone to take any action.
The main point is just peer-peer info, so that somebody who's thinking about doing something with a hosted funnel/sales/membership provider has some extra, hopefully useful information.
And it's not to knock anyone else. I'm sure a few of the other players are great too, but for me - so far. . . Kajabi is awesome.
Just as a one off, and in case anyone is on the fence - I want to write about what a tremendous experience I've had with Kajabi and their support staff.
I have no financial or other connection to them - other than being a paying customer.
I have tried most of their competitors out. Several of them are very good. A few - not so much.
For me, and in my opinion, their back-end for sellers is the most elegant, and easy to use system out there (among the solutions that I've tried - and I've tried at least 4 others. One warrior in particular who was helping me with some of back-end stuff has seen how many trials I've burned through trying to find a suitable solution! I've spent more on first month trials in the last few weeks than many people spend on advertising for 6).
I was able to easily move 3 courses and a couple of ebooks over in a matter of a couple of hours - with ZERO headaches. And these were 8+ hours of video type of courses.
The one thing that people mention sometimes - that it's not as customizeable as something self-hosted is true, but - what you end up with is still really, REALLY nice looking and professional.
Anyway - that's all well and good.
But what really made me want to share something publicly about them is their support staff.
First of all - they are really friendly, and they have gotten back to me FAST on any question I've asked and have been tremendously helpful.
The kicker that pushed me over the fence with them was this:
A few days ago I asked about setting something up with my account. I won't go into the specific details about it, but it was kind of a big, longshot request I was making.
Surprisingly, they agreed so - I was really happy.
After a few days of corresponding back and forth, it became clear that there had been a miscommunication about what I was asking for.
What they thought I had meant (and I probably hadn't explained it clearly enough) was something MUCH smaller and simpler than what I wanted.
So, they asked me to clarify the request.
I can imagine they were slapping their foreheads when they realized what I had meant.
I can also imagine the support staff possibly getting into some trouble over it, and that's the last thing I would want to see happen.
Anyway - here's what happened:
They emailed me back tonight saying that even though it was something that couldn't be done currently, and wasn't part of their policy, that they were having their developers write a patch to do what I had requested.
I was blown away!
Having dealt with lots of other SAAS companies in the last few months - I wasn't expecting much.
But - they really went above and beyond for me as a new customer, who doesn't have some big reputation in IM, and who they could have easily dismissed.
If I were to mention the specifics of the case - you'd see clearly how well they treat their customers (even a new one), but suffice it to say, they made a decision to go well above and beyond the call of duty.
Now - the solution hasn't been implemented yet. Maybe it won't even work. Who knows.
But the fact that they would even try and that they have consistently provided such friendly, awesome and helpful support made me feel compelled to share my experience with them.
I guess the typical thing to do would be to close with some kind of call to action, but - I'm not trying to get anyone to take any action.
The main point is just peer-peer info, so that somebody who's thinking about doing something with a hosted funnel/sales/membership provider has some extra, hopefully useful information.
And it's not to knock anyone else. I'm sure a few of the other players are great too, but for me - so far. . . Kajabi is awesome.