New and disturbing problems with Aweber??

17 replies
I sent out a broadcast a couple days ago and even though I did everything correctly, it NEVER got sent. Aweber listed it as "Sent," but it never went out.

(And, yes, I checked everything and there is no possible way it did go out because my list was seeded with multiple email addresses I use to double-check such things, plus the open and click rates were never displayed even though all the appropriate boxes were checked to do all that.)

And then on the broadcast that DID go out, I noticed that it went to some of my email accounts but not others. For example, the broadcasted email showed up in my AOL email inbox, but not Gmail, and not Yahoo either.

This is really disturbing.

Is anyone else having these problems?

And if so, what alternative autoresponder companies do you recommend?
#aweber #disturbing #problems
  • Profile picture of the author BillyBee
    I hear that Constant Contact is good with deliverability, but that's just something I heard, so I really don't know.

    I'd like to hear about other autoresponder companies because I use Aweber, too, and I am not convinced anymore that they are as great as advertised.

    What other a/r services are good out there?
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  • Profile picture of the author Sean Donahoe
    I have been using Aweber for years and never really had a problem with deliverability, even to the notoriously PITA AOL.

    I do use GetReponse as well and they are pretty solid but AWeber is my preferred service. I have used Constant Contact and IConact before for my clients but they can be a bit expensive comparatively.

    All the best

    Sean
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  • Profile picture of the author Ebo Etoyep
    Not too long ago I moved from AWeber to MailChimp. I had constant issues with AWeber not sending out blasts at the appropriate times. On more than one occasion, they were sent out 2-3 hours late. Their support basically told me that it wasn't their problem and that I was being impatient. From my perspective, if I schedule a blast a week a head of time, I should be near the front of the queue. Since moving to MailChimp, who also have a phenomenal API, I haven't had any issues. They allow group segmentation in individual lists, which makes my life incredibly easy.

    They also offer an inexpensive service to test your emails before they go out to your list to see if they are blocked by any services, even including screenshots of what your email looks like. Gmail, Yahoo, MSN, AOL, and even some companies I am unfamiliar with are included.

    I was apprehensive at first, because I've been with AWeber for years, but I've been extremely pleased with MailChimp and the transition only took me a few hours. I went from having 10 individual lists, down to one, very well-organized list.
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    • Profile picture of the author James Campbell
      Originally Posted by Ebo Etoyep View Post

      Not too long ago I moved from AWeber to MailChimp. I had constant issues with AWeber not sending out blasts at the appropriate times. On more than one occasion, they were sent out 2-3 hours late. Their support basically told me that it wasn't their problem and that I was being impatient. From my perspective, if I schedule a blast a week a head of time, I should be near the front of the queue. Since moving to MailChimp, who also have a phenomenal API, I haven't had any issues. They allow group segmentation in individual lists, which makes my life incredibly easy.

      They also offer an inexpensive service to test your emails before they go out to your list to see if they are blocked by any services, even including screenshots of what your email looks like. Gmail, Yahoo, MSN, AOL, and even some companies I am unfamiliar with are included.

      I was apprehensive at first, because I've been with AWeber for years, but I've been extremely pleased with MailChimp and the transition only took me a few hours. I went from having 10 individual lists, down to one, very well-organized list.

      Watch out for MailChimp, they are not IM friendly and work-from-home friendly.

      You may get your account shut down for doing affiliate marketing/promos

      There have been some warriors who have experienced this.

      Wanted to give you a heads up .

      James
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      • Profile picture of the author Ebo Etoyep
        Originally Posted by James Campbell View Post

        Watch out for MailChimp, they are not IM friendly and work-from-home friendly.

        You may get your account shut down for doing affiliate marketing/promos

        There have been some warriors who have experienced this.

        Wanted to give you a heads up .

        James
        Thanks for the warning. I mainly promote my own products, so I haven't had any issues with this, but that is certainly something to take into consideration for most people.
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  • Profile picture of the author TheNightOwl
    That's a pretty good write up there, Ebo. I've heard a few folks raving about MailChimp over the last few months.

    Would be interested to hear from some other folks who use MailChimp...
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  • Profile picture of the author mattlaclear
    I have used aweber for years and the only time I had an issue with a broadcast not going out was when I inadvertently scheduled it to be sent out a year later than when I wanted it to go out. It was totally my fault. Though I do think some of the support staff acts a bit arrogant at times.
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  • Profile picture of the author Zanti
    Have you considered checking out Imnica Mail. You can find out all the information you want right here on the forum. Imnica is created by a fellow warrior, Richelo Killian.

    Z (aka Brian Alexzander)
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  • Profile picture of the author Tommy Turner
    I have been using Aweber for years and never had a problem like that. I have now added Getresponse to the mix too.

    As my list grows bigger I did not want to put all my eggs in one basket.

    I do not have enough experience with Getresponse to give it a rating yet.

    Does anyone have any long term results with Getresponse?

    Tom
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  • Profile picture of the author kbrockm
    I just started using Response 2.0, so not a lot of experience to report, but so far, so good!
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  • Profile picture of the author danlew
    Strange , did you contact Aweber about this? I use Aweber and have never had this issue
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  • Profile picture of the author Jason James
    Originally Posted by tgilberg View Post

    I sent out a broadcast a couple days ago and even though I did everything correctly, it NEVER got sent. Aweber listed it as “Sent,” but it never went out.

    (And, yes, I checked everything and there is no possible way it did go out because my list was seeded with multiple email addresses I use to double-check such things, plus the open and click rates were never displayed even though all the appropriate boxes were checked to do all that.)

    And then on the broadcast that DID go out, I noticed that it went to some of my email accounts but not others. For example, the broadcasted email showed up in my AOL email inbox, but not Gmail, and not Yahoo either.

    This is really disturbing.

    Is anyone else having these problems?

    And if so, what alternative autoresponder companies do you recommend?
    Actually ive had problems like this once in a while.. i'm on my own list and some days dont get my broadcast emails... but based on my clicks/traffic stats the emails did get sent.. its just problem a problem with my email server specifically.
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  • Profile picture of the author paulie888
    I was initially with aweber, then switched to getresponse. Seems like the top marketers are using both - I wonder if one has any clear superiority over the other? Or is it more of a "Coke vs. Pepsi" kind of thing, where both are good and it's more of a matter of personal preference?

    Paul
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  • Profile picture of the author Biz Guru
    Just a quick train of thought to share. It is always a GOOD idea to have 2 systems like aweber and GetResponse or whatever. If there is ever an outage, spam complaints or unforseen problems you don't want to be held completely at the mercy of 1 company. You would hate to be down for a few days and miss a lauch or something.

    Infusionsoft is killer. Costs a few bucks but if you are making money then this will make you way more for sure.

    I use Aweber and they are Usually good but they might feel a little too comfortable at #1 and fall asleep at the wheel 1 day.



    Kevin
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    Cheers To Your Success,
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    • Profile picture of the author Riz
      Thanks Kevin - that is fantastic advice.

      Best not to keep all your eggs in one basket.

      I've heard some great things about Infusionsoft and will probably be moving business over to them in the near future.

      Riz

      Originally Posted by Biz Guru View Post

      Just a quick train of thought to share. It is always a GOOD idea to have 2 systems like aweber and GetResponse or whatever. If there is ever an outage, spam complaints or unforseen problems you don't want to be held completely at the mercy of 1 company. You would hate to be down for a few days and miss a lauch or something.

      Infusionsoft is killer. Costs a few bucks but if you are making money then this will make you way more for sure.

      I use Aweber and they are Usually good but they might feel a little too comfortable at #1 and fall asleep at the wheel 1 day.



      Kevin
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  • Profile picture of the author JMSD
    Originally Posted by tgilberg View Post

    I sent out a broadcast a couple days ago and even though I did everything correctly, it NEVER got sent. Aweber listed it as "Sent," but it never went out.

    (And, yes, I checked everything and there is no possible way it did go out because my list was seeded with multiple email addresses I use to double-check such things, plus the open and click rates were never displayed even though all the appropriate boxes were checked to do all that.)

    And then on the broadcast that DID go out, I noticed that it went to some of my email accounts but not others. For example, the broadcasted email showed up in my AOL email inbox, but not Gmail, and not Yahoo either.

    This is really disturbing.

    Is anyone else having these problems?

    And if so, what alternative autoresponder companies do you recommend?
    Hi

    I use AWeber, too, and have, like others here, not had any problems. Occasionally, a broadcast message (configured to go to my own email address, also) doesn't reach me for a few minutes after my account shows up as being "Sent" but otherwise, everything has worked okay.

    Did you try sending out the same broadcast to your list, again?

    I'd check with AWeber to see if there's a glitch somewhere that they need to fix (one minor glich on my account was fixed immediately when I brought it to their attention). So I can't complain about their customer support system, either.

    However, I'm a great believer in spreading my risk so another autoresponder service provider may not be a bad idea. You could use Mailloop (a desktop application from Derek Gehl's site) - a tad pricey but it's a one time payment rather than a monthly subscription so you could import your aweber list to this and blast an email using this software as back up. I have never used my copy of this software but it's reassuring to have it in case of need.

    James
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  • Profile picture of the author Biz Guru
    Hey NO problem. I haven't heard too much good or bad about 1 Shoppingcart's Autoresponder service. I guess if it was bad it would be known. I think they give you about 10,000 ppl mailing list capabilities with their most popular shopping cart service.

    So that could be an inexpensive backup mailing service as you could really just be there for that cart. With a decent AR thrown in. lol
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