Databases Missing From Hostgator Hosting Account

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I noticed a couple of my sites were down for a couple of days so I contacted Hostgator to see what is the problem. It turns out that they don't know what happen to my databases for the two sites that are down.

The databases completely disappeared...

Then they tried to sell me some database backup service

Has anyone had this problem before with Hostagtor?
#account #databases #hostgator #hosting #missing
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