Any Recommendation on Help Desk Software?

by Yuki

Posted: 15 years ago 16 replies

PRODUCT REVIEWS

I have been using some free desk software, but I can't tell which one is good.
If you could recommend me something, I would like to invest in it.

We answer lots of technical stuff, so I would like the one that's easier to attach files and screenshots.

I have used emails at the same time, but sometimes it doesn't get delivered, so investing in good help desk software make sense to me.

Please help.

#desk #recommendation #software

CmdrStidd 15 years ago

I dont do much that requires screenshots and stuff but I have not had any complaints with osTicket. It allows you to direct the complaint to the proper dept. or person and it tracks the length of time the ticket is open so you know if you are providing fast service or not. It is easy to integrate into an existing application such as a store or forum and it is freeware. It is also open source so if you need to tweek it, there are plenty of resources to help you do just that.
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Neil Morgan 15 years ago

Having tried a few, Kayako is hard to beat.

Cheers,

Neil
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Yuki 15 years ago

CmdrStidd,

Thanks for your suggestion. I have used it a little since it was open source, and it worked quite well.

Neil,
I have seen people using this platform but I didn't know it's called "kayako" until just right now. Thanks! I will definitely check into it.

Thank you so much.
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CmdrStidd 15 years ago

Neil, I too want to add my thanks. I have become so used to osTicket that I sometimes forget that I need to check and see if there is anything better out there. Its that old dog new tricks thing I guess. lol
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- Simon Royal 15 years ago
  
  http://www.hesk.com
  
  Go check them out.
  
  [ 1 ] Thanks
  
  2 replies
  
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  Randy Smith 15 years ago
  
  Originally Posted by Simon Royal
  
  http://www.hesk.com
  
  Go check them out.
  
  I'd thrid that recommendation!
  
  My partner and I tried several paid for options in our search for a reliable and easy to use help desk for our Autoresponder service....
  
  After paying out several hundred dollars for the paid options - he ended up opting for hesk and it seems to have more functions and is easier to use than all of the paid ones!!
  
  Randy
  
  Thanks
  
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  rashida Banned 15 years ago
  
  [DELETED]
  
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  cherrymae 15 years ago
  
  helpdesk.com is the trusted source of reference for the global audience of buyers, users, and service professionals who believe in the benefits of delivering premium customer service, help desk management, and internal IT support.
  
  Thanks
  
  1 reply
  
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  Craig Beckta 15 years ago
  
  I use Zendesk.com.
  
  Works great.
  
  Craig
  
  Thanks
  
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  Steve Mount 15 years ago
  
  Originally Posted by Simon Royal
  
  http://www.hesk.com
  
  Go check them out.
  
  Another vote for HESK.... works great and it's free. What more could you ask for?
  
  Thanks
  
  1 reply
  
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  Vlad Shelest 15 years ago
  
  Hey yuushoji,
  
  I'm sorry to use this thread just to contact you. You left me a PM (which I don't understand=suspect it was meant for someone else), but unfortunately I haven't been here long enough to qualify for sending PMs. If you still need to contact me, please PM me your email and I will get in touch with you that way. Apologies again for using this thread to communicate :-)
  
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  Geoff1 15 years ago
  
  Hesk is great. It is amazing that it only costs $40.00. I feel guilty not sending them more. It allows me to do anything and everything I could wish for and is very easy to use. The knowledge base is terrific, ticket system is great and the ticket solution recommendations is awesome.
  
  Geoff
  
  Thanks
  
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jazbo 15 years ago

I second HESK. Been using it for years. Its light, easy to mod, reliable, and completely free.
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jazbo 15 years ago

Sorry, I would just add, I also use Trellis Desk, which is also free, and very powerful:

ACCORD5 — Trellis Desk
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Yuki 15 years ago

Simon Royal, jazbo, Nathan,
Thanks for the help!

If my email from own domain/server is blocked or not getting delivered, do you know if notice from self hosting help desk would be blocked or not getting delivered in the same way?

I was wondering if the "hosted" solution would be the good way to get around with this.
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AllanWM 15 years ago

Has anyone used VIP Desk 3.0 by Surefirewealth? Thanks.
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dspa72 14 years ago

My 2cents for hesk.com
I use it and I'm totally satisfied
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Any Recommendation on Help Desk Software?

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