9 support requests later, I still have not receive a solution.
The program has potential but the main mailing feature does not work therefore all statistics are useless.
Mo or his staff reply about a week out with each request.
In the meanwhile, I've received dozens of offers from other products he is marketing.
This is the problem with IM. When you buy something from a reseller, forget CS.
I've now learned to NEVER buy from a reseller. Do your research and buy from the developer.