Pocketbrand App Store Major Issues - Help!!!
Join Date: Jan 2010
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Re: Pocket Brand, any thought?
Attention all App Store owners:
Hello! I'm Ava.
Like many of you, I've been excited about the concept and have even been on the phone with lawyers etc about licensing rights for many different kinds of products. By the way, my site is cellphoneappsgalore (with a com at the end...they won't let me send this with a link because it is my first post?) and I had to reload it onto my server (due to a mistake I made loading another site) but that turned out to be a good learning experience in itself. I am using Hostgator and they really are amazingly helpful and you can always get them on the phone! And I should also let you know that I'm a newbie although I've listened to enough guru webinars to feel like I've been doing this forever!
Here are my issues - anyway -with the software I obtained. After I got off a cloud and landed on the ground related to the IDEA of the whole thing, today I decided to test the software and see if it worked and maybe even register before I load up a book or ringtone (again) to buy. So, I pretended I was going to buy one of the fake items that is still on my site - I figured maybe it would even let me pay for them - even if they never download.
Well, guess what? I didn't get that far - something just totally didn't seem right. Where was the box that asked who the provider was? I remembered from the demo video that there was a place to say which provider you were with. So, I went back and watched the demo again and sure enough, the registration form was alot shorter - maybe only 4 fields - which is much better, and one of them was mobile provider - duh! OK
so I went back to my site and realized that where there should have been mobile provider there was a field for FAX? I checked some of your sites by going to the pocketbrand and the ones I checked also had the FAX field. I went into the Admin Panel and couldn't find the 200 mobile providers listed anywhere. Am I missing something? Somebody? I feel like maybe I'm living in an alternative world! I picked up the phone and called Ian and left a very long message! Then I sent the Tech Department a very long message.
Next - when I looked at the demo it said there was a place on the top - like an ABOUT page where we could list whatever we want - such as FAQ, policies, help desk, whatever. I don't see it. Do you?
Ian, I really hope you are listening. I suggest a webinar for all the owners immediately so this can all be straightened out - and definitely I think you should extend the free 60 days of I guess hosting for those who host with you because actually the software, I believe, is nonfunctional, unless I'm missing something. Again, maybe I downloaded a bad batch of files? Hah!
Also, does everyone agree with me that the registration form should be as few fields as possible? I think we should have an option to add fields as we like but if not, I prefer to keep it simple. Of course, this is all a mute point if everyone else is in the same position as I am.
I feel this is - well, an emergency. And I'm super disappointed. Anyone?
I would have started a new thread but I just signed up to this forum as a member and I'm not sure how to sooo I hope you all see this. Looking forward to rapid responses!
Thank you Thank you!
Ava
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Re: Pocket Brand, any thought?
Attention all App Store owners:
Hello! I'm Ava.
Like many of you, I've been excited about the concept and have even been on the phone with lawyers etc about licensing rights for many different kinds of products. By the way, my site is cellphoneappsgalore (with a com at the end...they won't let me send this with a link because it is my first post?) and I had to reload it onto my server (due to a mistake I made loading another site) but that turned out to be a good learning experience in itself. I am using Hostgator and they really are amazingly helpful and you can always get them on the phone! And I should also let you know that I'm a newbie although I've listened to enough guru webinars to feel like I've been doing this forever!
Here are my issues - anyway -with the software I obtained. After I got off a cloud and landed on the ground related to the IDEA of the whole thing, today I decided to test the software and see if it worked and maybe even register before I load up a book or ringtone (again) to buy. So, I pretended I was going to buy one of the fake items that is still on my site - I figured maybe it would even let me pay for them - even if they never download.
Well, guess what? I didn't get that far - something just totally didn't seem right. Where was the box that asked who the provider was? I remembered from the demo video that there was a place to say which provider you were with. So, I went back and watched the demo again and sure enough, the registration form was alot shorter - maybe only 4 fields - which is much better, and one of them was mobile provider - duh! OK
so I went back to my site and realized that where there should have been mobile provider there was a field for FAX? I checked some of your sites by going to the pocketbrand and the ones I checked also had the FAX field. I went into the Admin Panel and couldn't find the 200 mobile providers listed anywhere. Am I missing something? Somebody? I feel like maybe I'm living in an alternative world! I picked up the phone and called Ian and left a very long message! Then I sent the Tech Department a very long message.
Next - when I looked at the demo it said there was a place on the top - like an ABOUT page where we could list whatever we want - such as FAQ, policies, help desk, whatever. I don't see it. Do you?
Ian, I really hope you are listening. I suggest a webinar for all the owners immediately so this can all be straightened out - and definitely I think you should extend the free 60 days of I guess hosting for those who host with you because actually the software, I believe, is nonfunctional, unless I'm missing something. Again, maybe I downloaded a bad batch of files? Hah!
Also, does everyone agree with me that the registration form should be as few fields as possible? I think we should have an option to add fields as we like but if not, I prefer to keep it simple. Of course, this is all a mute point if everyone else is in the same position as I am.
I feel this is - well, an emergency. And I'm super disappointed. Anyone?
I would have started a new thread but I just signed up to this forum as a member and I'm not sure how to sooo I hope you all see this. Looking forward to rapid responses!
Thank you Thank you!
Ava
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