How To Cancel Tony Robbins New Money Masters

15 years ago

Why did you cancel? I have purchased his stuff before and it always seemed to be good content.

Just curious.

Thanks

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digitalproductreporter

15 years ago

I implemented the advice in the book/video and didn't see any results that were improved over what I already get.

There is better advice found on this forum for free instead of 67 per month

No kidding.

It was worth $9 to check it out, but not $67 per month imho. I might not be the target market however because I'm doing this full time already, but that's why I cancelled.

Thanks
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Code64

15 years ago

I've send an email to their support desk twice. No reply after 3(!) working days.

And that is whats on their helpdesk website:

You can usually expect an email response within a few hours on weekdays. If you need us to call you, let us know and we'll call you.

As a valued client, you are extremely important to us and we want you taken care of at the highest level...and that's why we've researched and implemented the system you're using now.

Our Customer Support Leader has worked full time in our business for three years and is on a first name basis with many of our clients. He takes great pride in making sure we follow through on our core values of providing outstanding customer experience.

The bottom line is, we're really here for you. So please tell us how we can help you and we'll talk to you soon.

In my opinion their support s...s big time. Their are fast in selling, but if you have a
question or need help, no response.

Thanks
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SteveRoss-TR Service 15 years ago

Yuds - glad I could help!
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Yuds

15 years ago

Thanks for this! I've been trying to cancel for ages now and no response!

I got great service from Frank last time so this is disappointing. I called Steve Ross and he wasnt there. I really hope this does not turn out badly.

Thanks
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digitalproductreporter

15 years ago

Originally Posted by Yuds

Thanks for this! I've been trying to cancel for ages now and no response!

I got great service from Frank last time so this is disappointing. I called Steve Ross and he wasnt there. I really hope this does not turn out badly.

good luck, that's they guy who canceled mine so if you can get a hold of him you should get it canceled.

crazy how many people can't cancel the damn thing after days of trying. a few more on twitter sharing the same stories.

Thanks

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The Copy Nazi

Banned 15 years ago

You would think Frank Kern would have counselled Robbins on this. Seeing as though they're such great mates and all. Frank is still in the sin-bin for another year with the FTC after his run-in six years back and part of the agreement with the FTC was

IT IS FURTHER ORDERED that, for a period of seven (7) years from the date of entry of this Order, in connection with any business that any Defendant directly or indirectly manages controls or has a majority ownership interest in...maintain Copies of complaint and refund requests (whether received directly, indirectly through any third party) and any responses to those complaints or requests; and Copies of all sales scripts, training materials, advertisements, or other marketing materials.

Let's hope he doesn't have a "connection with any business that any Defendant directly or indirectly manages controls or has a majority ownership interest in". But it's not a good look is it? I'm interested in seeing what happens when people go to cancel their $1 then $97 a month recurring fee for "Screw Google". I think if you go in for these kind of things you really should make it easy for people to cancel. As in, answer the phone for starters.
Update: just went to the "Screw Google" thread here and one of the latest comments is this -

Sorry - but anyone knows how to cancel this thing? Any help will be appreciated.

It's been three working days now and still no answer. I didn't really want to do this here - but am forced to, as there seems to be no other way to get to helpdesk at screw google

Uh oh. Kinda makes Frank's comment on the same thread look lame, don't you think?

We pretty much have a "refund first, ask questions later" policy. If anyone has EVER had trouble getting a refund, I want to know it immediately.

When we launched InfoMillionaire, we got right around 8,000 customers in a very short time and essentially overwhelmed our support staff. (Dumb mistake.)

Add that to the fact that we were using a new support system ...which we set up WRONG (therefore causing the system to *dump* support tickets for about 4 days) and you get a customer service disaster.

That was 100% our fault and we were very embarrassed by it.

We now have tripled the support staff (all U.S. based and local to our offices) and are doing a "non-launch" as to avoid getting too many new customers too fast.

Any comments of mine regarding whether or not the product is any good would be so biased they'd be irrelevant.

So the main reason I'm replying here is to address the refund issue. That stuff freaks me out and if there's anyone who wants a refund for anything then I want them to have it.

Quite. But there again it's only one complaint. So far. But, I dunno, if I were Frank I'd be absolutely anal about refunds. He does give his personal email in the thread though. Wonder if that works? Guess we'll find out eh? You there Frank? Funny thing is I was really tempted to opt-in to the dollar deal yesterday. The video with Trey was very good. Frank just gets better and better on screen. But what stopped me was the thought of having to jump through hoops to cancel the monthly recurring. I've been caught with that one before. And BTW isn't the FTC targeting recurring payments now? I'll Google it.

Thanks

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TelegramSam

15 years ago

If you have trouble cancelling, do a chargeback if they mess you around.

I like Robbins but if he or any other g u r u, or their staff messes with me then I wouldn't stand for it.

Thanks
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Yuds 15 years ago

Good news!

I got in touch with the guy called Steve Ross and he canceled it!

Thanks so much for the tip digitalproduct!
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garyk1968

15 years ago

Thats why when I see membership sites offering recurring billing via CC I run a mile.

Much prefer paypal subs where I can easily cancel myself *anytime*

Thanks
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The Copy Nazi Banned 15 years ago

Originally Posted by garyk1968

Thats why when I see membership sites offering recurring billing via CC I run a mile.

Much prefer paypal subs where I can easily cancel myself *anytime*

Amen to that, brother. You hear too many stories of people finding it hard to cancel recurring payments.
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thezone

15 years ago

Originally Posted by garyk1968

Thats why when I see membership sites offering recurring billing via CC I run a mile.

Much prefer paypal subs where I can easily cancel myself *anytime*

Which is why they don't usually use paypal.

Thanks
1 reply

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MarioSotojr

15 years ago

I joined money masters I had one issue I hit the upsell by mistake and clicked away lol. well I got in contact with Tony robbins team and I received an Rma quickly and easily since the product was shipped. I'm getting a refund but I'm keeping the monthly membership part

But then again that was 4 days after launch and saw the charge on my account hehe

Thanks
1 reply

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TimPhelan

15 years ago

You guys should use the paypal plugin for something like this. It creates an instant credit card that works like any other credit card and you can cancel it anytime from within your paypal account.

Thanks
2 replies

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Frank Bruno

15 years ago

Thats why they don't use Paypal. The stick rate is better using credit card processor that is harder to cancell.

If you read around you will also find out that there are certain cc companies that are "merchant friendly" that you can use that will litterally take collection action against customers if they happen to miss an auto payment and make it virtually impossible for customers to cancell.

Frank Bruno

Originally Posted by TimPhelan

You guys should use the paypal plugin for something like this. It creates an instant credit card that works like any other credit card and you can cancel it anytime from within your paypal account.

Thanks
3 replies

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TimPhelan 15 years ago

Yeh, but you can still use paypal even if the sellers don't provide it as an option. That's the cool part.

Originally Posted by Frank Bruno

Thats why they don't use Paypal. The stick rate is better using credit card processor that is harder to cancell.

Frank Bruno
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Black Hat Cat

Banned 15 years ago

Originally Posted by Frank Bruno

Thats why they don't use Paypal. The stick rate is better using credit card processor that is harder to cancell.

If you read around you will also find out that there are certain cc companies that are "merchant friendly" that you can use that will litterally take collection action against customers if they happen to miss an auto payment and make it virtually impossible for customers to cancell.

Frank Bruno

Keeping customers subscribed against their will isn't a stick rate.

Thanks

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Karen Blundell

14 years ago

Originally Posted by Frank Bruno

Thats why they don't use Paypal. The stick rate is better using credit card processor that is harder to cancell.

If you read around you will also find out that there are certain cc companies that are "merchant friendly" that you can use that will litterally take collection action against customers if they happen to miss an auto payment and make it virtually impossible for customers to cancell.

Frank Bruno

which is wrong!

no one should be forced to pay for something that they no longer want or need...

I fell for a scam once that was one of those $1.99 trial things...nowhere on the sales page did it mention the cost after trial or that I would be immediately billed $40 odd dollars...I told my cc company what happened and directed them to the website in question...My credit card company eventually reversed the charge and my account was credited

In my humble opinion, if a customer asks for a refund, it should be given, especially if you have a guarantee in place and I think credit card companies should protect their clients not the merchants!

Thanks
1 reply

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SteveRoss-TR Service

14 years ago

Originally Posted by Karen Blundell

which is wrong!

no one should be forced to pay for something that they no longer want or need...

I fell for a scam once that was one of those $1.99 trial things...nowhere on the sales page did it mention the cost after trial or that I would be immediately billed $40 odd dollars...I told my cc company what happened and directed them to the website in question...My credit card company eventually reversed the charge and my account was credited

In my humble opinion, if a customer asks for a refund, it should be given, especially if you have a guarantee in place and I think credit card companies should protect their clients not the merchants!

Hi Karen.

We totally agree! We stand behind our cancellation and refund guarantees 100%. Any concerns and we will work with the Clients directly to serve them in a manner than supports them.

Cancelling the Money Masters program is actually really easy. Contact us at 800-445-8183 option 4 or feel free to send me a private message directly.

We're happy to help!

Thanks
1 reply

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Taichi Renegade 14 years ago

Steve can you send me a Pm so I can cancel this subscription. Customers service at Tony Robbins seems to be a phantom service.
- Thanks
- 1 reply
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- SteveRoss-TR Service 14 years ago
  
  Sure thing! We'll get you settled up. I'll PM you now.
  
  Thanks
  
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Richard HAN

15 years ago

Originally Posted by TimPhelan

You guys should use the paypal plugin for something like this. It creates an instant credit card that works like any other credit card and you can cancel it anytime from within your paypal account.

I think the PayPal plugin for creating one time use credit card is only applicable to US residents/members. I'm in Singapore and I don't get access to it.

Thanks
1 reply

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TimPhelan 15 years ago

That's too bad. I wasn't aware of that.

Originally Posted by Richard HAN

I think the PayPal plugin for creating one time use credit card is only applicable to US residents/members. I'm in Singapore and I don't get access to it.
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- InformationEmpire 14 years ago
  
  I've got to say first off that I LOVE both Tony Robbins and Frank Kern. I can say for sure that both of these guys have had a massive impact on my life... Which is what makes this situation so disappointing.
  
  The product was certainly good, but for $85 per month for what it is, I felt it was a bit overpriced and decided to cancel after the one dollar trial...
  
  I have been trying for WEEKS now to cancel this!
  
  Multiple messages to customer support in the first instance were eventually answered, and I got confirmation that my subscription was cancelled.
  
  Then I get an email a week later saying I had been billed for the next months subscription! What??!
  
  I complained and got a reply saying sorry and that I would be refunded. Two weeks later and still no sign of the money.
  
  Today I get an email saying that my order had been sent out!!
  
  Damn! I DON'T WANT IT but they just won't listen!! I don't understand how someone can email saying that the subscription is cancelled and then weeks later I am still being billed and the product being is still being shipped??! What is going wrong here?
  
  I must say that I am VERY disappointed in all the hassle I am having to go through to get what should be a simple cancellation.
  
  I've just sent my 7th or 8th email to customer services. If I don't get a refund soon, I'm going to have to request a charge back... I have no other choice!
  
  Thanks
  
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  SteveRoss-TR Service 14 years ago
  
  We're listenin'! I'll reach out to you direct and get you covered. :-)
  
  Thanks
  
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SteveRoss-TR Service

15 years ago

Hi There Everyone!

I'm the Steve referenced in the previous post...

I'm happy to say that we are here to help and serve you! We want your experience with us to be FABULOUS.

It is accurate that we have been experiencing some longer phone hold times recently and are urgently working to trim that down. You can also reach us by e-mail at customerservice at tonyrobbins dot com

To get our Client Services line direct, please call 800-445-8183 x 2007

Our team looks forward to conncecting with you. :-)

Thanks
1 reply

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birsenamaste

11 years ago

Originally Posted by SteveRoss-TR Service

Hi There Everyone!

I'm the Steve referenced in the previous post...

I'm happy to say that we are here to help and serve you! We want your experience with us to be FABULOUS.

It is accurate that we have been experiencing some longer phone hold times recently and are urgently working to trim that down. You can also reach us by e-mail at customerservice at tonyrobbins dot com

To get our Client Services line direct, please call 800-445-8183 x 2007

Our team looks forward to conncecting with you. :-)

hi steve,
I have been trying to cancel my product for ages now!

I wouldnt cancel it since I have bought many things from tony robins but I am back in my country, and it seems like I wont be able going back to the states, please do help me about that, and btw there is a great person who has been helping me I am appreciated with all your service except this sad thing, please do reply me

Thanks

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frank-kern

15 years ago

A warrior named Martin Turner brought this thread to my attention this morning.

I'm on it, guys. Thanks for the heads up.

I don't have any financial interest in the Money Masters program but I *can* help anyone who needs support get hooked up fast.

(I know some people over there ;-)

So if anyone has any problems, this is my personal email address. Don't hesitate to write me and I'll make sure you're taken care of:

SUPERBADKERN@GMAIL.COM

Getting 8,000 new customers in a matter of days can really put a strain on a support team. I'm sure nobody at Tony's place is intentionally being flakey.

But either way, bad support is unacceptable ...especially when it comes to people wanting to cancel!!

So please let me know if there are any other problems.

Thanks
1 reply

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SeaofSuccess

14 years ago

Originally Posted by frank-kern

Getting 8,000 new customers in a matter of days can really put a strain on a support team. I'm sure nobody at Tony's place is intentionally being flakey.

But either way, bad support is unacceptable ...especially when it comes to people wanting to cancel!!

So please let me know if there are any other problems.

Although I do not need assistance cancelling, I found it very cool of you to offer your email direct, for folks to get satisfaction, Frank.

I also did enjoy the first series release with Tony and You, and "stacks of cool".

Thanks for being there for the people, and making the gesture.

Aaron A LaRiche

Thanks

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shorwood

15 years ago

Hey everyone, I sent Frank an email and asked him to help me get this cancelled (it seemed a little basic for me personally) and Frank sent me an email back in 3 minutes saying he'd pass it on.

Just under 30 minutes later I got a phone call from Steve Ross (sorry Steve, I was out for a minute so I missed the call) and I got an email right after the phone call saying my membership was cancelled.

These people are great people and they do want to help you out and they are very friendly.

So thanks Frank for using your contacts, and thanks Steve for responding quickly. I appreciate your help guys!

So if you need to cancel, just email Frank and you can get your membership cancelled. They aren't trying to steal your money or screw you over.

Don't get all uptight and do a chargeback or anything like that, it really isn't necessary and creates a bigger hassle for everyone.

So if you can't reach them by phone, email support or email Frank and you'll get it sorted out quickly!

Thanks Frank & Steve!

Thanks
1 reply

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SteveRoss-TR Service

15 years ago

Shorwood - glad we could help you and thanks for your patience. You rock! We've had an AMAZING response to this program and we've been having a awesome time getting to meet a lot of new friends and answer their questions! :-)

Hope to have the opportunity to connect with you again in the near future.

Have an outstanding day! :-)

Originally Posted by shorwood

Hey everyone, I sent Frank an email and asked him to help me get this cancelled (it seemed a little basic for me personally) and Frank sent me an email back in 3 minutes saying he'd pass it on.

Just under 30 minutes later I got a phone call from Steve Ross (sorry Steve, I was out for a minute so I missed the call) and I got an email right after the phone call saying my membership was cancelled.

These people are great people and they do want to help you out and they are very friendly.

So thanks Frank for using your contacts, and thanks Steve for responding quickly. I appreciate your help guys!

So if you need to cancel, just email Frank and you can get your membership cancelled. They aren't trying to steal your money or screw you over.

Don't get all uptight and do a chargeback or anything like that, it really isn't necessary and creates a bigger hassle for everyone.

So if you can't reach them by phone, email support or email Frank and you'll get it sorted out quickly!

Thanks Frank & Steve!

Thanks
1 reply

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Nightjester 15 years ago

Hi , I am Martin, the guy who contacted Frank Kern this morning (evening for me in the uk!) I am still awaiting confirmation of cancellation - can u help??
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frank-kern

15 years ago

Martin, I thought you were just alerting me to this thread :-)

I just re-read your email and see what you mean.

I'll forward your email to Tony's team and make sure they take care of you.

Thanks
1 reply

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Harlan

15 years ago

It boggles my mind to see people canceling after one session. I was blown away by the content.

To each his own but every time I listen to Tony, the razor's edge on mindset gets a bit sharper.

Peace.

[ 1 ] Thanks
2 replies

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Eric Louviere

15 years ago

Originally Posted by Harlan

It boggles my mind to see people canceling after one session. I was blown away by the content.

To each his own but every time I listen to Tony, the razor's edge on mindset gets a bit sharper.

Peace.

I was thinking the exact same thing as Harlan. Man, the more you are into this business, the more you realize why so many just fail. If you dont find value in Tony "freaking" Robbins, or dont even give him a chance after one session, then... well... good luck, because you need it.

Eric

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digitalproductreporter 15 years ago

this thread is for canceling the course and helping those that need to do so, if you want to toot each others horns or talk unrelated nonsense please start your own thread. thanks.

thanks to frank and ross for stopping by and offering additional advice on how to cancel in a timely manner.
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Josh Gould 15 years ago

Originally Posted by Harlan

It boggles my mind to see people canceling after one session. I was blown away by the content.

+1 to that, especially considering how low the monthly fee is... I recognized some of the stuff from the MC material. This is one of the few continuity programs I've come across that I'll be sticking with...

@ Metronicity - I canceled the Screw Google monthly thing through their support desk and it only took like 3 business days or something like that to hear back from them and have it canceled. No big deal.

I also grabbed the Underachiever upsell and I was actually emailed a reminder that I was going to be billed soon... it wasn't treated like a "GOTCHA!" type thing where they were hoping I'd forget about it or something...

I was gonna pay the 97+/- bones anyway but it was a refreshing change.
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InformationEmpire

14 years ago

Thanks Steve! Much appreciated! I've just sent you an email.

Chris Swyer

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Code64

14 years ago

Steve,

I've sent you a pm. I've sent now 5 emails to the customer support without a response. Hope to hear from you soon.

Thanks

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InformationEmpire

14 years ago

Just to let you all know, Steve came through and I got a full refund from him. So if you're having problems with customer services, Steve is the man to contact!

Thanks

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chini

14 years ago

I sent about 4 requests to cancel, they never contacted me until I said i'm going report you guys to the correct authorities and they responded immediately

Thanks

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InformationEmpire

14 years ago

I thought this was all done and dusted until I got a card from Royal Mail today saying I had a package waiting for me with a customs charge to pay of £14 (just under $25). For a product I didn't want and had cancelled WEEKS before it was sent out. Geeeez!

Of course, I'm not going to pay that and the Robbins team can deal with the charges when it gets sent back to them in 3 weeks time! All of this could've simply been avoided if the customer services team actually cancelled orders when they say they would.

Thanks

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Alex_NZ

14 years ago

Hi Steve,

Sounds like you are the man to talk to regarding canceling the Money Masters membership.

Here is an email I send out to your support staff just before. I am having some real problems with canceling my membership:

Hello,

There is something not right here with my cancellation!

I received my first confirmation of cancellation on 5 November, then I received another one on 10 November. Then on 12 November I got an email saying that a product has shipped to me???

The first cancellation email I received 7 days after I send it in! On your website it states that it would take 3 hours to get a reply...

Then on the 6th November I got billed for a monthly International package again... That is over a week after I cancelled my membership.

I am not sure but the customer service doesn't really seem to be up to speed here.

Can you please refund me the money that was taken off my credit card on 6th November and please cancel my membership permanently.

Like I said before I really like the product but to financial constrains I can no longer afford it.

I look forward to your reply.

Regards,

Alex Stojkovic
New Zealand

Thanks
1 reply

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SteveRoss-TR Service 14 years ago

Hey Alex,

I want to thank you for your post

You got it! I can assist. I was following up and noticed that your account had been refunded and corrected. I'll connect with you over PM as well to ensure that we're all settled up to your satisfation.

Have a great day! :-)
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SilverStockReport

14 years ago

It seems as if this sort of thing is still happening. They'll be right with you when you're going to give them your business but they'll be "right with you" when you're going to cancel it.

Of course, this applies to a lot of subscriptions.

Thanks
1 reply

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RichAmooi 14 years ago

Bummer. I called to cancel and also filled out the form online but nothing. The woman said I would receive a confirmation e-mail within seconds and I never received it. Hopefully Steve Ross will help me too.
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- BillyPilgrim 14 years ago
  
  So, how long before someone comes out with the free "Death of Continuity Marketing" to build a huge list?
  
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amaechi007

14 years ago

I've seen some of there contents. I think its great depending on your level of experience.

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whizkey

Banned 14 years ago

[DELETED]

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SteveRoss-TR Service 14 years ago

Hi Whizkey,

Thanks for reaching out to advise us of the challenge you have had. I'll send you a DM so we can connect personally and get you feeling great again! Looking forward to assisting you! :-)

Steve
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SteveRoss-TR Service 14 years ago

Whizkey -

Thanks for taking the time to let us know the challenges you have had. We want you to feel GREAT about your experience. I sent you a PM already so we can connect directly. Please drop me a line back or call me toll-free at 800-445-8181 x6318. If you don't get me please dial 0 and ask the receptionist to find me.

Thanks again!

Steve
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whizkey3

14 years ago

hi steve thanks for the prompt response, I tried calling the number above but couldn;t get through, I am not in the united states by the way. and I can't pm you here either, could you please pm me your direct email address instead? thanks.

Thanks
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whizkey3 14 years ago

Hi Steve, I could not reply you through PM as my post count have to be more than 50 to be able to send you a PM.

Is there an email address where I could forward you my Receipt of Money Masters Cancellation Confirmation on November 2009 and the Invoice issued to me for January 2010 DVD issue which was charged to my credit card 3 days ago.

thanks
whizkey
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SteveRoss-TR Service

14 years ago

Whizkey3 - sure thing! Drop me a note at steve.ross@tonyrobbins.com.

Thanks
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pcep 14 years ago

Hi Steve,

I cannot send you a PM because I have too few posts. I attempted to cancel my membership several times last month, but received no confirmation. I sent you an email last night. Could you please help me?

Thanks,

Paul
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- Larkrise 13 years ago
  
  What a shame this kind of thing happens. I know Tony Robbins firm are hard sell in a under the radar kinda way but hope they sorted their refunds by now
  
  I learned a lot from this about how to set up my own membership site and will definately be using a simple refund system
  
  great to see WF is heard
  
  Thanks
  
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SteveRoss-TR Service

13 years ago

Hi Larkrise,

Thanks for reading the posts and contributing. We had a few refund questions when the Money Masters program began and all were addressed. Tony Robbins is not at all hard sell. We want our Clients completely satisfied with ANYTHING they do with us.

As always, if anyone has questions about Tony Robbins products, services or Client support items we can be easily reached at 800-445-8181 x4 or by e-mail at customerservice@tonyrobbins.com.

Thanks again for participating in the forum and have a great week!

Thanks

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