I contacted their customer service department as instructed in the receipt and simply told them it was not going to work for my customers and asked for them to simply refund the money. It wasn't much but I expect things to work as shown in the sales video. It is obvious know that the developer was locking up a small pdf report in his video presentation and on the surface it looked reasonable but when you get it and try a video or audio file or a piece of software, it is going to freeze up on you customers computer. BEWARE!
They're support immediately denied the request so I am forced to open a dispute with PayPal which is really foolish on their part.
Why advertise something that you already know is going to lock up on your customer. It is true, you can't fix stupid.
Well all I can say is stay away from anything offered by Locustware.com