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Need recommendation for a customer support / helpdesk system

by tomfra
15 replies
Hi everyone,

I need a recommendation for a professional grade helpdesk / customer support solution. I have been using TrellisDesk and while it's good, the integration with Joomla and aMember is less than perfect and I miss some more advanced features too.

I have been considering Kayako for a while. But are there any reasonable alternatives? I need the script to be installed on my own server so no hosted solution and I want an owned license.

Also, it would be great if the helpdesk system had an iPhone version too. I know Kayako has a Windows Mobile addon but nothing for iPhone I believe, although I may be wrong.

Any suggestions are welcome!

Tomas
#customer #customer support #helpdesk #kayako #recommendation #support #system
  • Profile picture of the author JoshuaWriter
    os ticket is good. it uses email piping too
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    • Profile picture of the author tomfra
      OS Ticket looks acceptable but I am not sure I want to use yet another open source application. After all, Trellis is very good but I simply need a more "Pro" solution.

      Tomas
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  • Profile picture of the author dreamtab
    I would recommend Kayako. I have used many softwares but Kayako is the best....
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    • Profile picture of the author AllAboutAction
      I use HelpSpot and like it. I have it installed on my own server and it's been rock-solid for me so far.
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  • Profile picture of the author netwiseprofits
    I agree with Dreamtab. I would recommend Kayako, it's the best.
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  • Profile picture of the author tomfra
    Thanks for the suggestions everyone! I will probably get Kayako I guess...

    Tomas
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    • Profile picture of the author Janet Sawyer
      A cheaper solution to Kayako is possibly ticket desk pro.

      It doesn't integrate with iphone, but you can install it on your server.
      You can install it on any website you own.

      And with a little tweaking you can make it look unique to match your own site i.e. header and footer graphics etc.
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      • Profile picture of the author infrenino
        We migrated from Kayako to Vision Helpdesk - it has economical costing, starts from $9.99 per mon and also it has advance features like no other helpdesk software offers that is its Satellite Helpdesk feature.

        It allows you to manage support for multiple companies at one place, also it integrates with WHMCS to offer several modules.

        We highly recommend Vision Helpdesk.
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  • Profile picture of the author marklyford
    I have just started using Perl Desk for my help desk, seems to be working well but havent looked into Kayako
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    • Profile picture of the author Amirol
      I'm currently using Hesk.com. Free but it is a great script.
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  • Profile picture of the author robw
    Thanks for the suggestions everyone! I will probably get Kayako I guess...
    I also think that Kayako is a wise choice - and maybe it is just me, but I see it everywhere too, which makes it more familiar for customers.

    Cheers
    Rob
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    • Profile picture of the author cybergod
      I have seen my friend using kayako in him website, he is really happy with that. It can be used for helpdesk and live chat.
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  • Profile picture of the author managepro
    Have you thought of a Joomla component like Billets [I use billets for my customer support], its good and integrated within Joomla, you can also get an I phone integration into Joomla
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  • Profile picture of the author AllanWM
    Has anyone used VIP Desk from Surefire Wealth Inc.? Thanks.
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    • Profile picture of the author hostingbox
      You can try with HostBill I love their ticketing system. Looks like gmail and works like a charm
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