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Beware of MailZingo

by ZachWaldman
7 replies
I purchased the pro version only to find that it's very limited. This is the top front-end option. Once you're in, you realize that unless you spend another $77 for the Elite version, there isn't much you can do with this software.

For instance, you're limited to only a single campaign with no access to stats or even the ability to view your suppression list.

I requested a refund. I'm not alone. If you look at their JVZoo stats, you'll see they're having a lot of refunds requests.

However, it's been several days, and I can't get them to honor their money-back guarantee.

First, they ignored me. Then, they told me I could upgrade for a discount. I keep insisting on a refund, and as of right now, still haven't received one.

There are many options for doing mass mailings out there that are superior and less expensive.

Avoid MailZingo like the plague.
#beware #mailzingo
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  • Profile picture of the author ZachWaldman
    Update: I opened a PayPal dispute and finally received an email saying if I would close the dispute, I would get my refund. Otherwise, because of affiliate payouts, would only receive a partial refund.

    I went ahead and closed the dispute, and I still have not received the refund.

    I've asked for less than five refunds in 20 years of being in the IM world. I always got them right away. I guess I've been lucky, but I'm concerned that since I've closed the dispute, I won't have any recourse if he doesn't refund the money.

    Live and learn!
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    Zach Waldman - Los Angeles Magician
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  • Profile picture of the author ZachWaldman
    I finally received the refund. They probably saw these posts.
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    Zach Waldman - Los Angeles Magician
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  • Profile picture of the author Jesus Perez
    That was a crock of BS. You always get the full refund and the affiliate would take a hit on their Paypal account. They asked you to do this for three specific reasons:

    -Refund rate: Attracting affiliates requires a low refund rate. This is their way of fooling affiliates in future promotions by using statements like "$50k launch and no refunds" in their JV page copy since the refund doesn't register in JVZoo or W+. It was probably a payment that was sent to you, right? If it doesn't show refunded in JVZoo/W+, then that's what they did.

    -Paypal Refunds: Refunds look bad on Paypal and implies poor products are being sold. Too many and your account may get closed or limited (they hold your money and kill the launch and upset affiliates)

    -Paypal Disputes. The more disputes that are filed, the greater the chance of losing your Paypal account. Closing the dispute helps them keep their account open a little longer.

    You're very lucky you got your money back. Closing a dispute makes it impossible to get your funds back through Paypal. The only other recourse is a chargeback which gets troublesome for the merchant and your personal Paypal account.
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    • Profile picture of the author ZachWaldman
      You are correct on all counts. By the way, I've been in the IM game for a loooooong time. This shows that even I get sucked in sometimes. lol.
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      Zach Waldman - Los Angeles Magician
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  • Profile picture of the author JBBr
    I agree with Zach 100%. The Pro version is very limited and should be viewed more like a free trial. Basically MailZingo offers a inexpensive unlimited license to affiliates where they can sell the Pro version and keep all the revenue. You will, of course, need the Elite up-sale paid to the MailZingo guys if you are serious. As a bonus you get an endless supply of email offers for everything imaginable!
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  • Profile picture of the author MarketingAce
    Actually you're only half way right. Even after you do the next upgrade, it's still NOT a fully functional autoresponder. They try to get you to upgrade at least 2-3 more times after the 1st standard order to make it a fully functional autoresponder. They are scammers & that's why I had to get my money back as well. I wasn't about to play their little game.


    Originally Posted by ZachWaldman View Post

    I purchased the pro version only to find that it's very limited. This is the top front-end option. Once you're in, you realize that unless you spend another $77 for the Elite version, there isn't much you can do with this software.

    For instance, you're limited to only a single campaign with no access to stats or even the ability to view your suppression list.

    I requested a refund. I'm not alone. If you look at their JVZoo stats, you'll see they're having a lot of refunds requests.

    However, it's been several days, and I can't get them to honor their money-back guarantee.

    First, they ignored me. Then, they told me I could upgrade for a discount. I keep insisting on a refund, and as of right now, still haven't received one.

    There are many options for doing mass mailings out there that are superior and less expensive.

    Avoid MailZingo like the plague.
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  • Profile picture of the author rritz
    I was interested in this and wrote their support to ask a few things:

    First on their salespage they claim:
    No more worrying about a 3rd party company crippling your business that can cost you a fortune ever again

    and later, below it says: Work Seamlessly with Almost Every SMTP servers

    meaning, you ARE dependent on a 3rd party service using amazon SES or something like it to send emails.

    Then they say:
    You also get our Inbuilt SMTP
    If you don't want to buy any SMTP server, don't worry, it automatically creates an SMTP on your hosting server. Just choose Inbuilt SMTP option & enjoy sending emails completely FREE.
    Even you can throttle & set how many emails per hour you want to send according to your hosting company policy. !!!

    So this means, they try to send my email through shared hosting smtp that allows for like 60 emails sent per HOUR or what? Or do they mean, I have to buy a VPS and they will set up a full fledged smtp server for me? ...
    If so, then they will also set up DKIM, SPF, DMARC and rDNS for me, right?
    NO! I especially asked them about that, and they told me DNS settings should be made by my hosting company.

    DNS settings through hosting, this sounds like shared hosting ... NOT a real bulk mailing solution.

    So either they have no idea what they are doing or they are trying to fool me.

    I also asked about features and they told me what features are available in what plan. I can't remember which, but some essential features were totally absent from all except elite plan. Totally inacceptable.
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