Until I made my awful discovery..
It happened when I got a bid on a new listing, I wanted a quick sale so I closed the sale for the bidder..
I didn't give much care to the fact that he was a new user who just signed up, I always believed that I am protected by Flippa's policies..
Long story short, I contacted the buyer to end the sale, and I was surprised by his request to initiate the domain transfer before he pay!!
I told him that this is not how things go there, and he has to pay first, at the end, it's logic, he can reverse a PayPal payment, but I can't reverse a domain transfer..
He didn't respond, and I asked him to tell me if he is going for the sale or I shall relist the domain, and as I didn't receive any reply I warned him that I will report the situation to Flippa if I didn't get a clear response..
Guess what he did?
He insulted me, he called me a jack**s among other insults!!!
Of course, I immediately reported this to Flippa , expecting an aggressive reaction from them..
That's when the fun begun..
After filling a dispute, and contacting the support, I got a funny message from the general manager...
He was wisely telling me that I have to tolerate a little rude language to do business
And I am just overreacting...
I thought it wasn't clear for him, so I replied to him again, explaining the situation more, and wondering what kind of business that requires tolerating rude language..and I was expecting an immediate ban for this user or at least a warning for his attitude.
He told me that they don't ban users for this:confused::confused: and I need to complete the sale to avoid black shadows on my account!!
I told him clearly that I won't do business with this person, and they need to act according to this....
I received a pm from a user (I now suspect to be a Flippa rep.) asking about the price of the domain,
I told him that the domain is under dispute, and if the dispute is ended and the domain is relisted, I'll sell it to him for the same winning auction price...
Flippa accused me for violating terms by making private offers
Finally, I contacted them that this is a silly situation, and I am going to take aggressive official actions against them if they didn't solve the situation properly and refund the $80 I wasted with this listing, that was ruined by a bonehead they are mysteriously trying to protect!!
What's funny is, they leave the buyer in question freely placing bids, while I was stuck with the situation..
And what's more funny is that, after few days, the same buyer caused a similar problem to another seller, who left a deeply negative feedback about him, warning other sellers from dealing with this buyer...
till the moment, Flippa didn't take any action, and the situation is the same (it has been nearly 2 weeks now)
Now, I didn't post this to attack Flippa, I am planning to take more effective and official actions regarding this issue...
I posted this to warn you about the nature of this site..
THEY DON'T RUN A BUSINESS, THEY ARE JUST RUNNING A PLATFORM to put buyers and sellers in contact...
They won't help you with any problem like mine, or any issue raised regarding a sale.
Much worse, if you're scammed for your money or your site, they stated clearly that it's not their problem (read their terms clearly) which makes this place a really high risk place to do business...
I am looking forward for your input about this story, and any suggestions for better reliable alternatives for this site, that run a real business..
(Note for Moderators, I hope this is not considered as a bash, this is a real story that I posted here to warn all other members, and this post isn't different from those posts addressing similar business problems with other sites like Google and EZA)