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HelpDesk Software?

by Apollo77
19 replies
My IM business is starting to take off and my email list is growing. I would like to offer a ticket help desk for my IM customers specifically.

Are there any good free ones out there or should I pay for one?

What do you use and why?
#helpdesk #software
  • Profile picture of the author Matthew Iannotti
    Originally Posted by Apollo77 View Post

    My IM business is starting to take off and my email list is growing. I would like to offer a help desk for my IM customers specifically.

    Are there any good free ones out there or should I pay for one?

    What do you use and why?

    I use hesk...Just google it, its free...I'm sure there may be better out there, but it does everything I need.
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  • Profile picture of the author GuerrillaIM
    I use OSTicket. When you get it configured right it is excellent, and also free.
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    • Profile picture of the author tocmol
      Originally Posted by GuerrillaIM View Post

      I use OSTicket. When you get it configured right it is excellent, and also free.
      he's right. OSTicket is free/open source software.you can own it.
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  • Profile picture of the author Jesus Perez
    I was using OSTicket. I just bought Kayako from LicensePal - Web Hosting Software License Reseller and I'm loving it. It really is the gold standard in help desk software. Plus, there's an iPhone/iPad app that makes it easy to reply on the go.

    I wish I bought Kayako from the beginning though. I can't migrate old tickets from OSTicket and now I have to start changing all my links. Ugh.
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  • Profile picture of the author gottahave
    If you have Cpanel as part of your webhost, there are free systems there.

    Neil
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  • Profile picture of the author BrianLG
    [QUOTE=Apollo77;2835221]My IM business is starting to take off and my email list is growing. I would like to offer a ticket help desk for my IM customers specifically.
    Are there any good free ones out there or should I pay for one?

    I have come across "PHP Support Tickets" but haven't used it myself.
    There's a free version a $9.99 version and a demo on their site.
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  • Profile picture of the author Azlan
    i use osticket too...
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  • Profile picture of the author keliix06
    It's almost impossible to beat Kayako for a helpdesk, and it's not very expensive.
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  • Profile picture of the author WD Mino
    OS Ticket hands down. open source and awesome takes a bit of configuring but it is worth it way cool program
    -WD
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  • Profile picture of the author jazbo
    I use Hesk for my members mentor desk. It has a knowledgebase built in and is hands down the easiest free helpdesk out there. An alternative is the free one from a company called trellis.
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    • Profile picture of the author zcrafts
      Hello,

      I was using kayako a while back...but it did not work for me as I wanted, Presently I am using Vision Helpdesk , I can not many multiple companies using this single helpdesk due to there satellite feature, its really fantastic software with much more feature than kayako offered me. on cost as well its much less than kayako plus I got really good and friendly support from vision helpdesk support team while installing it and setting up my 5 companies easily in working state.

      worth a try.
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      • Profile picture of the author Apollo77
        Thank you all for your feedback.

        I decided to go with osTicket since it is an optional install right from my cpanel, and I really like it so far, easy to use.

        There were some other options in cpanel as well, but I liked the layout and use of osTicket. Maybe in the future I will check out others.

        Thanks All!
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        • Profile picture of the author RonHamernik
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          • Profile picture of the author GuerrillaIM
            Originally Posted by RonHamernik View Post

            I discountinued using OSTicket due to the security issues. Many users reported alerts from their antivirus software when attempting to use it.
            Strange, I never had that. Perhaps someone hacked it and added a link to a bad cookie?

            I have now stopped using OSTicket and I am using Zoho CRM so all my enquiries, both sales and support are inside same login and can be sectioned off. I have enterprise edition so I can set security based roles and hire contractors to do various tasks without risking them accessing my entire database.
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  • Profile picture of the author Dirk Wagner
    I did test nearly all available well known helpdesk software like Kayako (very disappointing), VIP Desk, TicketDesk Pro which was the paid version of Maian (free) and now coming back to Maian.

    Most of the helpdesk software were too complicated to handle or were missing some important features but VisionHelpdesk seems to be a cool alternative. Thanks zcrafts for the tip. I will check out the owned version very soon.

    Before reading this thread I was thinking of switching back to Maian which is free available and if required in the near future upgrade to the paid version.

    From all helpdesk software Kayako was most disappointing because I expected much more when I paid $299 or maybe it was even $399 for it. When asking support for some missing features if they'll add them in future updates they couldn't answer this question.
    Now I have stored this expensive script at my hard drive together with other disappointing extensive stuff. :-(

    Kind regards,

    Dirk
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    • Profile picture of the author zcrafts
      Originally Posted by Dirk Wagner View Post


      Most of the helpdesk software were too complicated to handle or were missing some important features but VisionHelpdesk seems to be a cool alternative. Thanks zcrafts for the tip. I will check out the owned version very soon.



      Dirk
      No problem Dirk, What I Liked about Vision Helpdesk is there support ,pricing and features far more better than Kayako for there stupid pricing they have increased presently. There supported updated me they are launching V3 very soon this year, will have lot many addon feature which are useful presently.
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  • Profile picture of the author celestmark
    I like the TicketDesk Pro - FREE Commercial Licence: Maian Support - FREE PHP Support Ticket System for Personal or Business Use - Written in PHP & MySQL, Easy to Install.
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