Person claiming to be from Hostgator keeps calling about a blacklisted site

19 replies
This guy has been calling me and leaving voicemails saying that one of my sites had been hacked, infested with malware, blacklisted and taken offline and if I wanted it back online I would have to give him a call. He claimed to be with Hostgator, but I was unaware of any problem until I started receiving calls from him. And weren't Hostgator supposed to automatically beef up security for customers websites to prevent this sort of thing? I'm a tad suspicious as this sounds a lot like those "tech support" calls you get after a pop up ad tells you "you're computer is under attack" where you simply click out of it/restart and you're fine. In other words someone causes a "problem" for you and then offers you a "solution" for a problem that they caused often at a cost whether it's blatant or not.
#blacklisted #calling #claiming #hostgator #person #site
Avatar of Unregistered
  • Profile picture of the author Kay King
    There is such a simple solution - call Hostgator or go onine and use the live chat on the HG site....get an answer directly Anyone giving you 'an answer' here is only guessing.


    HG will know if they have contacted you or not - if there is a problem or not. You're right to be suspiciious but go to the 'source'.
    Signature
    Every child needs a pet because every family needs an optimist

    Saving one dog will not save the world....but will forever change the world for one dog.
    {{ DiscussionBoard.errors[11442671].message }}
    • Originally Posted by Kay King View Post

      There is such a simple solution - call Hostgator or go onine and use the live chat on the HG site....get an answer directly Anyone giving you 'an answer' here is only guessing.


      HG will know if they have contacted you or not - if there is a problem or not. You're right to be suspiciious but go to the 'source'.
      Exactly. Call your hosting company and find out from them what's going on, if anything.
      Signature
      Ready to Explode your Content Marketing?

      Discover How to Increase Revenues with My Complete SEO Content Strategy Here!
      {{ DiscussionBoard.errors[11442675].message }}
  • Profile picture of the author OptedIn
    If someone tells you your site has been taken offline, did you at least check to see if that's true? Haven't seen that point mentioned. lol

    Hosting companies rarely, if ever, call. They rarely, if ever, even bother to alert you to a problem. Checking your site is totally your responsibility.
    Signature

    "He not busy being born, is busy dying." - Bob Dylan • "I vibe with the light-dark point. Heavy." - Words that Bob Dylan wishes he had written.

    {{ DiscussionBoard.errors[11442676].message }}
    • Profile picture of the author Frank Donovan
      Originally Posted by OptedIn View Post

      If someone tells you your site has been taken offline, did you at least check to see if that's true? Haven't seen that point mentioned. lol
      Especially as there seem to have been several calls. I don't know why anyone would think to post here before first checking to see if the site is still up.

      Anyway, this is clearly a scam. The OP should report it to his hosting company and move on. If still concerned, post a different contact number on the WHOIS domain info to the one given to HG.
      Signature
      TOP TIP: To browse the forum like a Pro, select "View Classic" from the drop-down menu under your user name.

      {{ DiscussionBoard.errors[11442736].message }}
      • Profile picture of the author OptedIn
        Originally Posted by Frank Donovan View Post

        Especially as there seem to have been several calls.
        Right. All of my hosting companies have always put making me aware of my problems at the top of their to-do list, and drop everything until they accomplish that. What planet am I living on?
        Signature

        "He not busy being born, is busy dying." - Bob Dylan • "I vibe with the light-dark point. Heavy." - Words that Bob Dylan wishes he had written.

        {{ DiscussionBoard.errors[11442740].message }}
  • Profile picture of the author Gambino
    As others have said... Check your site and contact HostGator.

    Personally, I believe it could be true. My site was previously hosted with HostGator and was hacked several times. Can't remember if they called but I did get several emails about it.

    Which brings me to my main point... HostGator is a terrible hosting company.
    Signature

    Shop here and help us rescue dogs: RescuTees.com
    Join our affiliate program and earn 15% commissions here: Become an Affiliate

    {{ DiscussionBoard.errors[11442744].message }}
  • Profile picture of the author ryanbiddulph
    I'd consider switching companies while you are at it. Go with a smaller operation; better customer service, more secure, better performance.
    Signature
    Ryan Biddulph inspires you to be a successful blogger with his courses, 100 plus eBooks, audio books and blog at Blogging From Paradise
    {{ DiscussionBoard.errors[11442790].message }}
  • Profile picture of the author Kay King
    I'd consider switching companies while you are at it. Go with a smaller operation; better customer service, more secure, better performance.

    Why??? If someone is scamming, it's not the fault of the host. There is no proof anything is 'insecure' here - sounds like a scam.


    I don't understand why the OP would post about it instead checking with the 'source' - his hosting provider.
    Signature
    Every child needs a pet because every family needs an optimist

    Saving one dog will not save the world....but will forever change the world for one dog.
    {{ DiscussionBoard.errors[11442808].message }}
  • Profile picture of the author ChrisBa
    I've never heard of this. Have you called or contacted hostgator on this yet?
    {{ DiscussionBoard.errors[11442835].message }}
  • Profile picture of the author Obermair
    In 15 years of hosted sites, I cannot ever recall a time when the hosting company has called me. If I received the call you received, I would simply call them back or chat with them online. This is a scam.
    {{ DiscussionBoard.errors[11443048].message }}
  • Nowan from noplace cares nuthin' 'bout 'nuthin' once you up an' runnin' with their service.

    They got better things to do with their time, less'n they VAMPIN' OUT on your annual subscription.

    Worst case sceanario is they offer this kinda pitch ...


    WANT MORE FROM US?
    Let us Help You Secure Dreams Beyond

    SPORTSY ITALIAN VEHICLES or ETERNALLY LICKABLE BOOBIES


    an' offer a mere "$200 extra per month" NOOSE roundya NECK kinda level up.
    Signature

    Lightin' fuses is for blowin' stuff together.

    {{ DiscussionBoard.errors[11443058].message }}
  • Profile picture of the author salegurus
    One things for sure:
    Google doesn't like your site much... It's giving it the old Red Page warning to visitors...
    Signature
    Think of how stupid the average person is, and realize half of them are stupider than that.

    ― George Carlin
    {{ DiscussionBoard.errors[11443269].message }}
    • Originally Posted by salegurus View Post

      One things for sure:
      Google doesn't like your site much... It's giving it the old Red Page warning to visitors...
      Yep.

      OP,

      Looks like you should listen to your mysterious caller - you apparently do have an issue. You don't have to use whatever they are selling but it appears you do have problems.

      Please take the link out of your signature so others don't get infected or whatever may happen by following that link.

      Mark
      {{ DiscussionBoard.errors[11443284].message }}
  • Profile picture of the author Jon Tees
    I will give Hostgator a call shortly to verify if indeed someone who is in their employ has been attempting to reach out regarding this matter. I merely posted this here because I thought perhaps this may be some sort of a scam concocted by an individual who hacked the site themselves, infected it with malware, got it blacklisted and then contacted me attempting to get me to pay a random to fix a "problem" that he himself created. Truth be told, I have kind of been an absentee owner in regards to this site not really checking up on it or doing anything with it in recent months as I have been busy with other online and some offline business pursuits. I was kind of under the impression that Hostgator would automatically be adding HTTPS to websites that they host to beef up security at the end of September, but apparently this has either been delayed/halted. I have manually added HTTPs to some sites but this site was not one of them and I'm not really sure it would have made a difference.
    {{ DiscussionBoard.errors[11443466].message }}
  • Profile picture of the author Jon Tees
    Ever since Hostgator has partnered with SiteLock I have noticed that more and more of my sites are being infected with Malware with me often receiving a call and/or e-mail that sounds a lot like a ransom demand from someone from SiteLock that if I want the site fixed I should give them a call/send them an e-mail and they'll be happy to fix it for a nominal fee. This kind of reeks of an inside job like someone from SiteLock is infesting my sites with Malware and then attempting to charge me to remove it. I also find SiteLock to an extent to be an appropriate name as I appear to be locked out of deleting any code or making any corrections to the sites to get rid of the Malware myself.
    {{ DiscussionBoard.errors[11492850].message }}
  • Profile picture of the author IGotMine
    an inside job like someone from SiteLock is infesting my sites with Malware and then attempting to charge me to remove it.
    It's so common and well known, it has a name - "The Sitelock scam." It's been around for years.
    Signature
    Gone Fishin'...
    {{ DiscussionBoard.errors[11492856].message }}
  • Profile picture of the author Jon Tees
    I'm really considering moving to another provider and possibly taking legal action due to the impact this has had on my business. One Malware "incident" on one site caused my entire account to be shut down with Hostgator/Sitelock attempting to strong arm me into paying them to fix it. I simply deleted the site as I never use it and haven't updated it in years problem solved? Nah, another site quickly became "infected" this to me seems a lot like a combination of sabotage and extortion. I just sort of dabble in internet marketing these days as most of my concentration is on an offline business, but still messing with someone's ability to make money online or causing them problems and then offering to be the "solution" for a price just isn't right. This would be like if someone robbed and/or vandalized your house and then offered to provide you a state of the art security system to prevent future break ins/acts of vandalism, you refuse to pay and they keep coming back and doing it again and again each time stressing the "need" for their services even though you wouldn't "need" their services at all if they would stop pulling this crap and leave you alone.

    This to me seems a lot like paying protection money to the mafia, you don't pay the very people offering "protection" become the source of your problems.
    {{ DiscussionBoard.errors[11546199].message }}
  • Profile picture of the author Kay King
    This thread is a year old - did you call HG and straighten this out to begin with? Four days after posting the thread you were 'going to call'...but never posted what the outcome of the call was.



    What action did you take after starting this thread? Did you talk to HG - did you click on any links or respond to any scam emails? Did you respond to the scam email or calls in any way?



    The Sitelock scam has been docoumented online for at least two years and only a lawyer can tell you if there is legal recourse or not.
    Signature
    Every child needs a pet because every family needs an optimist

    Saving one dog will not save the world....but will forever change the world for one dog.
    {{ DiscussionBoard.errors[11546250].message }}
  • Profile picture of the author Jon Tees
    I have had some live chats but they resolved nothing. I removed the infected files on one site was given the "all clear" and then no sooner as the site/my account restores there was an "infestation" on another site. Not only is one infected site shut down but my entire account has been suspended twice with me losing money and suffering reputation damage. Basically their response is always "pay up or it'll keep happening" though not always in so many words. This is plain old extortion at it's best. I can either pay them, move to another provider or cease having hosted sites and just forward domains to affiliate links. These seem to be my only three options.
    {{ DiscussionBoard.errors[11546901].message }}
Avatar of Unregistered

Trending Topics