Project Green Button

I know that PLRPro closed their doors for several months while they developed PGB. I agree about them taking ages to do things. Their customer support is almost none existent. Thanks for the feedback.

Their new version is not any better in my opinion, and don't expect a refund either, support tickets go unanswered, they took the weekend off during the new launch, and so it's no wonder why they are now behind with support. If you voice your opinion on the forum you will be deleted, the forum seems to be the only thing being looked at by any staff.

The training site is unfinished, the articles i received are poor quality, here is an excerpt of one

"So you want to learn how to play the electric guitar. There are definitely a few important things you're going to have to tackle, one being the scales of the guitar. Learning the guitar scales is a very important electric guitar lesson, one that must be mastered before you can play properly. Before you can learn to play the electric guitar you need to understand the scales and how they work, and this is actually one of the most important areas of guitar playing that must be covered.

For the basic electric guitar lesson on how to learn the scales, it's important to know which scales are the most common."

Nice eh!!

Be careful where you spend your cash.

Yep they definitely overstretch themselves, and then under deliver. There were quite a few complaints on the new forum about the new relaunched product, but magically they have all gone!!

Many people had paid for the 10 day trial but had no login information sent to them until the trial was nearly up.

I paid full wack for a month, saw all i needed to see when i eventually received my login info 2 days later, now i am still waiting for my refund...i don't honestly hold out much hope for it..be warned everybody, paypal will not back you up for virtual goods, only physical or goods purchased on ebay, so your moneys as good as gone if you give it to these "nice guys".

Once bitten, twice shy.

Hi
As a previous PGB member i also got the rejoin email and opted for the 10day trial. I received my login details 36 hours later ( not bad ) but only for the plr pro 2010, i thought i was trialling all 4 components of the new Progression Internet Marketing System as it is now called. As yet i cannot access the other 3 which if i am correct is AMA,The Wordpress site builder software and something else, i obviously will be canceling before day 10 unless i can test the whole system.

Shaun

Good, glad you got your refund.
Cheers Si

Ian

Marc,

The problem comes down to perception. The perception that I, and a number of others had, was that things were being ignored - even if this wasn't the case.

At the time the only way to try and get any attention was via the forum. I had a support ticket in the system for 4 or 5 days that hadn't even been assigned to an operator so wasn't even sure you were aware that there was a support ticket in from me.

Someone obviously had the time to come in and delete the thread so that person ideally should have PM'd the people who had posted in the thread and at least given people an update on what was happening.

I sent you a PM over at the 'new' forum when you, or someone using your login details, was online because I thought you would see it and reply, but there was nothing.

Irrespective of what was actually happening there was no communication coming out - which is where people perceive they are being ignored and they then try and bring attention to any support issues that they are having by posting on the forums.

TBH there wasn't that many people complaining on the forum, and whilst I accept that you were inundated with new members and support requests it wouldn't take 30 seconds to send a quick reply with an idea of what was going on.

Like I said above, and in a reply to Jonathan, you are genuine guys but the support/communication side of things had let the launch down.

Si

Marc,

Perception was the big thing for me.

Might be a poor analogy but it was very similar to a snowball from my point of view.

The vast majortity of products in the IM market are delivered instantly as you're aware, even some physical products offer the ability to download copies of the various files so you can get to work before the physical product drops through your door.

People were promised access within 24 hours and if they weren't set up within that timeframe to contact support.

I left it approx 36 hours before contacting support.

In addition, the sign up email that was sent automatically linked to the 'old' forum which I'm sure you're aware has a number of 'negative' posts re support etc

This is where the snowball begins to get bigger and bigger and difficult to control.

Within some of the posts there were claims that nobody worked over the weekend - which was a bit of a shock (not sure if that's true or not but there was nobody there to refute it, which to a certain extent lends credence to that theory).

I leave it another 24 hours or so before filing another post to the support ticket and notice that it is yet to be assigned.

Of course by this point there are a number of people wanting to know what is going on etc with some people only having a 10-day trial and having waited a good 3 or 4 days and still not being set up.

By this point people become frustrated and make more and more posts at the forum. Other people add fuel to the fire and the only thing people actually see is that the various threads requesting an idea of what is going on are being deleted.

I deal with another supplier who uses the same support desk and I always receive an immediate reply that it will be dealt with within 24hours and when I view the ticket I 'see' that it has been assigned so my perception here is that someone cares if that makes any sense?

Si

I paid for the 10 day trial to the new plr pro 3 days ago and so far haven't been sent any access details.