Poor Support for Viral inviter

14 years ago

Hi there, I bought the script too.
I guess the below is what you may miss:
1. register to their system (see your email receipt)
2. upload the license which is included in the package
3. their support website had been changed to TurboBuzz -- by Norman Freeman
go there and download the latest script.

Hope this can help you

Thanks
1 reply

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Wuuki 14 years ago

I bought another product from them (TurbosqueezePro) and it was the same experience.
The tutorials weren't ready and my tickets weren't replied or with a delay of 2-3 weeks.

I got a refund with a lot of hassle and sending warning to the "support" desk.

Hopefully this is not the norm with the company.

Hope this helps

Cherio
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Sumaryan85

14 years ago

We all can learn from others experiences, I guess. I don't have problem with that, bought Viral Inviter while ago, and had no problems with it.

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JosephTate Banned 12 years ago

I bought viral inviter and have absolutely no problems what so ever..
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- RPMillar 12 years ago
  
  Originally Posted by Ricky Stevens
  
  I bought viral inviter and have absolutely no problems what so ever..
  
  Actually, we are talking about the Viral Inviter Reseller Program, not the Viral Inviter software.
  
  Thanks
  
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gragster

14 years ago

I have viral inviter and it will not send out any invites to the people I try from my gmail account but it will send me messages thanking me. Any idea what I'm doing wrong? I'm pulling my hair out. thanks

Thanks
1 reply

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norman_freeman 14 years ago

Hi everyone!

it's Norman.

Thanks first of all for using Viralinviter!

I would like to openly address the support issues that you had.

We were in a major change of operations lately, which is no excuse for the delay in support ticket replies, but just an explaination.

My apologies if you have experienced delays.

I am happy to say that all these issues are a thing of the past and our average ticket response time is down to under 6 hours meanwhile (that includes nightimes!).

Just want to let you know that we are taking the further development of Viralinviter very serious and continue to improve the product as well as support and operations in general.

If you are a customer, I hope our update notifications go through to your inbox, since there were some major changes in the past 4 weeks.

We've been releasing updates about 3 times per week to address all the even smallest issues customers still had.

If you look at our release notes from the past 2 weeks, you will find many issues fixed or features added by customer request:

(( not allowed to post links!! ))

Just head over to our support site and find the "Announcements" section for Viralinviter!

turbobuzz..zendesk..com (change doiubledots to single dots)

We want to keep Viralinviter ahead of the game.

---

gragster: Can you please open a ticket again and let me know details? I will personally assist you. (please chose "Norman freeman directly/JV request" as topic)

GENERAL:

All existing customers have access to our NEW member area at

turbobuzz..customerhub..net

You can also recover your password there!

I am here to clarify more questions if you have them.

THANK YOU again and my apologies for the trouble...

Norman
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Sumaryan85

14 years ago

Hello Norman...
Good to know that the script is constantly developed. What version is it now?

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jhashey 14 years ago

I just bought the script last week and the response time to tickets if 5-6 days, not 6 hours. I even called the support number (which is just a voicemail).

It will not important email contacts from yahoo and I can't get a response on how to fix it....
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- Sean Phillips 14 years ago
  
  I purchased Viral Inviter a while ago (for a project which is now dead, unfortunately), and I had a fairly good experience with it.
  
  I can't comment on how effective it would be if you put it on a website that was getting lots of traffic (unfortunately the particular website I used it on was a bit of a flop ), but I thought the customer service was pretty good.
  
  I found the program itself to be kind of a pain in the butt to get set up, but once it was up and running it worked very well in all my tests. I wish that I had been able to run more traffic through it so that I could give you a more informed opinion, but from my limited experience, my conclusions are:
  
  - kind of a pain to set up
  - worked well once it was running
  - customer service and support was good, and my emails were never ignored
  
  Hope that helps!
  
  Sean
  
  Thanks
  
  1 reply
  
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  jhashey 14 years ago
  
  I bought the script almost 2 months ago and had it installed by my web guy.
  
  ...the script did not work with yahoo mail as it had an error.
  ...they released an update to fix it.
  ...I installed the update and now everyone works except for the link tracking (CRAZY IMPORTANT TO AUTOMATE)
  ...I asked how to fix it and was told to pay them $47 to install it.
  
  Even though it was the viral inviter program error with yahoo that caused the problem, and everything works except for one part of it, they want me to throw in more money?
  
  Whole project about 200$ and 30-40 hours of my time...when the emails went out, no links were tracked so even if they fixed the issue...if I paid them again...I would have to (and did) email EVERY person their bonus.
  
  I like the potential, and Im sure it can work for some lucky people, but not in my instance, I'm probably going to dump the program and get a simplier one.
  
  Thanks
  
  1 reply
  
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  ViGuy 14 years ago
  
  Hello Everyone,
  
  Anyone who communicates daily with many people in whatever capacity is well aware of the highs and lows of how issues can drain time and focus away from what it is one is trying to achieve in a positive way.
  
  This is no less apparent than in the context of a support helpdesk...
  
  An end user can feel ignored while not realising that one support person is actually answering many, many questions from different people at the same time.
  
  Also, there can be an attitude as though people who give support are somehow sub-human or not technical. I understand that this can be brought on by the very people giving support when they do not listen to respectful, well constructed, logical proofs that are presented in black and white.
  
  However, when the opposite is true; that is, when a user is not following clear guidelines and instructions presented to them, or worse, just making things more difficult for themselves, then this can lead to misrepresentation or worse.
  
  I have seen this a few times on here, and it is a great shame given the help that is available.
  
  To jhashey,
  
  You never waited more than a day for any technical response, and others were from 7 minutes and up. The only pause was when you asked a billing question and the helpdesk clearly outlines our response times in those cases.
  
  You asked if there was an issue with a feature, I confirmed that there was and you received an update fix. I then supported you through your use of the software, and when you did things incorrectly I guided you.
  
  You then asked if there was an issue with another feature, and I said that there wasn't - you didn't reply after that. It is strange that you did not take my word for it given my display of transparency when fixing the first issue and the help thereafter. Instead you posted on here - three times!
  
  If we become aware that there is an installation issue, then we will recommend performing an installation because this saves time all around. We also point test every installation and a test of the tracking is part of that.
  
  Therefore, looking back, that cost of install is less than what it cost you in terms of your time to send gifts out plus in terms of time spent setting up. You would have received peace of mind knowing that the system was installed and tested by the makers of the system and not by a web designer who is new to it and who can make mistakes.
  
  As it turns out, your web guy did make mistakes, which is why the tracking and rewards are not working for you - I can bet my soul on this!
  
  A cost for an expert to perform a task is not something to gawk at. After all, most people are aware that if they take their car for a new tyre, they expect to pay for the new tyre *and* for someone to fit it, they could comment that it's only 4 nuts, but they want reliability and an installation that they can trust.
  
  Look, I am a specialist at what I do and I am available at the helpdesk for any concerns no matter how technical or not in nature. Whenever there is an issue that is asked by two or more people I spend time creating a post in the FAQ section. This is to save support time and end user time.
  
  ---
  
  And just to comment generally while I look at this thread (not jhasheys post)...
  
  If people post support issues elsewhere - like here, then this usually indicates that they are not utilising the service that is available to them as a *bonafide* customer - go figure!
  
  ----
  
  I am passionate about the people and projects I am lucky enough to be involved in, please don't take my words as blunt, I am just a straight talking kind who respects and defends creativity and growth.
  
  Yours Sincerely,
  ViGuy
  
  Thanks
  
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TylerF

13 years ago

Awesome. My thread was taken down without any notifications. Mods, are you biased?

Norman Freeman,
My support request has been submitted for almost a month without any reply.
What do you say about it?

Thanks

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Aleksejs Zuravlovs

13 years ago

My request wasn't answered as well! And the product wasn't cheap either!! 200$...

And I can't reach him anywhere, just on turbobuzz site.. And there is no response from there still. His and his support WF accounts are inactive and support email I saw earlier isn't working..

I'm afraid he is SCAMMING PEOPLE!

Thanks
1 reply

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mmickey

13 years ago

this is not cool

Thanks
1 reply

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Geeked Labs

13 years ago

I have to agree with the above claims. I bought viral inviter 2 weeks ago because it looked amazing, and for 300 bucks I thought the support must be out of this world.

I couldn't have been more wrong. So far I've never been so disappointed with a IM purchase. Support? I can't even reach support. The guys at The Ultimate Email Contact Importer. Import and invite all email contacts from Yahoo, Hotmail, Gmail, AOL, MSN and Lycos answer within a few hours, and virial inviter guys haven't answered anything in 2 weeks and cost 500% more.

They have the nerve to give out a fake non-working phone number, and if you try to email them it simply sends you an auto-respose. You are left at the mercy of their helpdesk where you get to watch your ticket tell you its processing for weeks on end.

I've even tried to find other people currently using it so I could seek help to no avail. All the websites they list that use viral inviter no longer have it, and their step by step videos skip so many steps I don't see how it can even be called a step by step video.

If I don't get a response by Sunday I'm requesting my bank charge back.

Thanks
2 replies

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Urbanfox

13 years ago

I bought resale rights for Viral Inviter as I own it and think it has a place in any internet marketer's tool kit. The product is good, but after a nice cosy series of emails with Norman about his selling resale rights so he could concentrate on family life and a new app called Bazaar (seems pretty good) back in December, I'm now in the badlands of Turbobuzz support.

They even have a whole section dealing with the issue of non-response to support tickets! Obviously an issue with them.

All I have asked for is the login details of my reseller site so I can make some changes and tweaks. You'd think that would merit a response, yes? After all, I'm not making a complaint, just trying to fulfill my part of relationship as a reseller! As of today, Norman has blacklisted my ip so as not to receive any emails from me. Great treatment of a business partner...

Come on Norman and team, buck up your support act! The ticket is now 7 days old.

Peter

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Urbanfox

13 years ago

Update to this post. I've had a long phone conversation with Norman Freeman and all my issues should be resolved by the end of the day. I raised the issue of some tickets taking too long to respond and Norman took that on the chin and agreed to take some steps to improve things.

Peter

Originally Posted by Urbanfox

I bought resale rights for Viral Inviter as I own it and think it has a place in any internet marketer's tool kit. The product is good, but after a nice cosy series of emails with Norman about his selling resale rights so he could concentrate on family life and a new app called Bazaar (seems pretty good) back in December, I'm now in the badlands of Turbobuzz support.

They even have a whole section dealing with the issue of non-response to support tickets! Obviously an issue with them.

All I have asked for is the login details of my reseller site so I can make some changes and tweaks. You'd think that would merit a response, yes? After all, I'm not making a complaint, just trying to fulfill my part of relationship as a reseller! As of today, Norman has blacklisted my ip so as not to receive any emails from me. Great treatment of a business partner...

Come on Norman and team, buck up your support act! The ticket is now 7 days old.

Peter

Thanks

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Urbanfox

13 years ago

Joshua, have you had a response yet?

If you are having problems, you could do a whois look up on viralinviter.com. There you will see contact details, phone number and address.

Originally Posted by joshua1987

I have to agree with the above claims. I bought viral inviter 2 weeks ago because it looked amazing, and for 300 bucks I thought the support must be out of this world.

I couldn't have been more wrong. So far I've never been so disappointed with a IM purchase. Support? I can't even reach support. The guys at The Ultimate Email Contact Importer. Import and invite all email contacts from Yahoo, Hotmail, Gmail, AOL, MSN and Lycos answer within a few hours, and virial inviter guys haven't answered anything in 2 weeks and cost 500% more.

They have the nerve to give out a fake non-working phone number, and if you try to email them it simply sends you an auto-respose. You are left at the mercy of their helpdesk where you get to watch your ticket tell you its processing for weeks on end.

I've even tried to find other people currently using it so I could seek help to no avail. All the websites they list that use viral inviter no longer have it, and their step by step videos skip so many steps I don't see how it can even be called a step by step video.

If I don't get a response by Sunday I'm requesting my bank charge back.

Thanks

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xxxJamesxxx

13 years ago

I got this ages ago and I couldn't get it to work

James

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Urbanfox 13 years ago

James, have you tried getting the latest update? Support for the product might be awful via the help desk, but the updates are regular. Good luck
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RPMillar

12 years ago

I bought the Viral Inviter Reseller package a week ago.
Received nothing for 5 days, and my emails and tickets went completely unanswered.
Received the product 2 days ago, but it doesn't work and the "Support" and "Contact" links in the software lead to 404 errors.
Further emails and tickets about this from me are still unanswered.
And all the while I'm getting auto-emails from Norman Freeman begging me to email or send a ticket if I have any questions at all. Lame.
To say I'm disappointed would be an understatement.
Anyone else experience this?

Thanks
1 reply

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Urbanfox 12 years ago

Sorry to hear about your experience. Not at all good. Have you checked that your download is the latest version in your members area?

Did you buy from a reseller?
You can try writing with your complaint to:

Norman Freeman
TurboBuzz Industries
Leibnizstrasse 25
39104 Magdeburg
Germany

Enclose copies of your tickets.

I hope you get a good resolution

Peter
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RPMillar

12 years ago

Hi Peter, thanks for your reply.

"Have you checked that your download is the latest version in your members area?" The reseller package is online, hosted software so there is no download.

"Did you buy from a reseller?" No, I bought from TurboBuzz directly.

"You can try writing with your complaint " Thanks. I'll do that.

I just read a complaint about this guy on RipoffReport dot com so things are not looking good...

Thanks

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RPMillar

12 years ago

9 days since I bought the broken Vital Inviter Reseller product and not a word, so I just asked for a refund.

Thanks
1 reply

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Urbanfox

12 years ago

That's understandable given no response to a ticket on a premium priced product. Maybe you'd let us know if the refund resolves properly for you.

Meanwhile, the latest version of viral inviter you were provided for download should be 5.1.1.8. If it isnt, maybe start the install over again.

Peter

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RPMillar

12 years ago

Urbanfox, I wasn't provided with the latest version of viral inviter. I bought the Viral Inviter Reseller rights for $425. There is no install for this, it's an online portal for reselling the software.

Anyway...

Originally Posted by Urbanfox

That's understandable given no response to a ticket on a premium priced product. Maybe you'd let us know if the refund resolves properly for you.

Meanwhile, the latest version of viral inviter you were provided for download should be 5.1.1.8. If it isnt, maybe start the install over again.

Peter

Thanks
1 reply

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Urbanfox 12 years ago

My mistake - misread your first post. I got a phone call from Norman after my letter arrived in Germany, full of apologies. After that, my site was set up properly and works well. He said he would do a webinar for all resellers, but never did and ignored my support tickets and emails on the subject.

Good luck.
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Urbanfox

12 years ago

Update. Norman Freeman says he has spoken to RPMillar and sorted out the issues there.

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RPMillar

12 years ago

Originally Posted by Peter Merrifield

Update. Norman Freeman says he has spoken to RPMillar and sorted out the issues there.

Sort of. The previous issues have been solved, and he did post a (hastily put together) video about it, but there are a bunch of other issues that I'm waiting to hear back on.

Thanks
1 reply

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RPMillar

12 years ago

Originally Posted by RPMillar

Sort of. The previous issues have been solved, and he did post a (hastily put together) video about it, but there are a bunch of other issues that I'm waiting to hear back on.

9 days now and no reply...

Thanks

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LifeIncome

12 years ago

any1 know where norm is..........am having the same problem...........no1 answers my support tickets

-steve

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Peter Merrifield 12 years ago

You could try writing to him at:

Norman Freeman
TurboBuzz Industries
Leibnizstrasse 25
39104 Magdeburg
Germany

Enclose copies of your tickets.
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LifeIncome

12 years ago

I've just requested a charge-back from my credit card provider

........never got any type of reply from norm

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RPMillar 12 years ago

Originally Posted by LifeIncome

I've just requested a charge-back from my credit card provider

........never got any type of reply from norm

No reply to me in over too weeks, so I'm requesting a charge-back from my credit card provider too.

You'd think that if you spent time and money developing and marketing a product, that you spend a few minutes helping your customers. But apparently not. I wonder how many other people are going for refunds/charge backs.

Lame...
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jennycdb

Banned 12 years ago

[DELETED]

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RPMillar

12 years ago

norman freeman | Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported

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Poor Support for Viral inviter

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