Hey can someone get in touch with Josh? I tried to put in a refund request (under my name just now 430am this morning central time) and got 2 emails when I sent the request to support@easyvideoplayer.com

One was support@webactix.zendesk.com (is this your company Josh?) it said
"Welcome to the Webactix Helpdesk. Please follow the link below to choose a password, and we will log you in right away."

And a code link and when I click the link it says "

The second email was from your gmail that read
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Thank you for spending the time to email me.

To make sure that I stay productive and provide the best service
possible for my customers, and because of my current workload, I only
check my emails twice a week.

If you do wish to contact me via this address, please expect a delay
in getting back to you, but wherever possible I will try to reply as
soon as I can!


If your email is urgent, product or support related, please email my
support team who are happy to help you, at:

support@easyvideoplayer.com
(All product related emails should be directed here)

You should expect a prompt reply within 24hrs.

If it is an urgent matter and for my personal attention, please mark
"URGENT" in the subject line and resubmit your email or contact me via
phone.

Managing my email in this way allows me to dedicate more time to
improving our products and services and providing better and faster
customer support.

Thank you for your understanding and for getting in contact.

Kind regards,
--

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Problem is I already emailed your support and not you. I am not sure if you got this or not.

Either way sir please respond when you can EVP for several reasons is not for me. One of the first times I have ever asked for a refund on anything.
Thank you.