I need a recommendation for a professional grade helpdesk / customer support solution. I have been using TrellisDesk and while it's good, the integration with Joomla and aMember is less than perfect and I miss some more advanced features too.
I have been considering Kayako for a while. But are there any reasonable alternatives? I need the script to be installed on my own server so no hosted solution and I want an owned license.
Also, it would be great if the helpdesk system had an iPhone version too. I know Kayako has a Windows Mobile addon but nothing for iPhone I believe, although I may be wrong.
Any suggestions are welcome!