Gram poster and Gram Authority

I decided to dispute with PayPal and I instantly get an email with the excuse the support system had been down.

Instead of apologizing, since I also emailed him and his email was not down because his website was still up and he was sending emails all week regarding his webinar, he decided to be an a-- and say he was just going to let the disputes ride the mandatory 10 days and they will refund. I contacted someone I know at PayPal and all I can say is don't waste your time here. Caveat Emptor!

Well if anyone needs to see my support emails to you beginning 4 days ago as well as the screen shots they are welcome to request it from me but now you're adding to your foolery by claiming I submitted a dispute after 1 hour.

I tried for 3 straight days. I emailed you at your personal address. You've been emailing us all week long about the webinar and now claim you had no email????


I've purchased over 230 items from JVZoo and if access to a product is not available and CS does not respond, there is no other alternative. Why was it that it took a PayPal dispute to finally get you to email back. If as you say you had problems, you could have let your entire list know.

Claiming I was the problem only diminishes your credibility here my friend. BTW, I only needed a single post license but I also purchased the OTO academy. I've been on this forum since you were a kid so grow up and learn how to handle your marketing efforts. A simple email to your list would have solved this problem and you wouldn't be in this situation trying to cover your mistake.

Also don't confuse the facts... My web host would not send email from gramposter.io. So I moved the support form to gram academy. At this point I mailed my list like a grown up. I never said I couldn't send email. The emails about the webinar aren't even coming from the gram poster site and you know that.

"I tried for 3 straight days. I emailed you at your personal address."

Again the form was down at first yes and it was fixed, which is why I got your ticket today. But I was not able to respond in time because you filed a claim an hour later. That's what happened in facts land. I really don't care what you say beyond this point as you're no longer a customer and you can't review something you don't have access to. This is in no way a "review".

Also I think you'll come back and buy it again if you really need it.

Because it's the best software out there for what it does.

And you wont find this level of value for the price anywhere else.

I've been around JVZoo for years. The problem was accessing your members area. I emailed you the screen shot of your system not recognizing my user email as well as your system not handling the password reset and you agreed with me. What are you trying to accomplish here? No one believes what you're saying. If you emailed your list I would have seen it. The point is you had emails from me with screen shots and it took a PayPal complaint to get you to move. Move on Pal.

Mo this has nothing to do with my members area.

I told you where the details are look up.

Listen Mo the simple fact is you did not access your purchase in your JV Zoo dashboard or you would have had your username and password.

Before you accessed your purchase you filed a paypal claim. I was not withholding anything from you as you would like to paint this picture.

You were withholding the details from yourself by not accessing your purchase. Maybe you got lazy after 230 purchases and expected an email from me.

You cant do that... why? Because I use the API and your details are sent to your JV Zoo customer account the moment you make the purchase.

I pay JV Zoo thousands of dollars every year to handle product delivery upon purchase. That's there job and they did.

You received an email after you purchased it that told you to access it via the JV Zoo Customer link above.

But instead of doing that, you did everything you described earlier, and caused this big hassle.

So you would have INSTANT access IF you accessed your purchase in your JV Zoo customer dashboard.

What happened in your email, or what I email my list about, or how soon I contacted you doesn't change any of this.

For anyone reading this I have over 200 customers.

And many of them are using the software regularly.

Thomas I hope your program works for everyone who purchased it. I'm sorry it took conflict for you to act.

this thread just keeps getting better!

The Gram Poster site appears to be down now. Been trying for a few hours. The support email uses the same domain and bounces back when you send an email. Appears widespread according to 'Down for everyone or just me'.



Any ETA on service restoration Thomas?