Support Ticket Systems

by styler Posted: 14 years ago 9 replies

Hi,

Looking for recommendation for a support resource to use as a 'submit support ticket' for our membership site. I have been researching Zen Desk, would like to hear of some others.

#internet marketing product reviews & ratings #support #systems #ticket

russells 14 years ago

Hi,

I believe OsTicket is an opensource ticket system.

Hope that helps!
- [1] reply
- styler 14 years ago
  
  thanks so much for the responses everyone! follow up question...
  
  Any recommendations on how to find support people?
  
  Thanks in advance,
  
  Spencer Tyler
Fernando Veloso 14 years ago

From Cpanel / Fantastico Deluxe you'll find some free options.
jjpmarketing 14 years ago

Check out AJ Square's HelpDesk script. You can buy it for $299 or go the SaaS route and pay $9.99 per month. http://www.ajsquare.com.

Dennis
- [1] reply
- Shaun OReilly 14 years ago
  
  One of the best free support desk options I've found is Hesk:
  
  Help Desk Software HESK - a free PHP help desk (no affil.)
  
  Kayako is one of the best paid support desk systems:
  
  Help Desk Software, Customer Service Software and Live Chat Software - Kayako (no affil.)
  
  Dedicated to your success,
  
  Shaun
  
  [1] reply
coach 14 years ago

What we use:

(1) Best Paid: Help Desk Software, Customer Service Software and Live Chat Software - Kayako

(2) Best Free: osTicket:: Open Source Support Ticket System

Hope this helps.
DPSikes 14 years ago

We've used Kayako for a couple of years with good success. I found my virtual assistants at Assistu.com.
- [1] reply
- styler 14 years ago
  
  Thanks so much for the resources DPSikes!

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Support Ticket Systems

styler • 14 years ago • 9 replies

Hi, Looking for recommendation for a support resource to use as a 'submit support ticket' for our membership site. I have been researching Zen Desk, would like to hear of some others.